Vodafone UK - Airdrie Reviews 

116
TrustScore 5 out of 5

4.9

66 Graham Street, ML6 6DB Airdrie, GB


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Rated 5 out of 5 stars

Thank you Michael. Your patience, empathy and help last week and today was much appreciated. You and Jamie made sure the time spent in your shop was a pleasant and positive experience.

Company replied

Rated 5 out of 5 stars

Staff were attentive and very knowledgable. Aaron very helpful and assisted in transferring from one mobile phone to another. And Michael made sure I got a very good deal. Will definitely recommend... See more

Company replied

Rated 5 out of 5 stars

The staff were very polite, very embracing, and made sure they answered every question and helped me get connected to the internet, as well as giving me very good discounts. I recommend that peopl... See more

Company replied

Rated 3 out of 5 stars

I disliked the waiting time to purchase my new phone considering I'm already a Vodafone customer and have been for some time due to the system and not the extremely helpful retail advisor

Company replied


Company details


Contact info

  • 66 Graham Street, ML6 6DB, Airdrie, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
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1-star

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4.9

All reviews

(116)

40,834 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Michael

Thank you Michael. Your patience, empathy and help last week and today was much appreciated. You and Jamie made sure the time spent in your shop was a pleasant and positive experience.

11 July 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Tom,

Thanks for the lovely review and fantastic support for Michael and Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from the guy in the shop

Great service from the guy in the shop. Made it easy to understand with no dreaded hassle when renewing a contract.

3 July 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Wright,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent professional service from…

Excellent professional service from Vodafone in Airdrie. Thank you!

3 July 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Kenneth,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very knowledgeable and attentive staff

Very knowledgeable and attentive staff. Resolved issues I had with my phone. Very pleased with Vodophone staff in Airdrie branch.

1 July 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Sylvia,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent help and very helpful

Excellent help and very helpful

1 July 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Lorraine,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael and Paul who work in the…

Michael and Paul who work in the Airdrie store are both a credit to the company. They are friendly, professional and knowledgeable.

29 June 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Janice,

Thanks for the lovely review and fantastic support for Michael and Paul. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff were attentive and very…

Staff were attentive and very knowledgable. Aaron very helpful and assisted in transferring from one mobile phone to another. And Michael made sure I got a very good deal. Will definitely recommend visiting the Airdrie store

18 June 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Marion,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service

17 June 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Jamie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The boys were very helpful and made…

The boys were very helpful and made sure I got a good deal and even were kind enough to give me a SIM ejector. The boys were very pleasant and thorough

9 June 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Marshall,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

The shop dealt with my orders very…

The shop dealt with my orders very efficiently excellent customer service will use again.

5 June 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service as usual

Great customer service as usual

4 June 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Ross,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was very polite and friendly and…

Jamie was very polite and friendly and got us exactly what we needed

8 May 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

Thanks for the lovely review and fantastic support for Jamie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were very polite

The staff were very polite, very embracing, and made sure they answered every question and helped me get connected to the internet, as well as giving me very good discounts.

I recommend that people come to this store over any other Vodafone. Of all the stores in the region, Airdrie Vodafone is by far the best.

5 May 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Margret,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul was very helpful and fast at his…

Paul was very helpful and fast at his work. My experience was great and I walked away with new phone and great contract. I will recommend them to others.

4 May 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Ellen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gentleman called Michelle

Gentleman called Michelle was very helpful and understanding Was a pleasure to sit and listen to his Advice thank you Michelle .

11 April 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service from both…

Good customer service from both employees.

6 April 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey David,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were very helpful

They were very helpful, and assisted us with our problems

6 April 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey Claire,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service. I'm happy with the help received.

6 April 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service, very slow system…

I had a really positive experience with the staff member who served me, Aaron. He was friendly and helpful throughout the whole process. His customer service was excellent and he did his best to keep things moving.

Unfortunately, the computer system in the store was tremendously slow. It took so long to process everything that I nearly left without completing my purchase. It was a bit embarrassing considering the market Vodafone operates in and you’d expect a company in telecommunications to have a much faster and more reliable system in place.

Aaron handled the situation professionally and it’s clear the issue wasn’t down to him, but the slow system definitely made the experience more frustrating than it should have been. Hopefully Vodafone can improve this because the staff themselves are doing a great job.

14 March 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very informative and helped me sorting…

Very informative and helped me sorting my issue. Paul gave a good service

9 March 2026
Unprompted review
Vodafone UK - Airdrie logo

Reply from Vodafone UK - Airdrie

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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