Service was excellent in Vodafone store I will definitely recommend my friends and family as they have great offers in sims and home broadband and always kind and helpful. Thank you
Company replied
Location
Switch location36 Friars Square, HP20 2SP Aylesbury, GB
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Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helpe... See more
Company replied
⭐⭐⭐⭐⭐ I had a really great experience at the Vodafone store in Aylesbury, and I especially want to give a massive shout-out to Arjun, the Store Advisor. Arjun was absolutely brilliant... See more
Company replied
Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone s... See more
Company replied
Company details
- Mobile network operator
- Internet provider
- Mobile Phone Shop
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Aylesbury
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36 Friars Square, HP20 2SP, Aylesbury, United Kingdom
4.9
Excellent
231 reviews
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I had a great experience with the…
I had a great experience with the staffs and the store. Highly recommended service.
12 September 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Jacob,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a really great experience at the Vodafone store in Aylesbury, and I especially want to give a massive shout-out to Arjun, the Store Advisor.
Arjun was absolutely brilliant from start to finish. He took the time to understand exactly what I needed, explained everything clearly, and made the whole process straightforward and stress-free. He was friendly, professional, patient, and genuinely went the extra mile to make sure I got the right deal.
Arjun managed to sort me out with two tablets and a brand-new Samsung phone, and the deal he got me was absolutely wicked! I was really impressed with the value for money and how much he was able to save me compared with what I was expecting to pay.
What stood out most was that Arjun didn't make me feel rushed or pressured into anything. He listened to what I wanted, talked me through the options, and made sure I understood the deals before going ahead. His knowledge of the products and offers was excellent, and he clearly takes pride in giving customers a good experience.
The whole visit was smooth, professional and genuinely enjoyable. It's not often you come away from a store feeling like you've actually been properly looked after, but that's exactly how I felt.
Arjun is a credit to the Vodafone Aylesbury team, and I would definitely recommend asking for him if you're visiting the store. If you're looking for someone who knows their stuff, gets you a great deal and actually cares about helping you, Arjun is your guy!
Thank you again, Arjun — absolutely smashed it! 👏🔥
12 September 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Minciuna,
Thanks for the lovely review and fantastic support for Arjun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very good deals in the store and staff…
Very good deals in the store and staff are always helpful - i have three sims at very good price.
9 September 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hi Lala, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Brilliant service.Made me feel at easy…
Brilliant service.Made me feel at easy as I am not conversant.
9 September 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Jacqueline,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service was excellent in Vodafone store…
Service was excellent in Vodafone store I will definitely recommend my friends and family as they have great offers in sims and home broadband and always kind and helpful. Thank you
8 September 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Saifullah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great info and felt fully looked after. Arjun was phenomenal
31 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
"Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Advisor Mohammed was very helpful
29 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
"Hey Madalina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Excellent service
Excellent service from Jorge, went into store to upgrade my phone with Three and the advisor told me I had to move over to Vodafone, he explained the whole process and made it easy and seamless. Helped me setup the phone hassle free as well, I definitely recommend visiting the store.
29 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Esther,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Jorge.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Highly disappointing customer experience
If I could I would give the service I received one star for the profound disappointment I faced. This marks the third occasion I've had to address the same issue, which, unfortunately, remained unresolved despite a half-hour in-store interaction. Ironically, the problem was swiftly rectified in a five minute call to customer service.
The two staff members who assisted me demonstrated a distinct lack of care, and their demeanor was both rude and narcissistic. It became apparent that their interest in assisting me waned considerably once they realised I wasn't making an immediate purchase. Even when I expressed interest in potentially buying a phone, no alternative options within my stated price range were offered, simply ‘this is the only price, no can do’.
As a loyal customer of six years, I find this level of service utterly unacceptable for a company specializing in electronics. I sincerely hope that this feedback is taken seriously and that appropriate action is taken to address the conduct of the employees involved.
26 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hi Maciej,
Thank you for taking the time to share your experience with us. I'm really sorry to hear about the disappointment you've faced, especially as this was the third time you had to seek assistance for the same issue.
I can completely understand your frustration after spending around 30 minutes in store without a resolution, only for the matter to be resolved during a short call to Customer Services. That's certainly not the level of service we aim to provide.
As a loyal customer of six years, you should feel valued whenever you interact with us, and I appreciate you bringing these concerns to our attention. Your feedback is important and will be shared with the relevant team for review, as we take comments regarding customer service and store experience very seriously.
While I'm pleased that Customer Services were able to resolve the issue for you, I sincerely apologise for the frustration and inconvenience caused beforehand. If you're open to it, please feel free to speak with our WebChat Advisors - https://www.vodafone.co.uk/contact-us/ or give the our team a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was absolutely fantastic
The service was absolutely fantastic, very very helpful Arjun was great
25 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Bruce,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing experience overall
Amazing experience overall, the advisors Wilson and Jorge were friendly and helpful. Helped me find the perfect new phone for myself, even helped me set it all up and taught me how to use the phone since I was new to iPhone.
Highly recommend visiting the Aylesbury store.
12 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Luisa,
Thanks for the lovely review and fantastic support for Dave.
Thanks for the lovely review and the fantastic support you’ve shown for Wilson and Jorge.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aylesbury
Hey Milaflor,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The place is good and service
The place is good and service
Callum and Wilson are big help
5 August 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an outstanding experience with…
I had an outstanding experience with Vodafone, thanks to Connor. From the moment we arrived, he was friendly, professional, and incredibly knowledgeable. He took the time to explain everything clearly, answered all of our questions, and made the whole process completely stress-free.
After some frustrating experiences in the past, we were expecting things to be complicated, but Connor completely changed our perception. He made everything straightforward, efficient, and genuinely enjoyable. Nothing felt rushed, and we left feeling confident that everything had been set up correctly.
31 July 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Vicki,
Thanks for the lovely review and fantastic support for Connor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mohammed he is really nice to us…
Mohammed he is really nice to us despite we came multiple times but all went well thanks so much Mohammed for the help we really appreciate it
22 July 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Collecting new phones
Staff are all brilliant and customer service is amazing
16 July 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Paris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sarfaraz was very helpful
Sarfaraz was very helpful, so mission accomplished with Vodafone today. Thank you.
11 July 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
"Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
I spoke to Wilson
I spoke to Wilson. He was very helpful. I was able to find what I was looking for. Thank you.
10 July 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Aylesbury
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an amazing experience
Had an amazing experience. Great job done by Connor !!
2 July 2026
Unprompted review
Reply from Vodafone UK - Aylesbury
Hey Komal,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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