Jamie was extremely professional, understanding, determined to fix the problem and he did. I had left Vodafone last November after 40 years with them. I went to EE and had a nightmare. They fre... See more
Company replied
Location
Switch location28 George Yard, CM7 1RB Braintree, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jamie assisted us with a phone upgrade. He is very pleasant, knowledgeable and informative and made the process very quick and straightforward with his efficiency. We have always had good service fro... See more
Company replied
Great service in store. Jamie was very knowledgeable, friendly and helpful. Would definitely recommend this store to anyone wanting a new mobile phone or broadband.
Company replied
Jamie in the Braintree store was amazing, made me feel relaxed and explained everything in English and did not make me feel silly that I am a technophobe
Company replied
Company details
- Mobile network operator
- Internet provider
- Mobile Phone Shop
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Braintree
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
28 George Yard, CM7 1RB, Braintree, United Kingdom
4.9
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vodafone Braintree Jamie was extremely professional
Jamie was extremely professional, understanding, determined to fix the problem and he did.
I had left Vodafone last November after 40 years with them.
I went to EE and had a nightmare. They freed me from my contract and I have returned to Vodafone Cambridge store.
The new SIM card wouldn’t work.
Jamie in Braintree. Sorted it all out. I had been so stressed.
I will certainly use this branch in the future if needed.
5 September 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Valkyrie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in store
Great service in store. Jamie was very knowledgeable, friendly and helpful. Would definitely recommend this store to anyone wanting a new mobile phone or broadband.
3 September 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Judith,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jamie in the Braintree store was…
Jamie in the Braintree store was amazing, made me feel relaxed and explained everything in English and did not make me feel silly that I am a technophobe
3 September 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Deborah,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Jamie
Great service today from Jamie - extremely knowledgeable and very helpful!!
3 September 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Freddo,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficient and knowledgeable staff
Jamie assisted us with a phone upgrade. He is very pleasant, knowledgeable and informative and made the process very quick and straightforward with his efficiency. We have always had good service from the branch.
2 September 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Jamie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Jamie was a great help to me when…
Jamie was a great help to me when changing my phone and did all that was necessary for me.
2 September 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey David,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kieran was very professional and has a…
Kieran was very professional and has a good knowledge of phones and how to attend to customers.
He should be recommended or acknowledged specifically because he retains the customers and puts a smile back on their face just like he has done for me.
My issue was a 2 week issue but he resolved it under 5minutes.
8 August 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was a true delight
Jamie was a true delight, nothing was to much . Very knowledgeable on all products offered. True asset to your company
8 August 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Ryan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Jamie helped me sort…
Great service from Jamie helped me sort a few things out very helpful.
5 August 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Louis,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was very helpful and…
Jamie was very helpful and professional. Made things. Very easy.
1 August 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Sharon,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was very helpful and very polite…
Jamie was very helpful and very polite at all times. Was very knowledgeable and talked me through every step of changing my contact around. I will definitely come back in to the store and ask for him again
1 August 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Ria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience today by Jamie at…
Great experience today by Jamie at Vodafone Braintree when purchasing a new S26..he explained things well regarding the new contract.
1 August 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Alistair,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was so helpful giving us advice…
Jamie was so helpful giving us advice and saving us money. Advising us what to get fo best value. Thankyou so much Jamie
25 July 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Lynne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service
Ryan was very helpful and used his expertise to get me the best deal for my new phone today. He and his colleagues are the reason I keep coming back time and time again as I always feel comfortable in the store.
3 July 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan has been very helpful with helping…
Ryan has been very helpful with helping me to change my air time plan to something better suited to me. Very pleased
3 July 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was very helpful and quick thank…
Jamie was very helpful and quick thank you very much.
2 July 2026
Unprompted review
Reply from Vodafone UK - Braintree
"Hey Jacobus,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very helpful made sure I understood…
Very helpful made sure I understood everything and was very kind thank you so much Jamie
2 July 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Jessica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Braintree
Hey Gail,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was fantastic
Jamie was fantastic, very informative, and advised me of the best deals, no pushy tactics.. a pleasure! Thank you
3 June 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ryan ,very efficient with clear precise…
Ryan ,very efficient with clear precise instructions and clarifying all of the questions we asked.
3 June 2026
Unprompted review
Reply from Vodafone UK - Braintree
Hey Ian,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.