⭐️⭐️⭐️⭐️⭐️ Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly. I originally came into the store to make a complaint,... See more
Location
Switch location127-127A Oxford Street, W1D 2HT London, GB
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Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted ou... See more
Company replied
The experience has been amazing by Beauty and Chris both helped us resolve the problem. I would highly recommend Vodafone Oxford Circus. Hats off you to both for helping myself and my husband
Company replied
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who at... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - 127 Oxford Street
Written by the company
Contact info
127-127A Oxford Street, W1D 2HT, London, United Kingdom
4.0
Great
363 reviews
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Very Poor Service - Never Use Vodafone
Extremely disappointing experience with Vodafone — poor service and almost no customer support.
I switched from EE to Vodafone on 20 August 2026, expecting my broadband service to be working from day one. Instead, I was left without internet for six days, from 20 August until 25 August.
The impact was significant. I was unable to work on the first day because Vodafone failed to provide the broadband service as promised.
What was particularly frustrating was the lack of communication and follow-up. Although the technical team was involved, the problem was not resolved promptly, and I received very little meaningful support from customer services during those six days.
As a new Vodafone customer, this was an extremely poor first impression. I switched to Vodafone expecting a reliable service, but instead I was left without an essential service and ultimately lost confidence in Vodafone and switched to Virgin Media.
I have also submitted a formal complaint and compensation request, but I am still waiting for Vodafone to properly respond.
Problems can happen with any broadband provider, but what matters is how the company handles them. In my experience, Vodafone failed on both the service itself and the customer support afterwards.
Six days without broadband, inability to work, poor communication, inadequate follow-up and no satisfactory resolution — this is not the level of service I expected from Vodafone.
Based on my experience, I would think very carefully before recommending Vodafone for broadband.
20 August 2026
Unprompted review
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly.
I originally came into the store to make a complaint, but thanks to the way Umaima listened, understood my needs and explained the different options, I ended up leaving with a new contract and feeling completely satisfied.
A real credit to Vodafone. Thank you, Umaima, and well done to the whole team!
7 September 2026
Unprompted review
I was greeted by a lovely assistant…
I was greeted by a lovely assistant called saher. She did not give up until the sale was pushed through. I am very happy and pleased with the service I received!!
7 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Umaima was great she gave me all the…
Umaima was great she gave me all the options that would make my life easier. She was so patient and understanding and always with a smile. She is just perfect
6 September 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Rania, thank you so much for your wonderful review and the amazing support you’ve shown for Umaima, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Marva was great in helping me
5 September 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Daniela,
Thanks for the lovely review and fantastic support for Marva. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a service feom Marva at Vodafone…
I had a service feom Marva at Vodafone 127 Oxford Street , she was kind and helpful, ıt was a 5 stars service thank you.
Murat
5 September 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Murat,
Thanks for the lovely review and fantastic support for Marva. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey Simon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 Stars for Piotr at Oxford St
Moved here from Australia and was trying to negotiate which phone plan would suit me best for my 12 months here and it was all very confusing until I walked into Oxford St and met Piotr. He sorted out a plan and an eSIM in no time. Great service. Highly recommended.
1 September 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Cherisa,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The experience has been amazing by…
The experience has been amazing by Beauty and Chris both helped us resolve the problem. I would highly recommend Vodafone Oxford Circus. Hats off you to both for helping myself and my husband
1 September 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Simran,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Beauty and Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not as good as BT
I switched from BT to Vodafone and after 4 weeks of trying every day to make the setup work I very much regretted this decision . The Vodafone call centre is in Egypt and is not easy to contact . I spoke to at least four agents who were pleasant and helpful but they all failed to solve my problems . I needed real person to visit my home and make the setup function properly . I was told that Vodafone do not provide this service even at extra cost which I was prepared to pay . A second problem was that Vodafone cannot provide an adapter to make a wireless connection to a digital phone land .
Vodafone - please try to catch up with BT or at least stop hiding these inadequacies in you service .
25 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Frederick,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience after switching to Vodafone hasn't met your expectations.
We understand how frustrating it must have been to spend several weeks trying to get your service working properly, especially after contacting us multiple times without finding a resolution. While we're pleased to hear that our advisers were pleasant and helpful, we appreciate that the most important thing is getting the issue fixed, and we're sorry we fell short on that occasion.
We also understand your concerns regarding the availability of engineer support and the lack of a wireless adapter solution for your digital phone setup. Feedback like yours is invaluable, as it helps us identify areas where we can improve both our services and the information we provide to customers.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey Joa,
Thanks for the lovely review and fantastic support for Mohini.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Tanzeel (Saturday…
Great service from Tanzeel (Saturday morning) - many thanks.
22 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Best customer service experience with Vodafone
Came in to Vodafone store to have my eSIM activated and was pleasantly impressed with the service provided. It was a night and day difference from the service I received on a different branch who attempted to help me a day prior.
Tanzeer you’re THE MAN! Thank you for sorting out my sim…much appreciated 🙏🏼
22 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
"Hey Jasper,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fantastic
Fantastic. So helpful and patient. Chi and Chitra at Oxford Street couldn’t have been more wonderful.
20 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Debra
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic attention to detail
Fantastic attention to detail, so helpful across a number of query’s and accounts. Thanks!
19 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone customer service no good Tried…
Vodafone customer service no good Tried using customer service this morning we didn’t understand each other so did not get anything fixed
They wouldn’t help unlock my WiFi dongle or did not understand what I wanted to do complete utter waste of time. So I will change supplier when home
15 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey David,
I am sorry to hear that you have been experiencing issues with you, I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
This company are just rip off…
This company are just rip off merchants, aviod using them at all costs.
1 July 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Nigel,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Piotr Was very very helpful
Piotr Was very very helpful, in terms of helping put me through for my device change and purchase, engaged in conversation about the brand as well as look over deals that I could take advantage of as well. Excellent Customer Sevice and Solution suggestions.
13 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hey Victor,
Thanks for the lovely review and fantastic support for Piotr.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - 127 Oxford Street
Hey Osama,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
I had a great experience at Vodafone, thanks to the excellent help and customer service from Mohini who assisted me. She was very friendly, patient, and knowledgeable, and took the time to understand my needs and explain everything clearly. I really appreciated their professionalism and willingness to help. Excellent service — thank you!
8 August 2026
Unprompted review
Reply from Vodafone UK - 127 Oxford Street
Hi Anthea, thank you so much for your wonderful review and the amazing support you’ve shown for Mohini, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
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