Popped into the Basingstoke store and Lauren was hugely helpful in changing and reducing my broadband package. She was also able to recommend a new handset to replace my ancient one. A very positive e... See more
Company replied
Location
Switch location1 Commercial Road, RG21 7LJ Bournemouth, GB
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See what reviewers are saying
I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my devic... See more
Company replied
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brillia... See more
Company replied
Visited Vodafone Basingstoke this afternoon to upgrade my partners mobile contract. We were greeted by Dara, pleasant introduction, meet and great. Quickly sitting down our queries were answered and... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Basingstoke
Written by the company
Contact info
1 Commercial Road, RG21 7LJ, Bournemouth, United Kingdom
5.0
Excellent
283 reviews
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Jacob was great and really helpful…
Jacob was great and really helpful thank you
28 June 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Mark,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
7 June 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Thanks the review Kiri,
Vodafone Social Media Team
Lauren really helped me in store today
Lauren really helped me in store today. I changed my phone from the samsung fold to the ultra and she helped me return everything and i even left with a birthday present for my son in the form of a new tablet! Your team are very good thank you for everything !
15 May 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Roza,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you so much to Lauren!
Thank you so much to Lauren for helping me set up my new airtime and device plan! She was really really friendly and helpful.
7 May 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Anika,
Thanks for the lovely review and fantastic support for Lauren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James was Amazing very professional…
James was Amazing very professional and knows his job. I will definitely recommend my friends and other family members.
5 May 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Mhembere,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into Vodafone store Basingstoke…
Went into Vodafone store Basingstoke and severed by Jacob. Sorted my problems with phone. Brilliant service.
5 April 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi,
We really appreciate your wonderful review and the amazing support for Jacob.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
I was greeting by Jacob who was…
I was greeting by Jacob who was extremely helpful, polite and knowledgeable. Fantastic service.
5 April 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Katie,
We really appreciate your wonderful review and the amazing support for Jacob.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Reply from Vodafone UK - Basingstoke
Hey Louisa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Peter very helpful
24 March 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Maureen,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Contract Renewal
We went in to our local Basingstoke store to renew our contract. We were seen by Peter, who was absolutely amazing. He was extremely helpful and knowledgeable.
16 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Susan,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great service
There was a fantastic service providing by Luke. He was very helpful and nice.
8 March 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
James was really helpful
James was really helpful. Knew his stuff - no waffling and got the job done. Very happy!!
8 March 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Paul,
Thank you for your review for James. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
I have had amazing customer service…
I have had amazing customer service from Peter today. Was so helpful. He was very friendly.
25 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi P,
It's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service by Peter,
Excellent service by Peter,
Explained everything clearly and made it all easy to understand
20 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Mrs Gallagher,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
James has been extremely helpful and…
James has been extremely helpful and has really good knowledge. The customer service experience we have received off James today has been amazing and he is a real asset to the company.
16 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Michelle, thanks for lewtting us know about the aesome service you received from James recently.
All the best, The Vodafone Social Media Team
Amazing deals great service
Went into the basingstoke store today. Looking to change provider over to Vodafone. Spoke with Jacob who has gone above and beyond to help me. Not only has he found me a great deal on a sim only he has also found me a better deal on my Internet. Jacob has been very polite, friendly, helpful he has found me some great deals. I would highly recommend
15 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Ashley was amazing and sorted my…
Ashley was amazing and sorted my Internet and data issue. Very friendly and helpful. James was great as well
14 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
We appreciate your positive feedback for Ashley and James. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service and friendly with Jacob
14 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Thanks for the great feedback, Kim, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service service very knowledgable…
Great service very knowledgable answered all our questions very clear with answers
8 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Dean. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super service
James was clear, concise and very professional explaining all the answers to our numerous questions to us. Bravo and a big pat on the back for super customer service. Thank you.
8 February 2025
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Louise. Thank you for your review for James. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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