Vodafone UK - Borehamwood Reviews 

207
TrustScore 5 out of 5

4.9

2 Keystone Passage, Shenley Road, WD6 1AE Borehamwood, GB


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Rated 5 out of 5 stars

Thank you Vodafone Borehamwood for your fantastic customer service. I lost my SIM card and you were able to get me a replacement within minutes.

Company replied

Rated 5 out of 5 stars

I was having issues with my driver app for many years no one could get it to work I have visted many times and no one could solve it and today i thought let me try again along came mustafa sorted it w... See more

Company replied

Rated 5 out of 5 stars

First class service from Vodafone at Borehamwood. I visited yesterday afternoon to cancel one contact and to set up a new one and was met with courtesy, help and professionalism all round. I was serve... See more

Company replied

Rated 5 out of 5 stars

Carl (the name of the staff member who helped us) was empathetic, honest, genuine and patient. Gave us all the explanation we needed, broke down everything to a T, and made it feel like he genuin... See more

Company replied


Company details


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  • 2 Keystone Passage, Shenley Road, WD6 1AE, Borehamwood, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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4.9

All reviews

(207)

39,723 reviews in the last 12 months

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Rated 5 out of 5 stars

I was having issues with my driver app…

I was having issues with my driver app for many years no one could get it to work I have visted many times and no one could solve it and today i thought let me try again along came mustafa sorted it within minutes im over the moon give the man a pay rise he deserves every penny im so thrilled

22 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Anthony,
Thanks for the lovely review and fantastic support for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Vodafone Borehamwood for your…

Thank you Vodafone Borehamwood for your fantastic customer service. I lost my SIM card and you were able to get me a replacement within minutes.

21 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Daniel,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina is amazing

Sabrina is amazing. She helped me with services issues. I would recommend her for her help and advice.

14 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hi Jacqui, thank you so much for your wonderful review and the amazing support you’ve shown for Sabrina, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Saif and Carl was really helpful

Saif and Carl was really helpful. Sorted my Sim card with a great deal as well as saving me £20 a month.

9 July 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina was a good laugh...mind you she…

Sabrina was a good laugh...mind you she was in sales for a long time 🤣

5 July 2026
Unprompted review
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Reply from Vodafone UK - Borehamwood

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mustafa has been very helpful and…

Mustafa has been very helpful and helped me resolve issues ive had with my device. Great customer service

18 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Dina,

Thanks for the lovely review and fantastic support for Mustafa.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sabrina was very helpful

Sabrina was very helpful. She explained everything to me. I am very happy with my new phone.

14 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Laraine,

Thanks for the lovely review and fantastic support for Sabrina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mustafa provided a great and efficient…

Mustafa provided a great and efficient service when upgrading to a new phone. Everything was made clear and would highly reccomend.

13 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Craig,

Thanks for the lovely review and fantastic support for Mustafa. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saif was really helpful

Saif was really helpful. Helped me choose a good deal on iPhone 17 pro. Much appreciated!

10 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Florentina,

Thanks for the lovely review and fantastic support for Saif.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Saiful

Excellent service from Saiful. Highly recommend.

9 June 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, friendly and competent in helping me with my issues.

26 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Liviu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent. Very knowledgeable. Friendly and patient.

9 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Kelly,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Met Will at the Vodafone Borehamwood…

Met Will at the Vodafone Borehamwood store. What a fantastic gentleman. Told him my phone issues and in seconds he fixed it. Highly professional. Anyone needs any help with a phone, go see Will!

4 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in the change providers to…

Came in the change providers to vodaphone, all staff were very polite, informative and helpful with sorting my new sim out, would definitely recommend to anyone wanting to join.

3 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Will,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will is a real treasure

Will is a real treasure

Will from the Borehamwood was very professional, patient and charming whilst fixing my technical issues. A real treasure to Vodafone. Highly recommended.

3 May 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Farahnaz,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Such an welcoming place.

27 April 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will is a class above!

Will is a class above!
My husband and I came to see him with technical issues and he resolved our problems in less than 10 minutes. We will be coming back to see him and you should too!

26 April 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Adele,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I don't normally leave reviews

I don't normally leave reviews, however, I just had the most amazing experience, Will at the Borehamwood branch is an absolute miracle worker, he fixed some very difficult problems I had, I'm so so grateful. He is a credit to his team, super professional, kind and very patient indeed. Can't thank him enough!!

25 April 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey Amanda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Huge thanks to Will from the…

Huge thanks to Will from the Borehamwood store. He navigated through several sim only plans to find me the best one, where I saved almost 50% in cost. Everyone go see him, he's like a breath of fresh air!

19 April 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice and simple service

Nice and simple service. Honesty and uncomplicated. Everything you want.

18 April 2026
Unprompted review
Vodafone UK - Borehamwood logo

Reply from Vodafone UK - Borehamwood

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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