My sim only package is coming to an end and I visited Berwick store to discuss options. Simon, the store manager, gave me a super welcome and searched to see what new options were available. In the en... See more
Company replied
Location
Switch location48 Marygate, TD15 1BN BERWICK-UPON-TWEED, GB
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See what reviewers are saying
David in the Berwick-upon-Tweed shop went the extra mile and some to get my wifes replacement phone up and running. Proper old fashioned customer service. It's always a pleasure to pop in to the Berwi... See more
Company replied
I wanted to take a moment to share some feedback about Simon, who helped me upgrade from a SIM-only plan to a new iPhone on Friday. He may not remember, but Simon also helped me out many years a... See more
Company replied
Walk into Vodafone shop in Berwick upon Tweed today to complain about loosing my free Spotify. Spoke to Simon, he had a look at account details and recommended u tube in stead. On looking at my accoun... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Berwick Upon Tweed
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
48 Marygate, TD15 1BN, BERWICK-UPON-TWEED, United Kingdom
4.9
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Jen at Vodaphone was so helpful in…
Jen at Vodaphone was so helpful in explaining and setting up plans, tariffs for sale before Feb 2 when my contract expires. Oenone Ward
16 January 2026
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Nonie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jen made upgrading my package/ plan…
Jen made upgrading my package/ plan easy, much simpler than online and was technically better informed and so much more helpful.
16 January 2026
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Christopher,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent help from david
15 January 2026
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey MARILYN,
Thanks for the lovely review and fantastic support for david.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kira has always been fab every time…
Kira has always been fab every time I've needed help. Always friendly and I leave with a resolution every time!
19 December 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Chloe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fantastic customer service and gave us…
Fantastic customer service and gave us best deals possible
13 December 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Rachael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon was a great help
Simon was a great help. We have switched everything. Glad to know everything is now local. Excellent service.
10 December 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey Hugh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good customer service
8 December 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon is a total star ⭐
Simon was so helpful and happy to help me. Got an amazing deal on a phone I've been looking at.
28 November 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Kat,
Thank you so much for your wonderful review and the amazing support you’ve shown for Simon —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Excellent customer service from Jen
Excellent customer service from Jen.
She was so professional. Promote her!
18 November 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi. We're happy to hear about the positive experience you had! We appreciate you sharing your fantastic feedback with us regarding the service. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to store and David was…
Came in to store and David was extremely helpful and sorted me out with a new sim
Great overall service
14 November 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service by David
Great service by David. Very helpful and got me sorted
14 November 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Simon - excellent store manager Berwick-upon-Tweed
Simon, the store manager, solved my problem immediately, renewed my plan and reduced my monthly bill. He was friendly, knowledgeable and swift. There was no waiting time, a welcoming atmosphere and excellent service. Thank you team Vodafone and Simon in Berwick-upon-Tweed!
4 November 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi. We're happy to hear that you had such a positive experience! We appreciate you taking the time to leave us this lovely review regarding the helpful and efficient service you received. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful great service
22 October 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon was great at saving me some money.
Simon was great at saving me some money.
2 October 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Berwick Upon Tweed
Hey Margaret,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great advice and very friendly staff!
25 September 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
Hi Paul,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Good service !
19 September 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're so happy to hear that you received such good service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great Customer Service
Simon was very helpful and helped us understand the next steps to fix our phone. We decided to upgrade with him too and we are very happy with the deal we have.
13 September 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jen was most helpful with my enquiries.
Jen was most helpful with my enquiries.
6 September 2025
Unprompted review
Reply from Vodafone UK - Berwick Upon Tweed
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
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