Vodafone UK - Brighton Reviews 

168
TrustScore 5 out of 5

4.9

Unit 16, Churchill Square, BN1 2TB Brighton, GB


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Rated 5 out of 5 stars

Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more

Company replied

Rated 5 out of 5 stars

Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more

Company replied

Rated 5 out of 5 stars

Rikky was extremely helpful dealing with our requirements to replace a SIM under some tricky circumstances. He was patient and clear in his explanations and sorted a very suitable deal for us. Great... See more

Company replied

Rated 5 out of 5 stars

Very helpful young man , Kairo, explained everything and understood what I needed. I’m very pleased with the upgrade that he suggested.

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Brighton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(168)

40,794 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul was excellent today at getting me…

Paul was excellent today at getting me a great deal on broadband and upgrading my phone contract. Thanks so much.

2 July 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Martin,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leon (Brighton store) 5 ☆

Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Thank you very much. 5 ☆

1 July 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Emma,

Thanks for the lovely review and fantastic support for Leon. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful young man

Very helpful young man , Kairo, explained everything and understood what I needed.
I’m very pleased with the upgrade that he suggested.

1 July 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Kay,

Thanks for the lovely review and fantastic support for Kairo. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional easy and easily explained…

Professional easy and easily explained very helpful Paul was very helpful and patient

1 July 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Isabella was very helpful and…

Isabella was very helpful and informative , she found me a good deal as well as the new sim card i needed. Really nice lady

30 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Elena,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Team members are super helpful

Team members are super helpful and friendly! Got an amazing deal on the newest Samsung phone. Would recommend!

29 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Lorgar,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Trey (Brighton store) was great!

Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details were correct and informed us of our options. Made us feel like a valued customer which is so important.

26 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Sam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rikky was extremely helpful dealing…

Rikky was extremely helpful dealing with our requirements to replace a SIM under some tricky circumstances.
He was patient and clear in his explanations and sorted a very suitable deal for us. Great service!

20 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Andy,

Thanks for the lovely review and fantastic support for Rikky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shout out to Aliza

I got seen immediately and Aliza was so patient and helped talk me through my options. I left paying less than I was before but with a phone upgrade and free ear buds. Very good service, left mega happy, thank you so much.

6 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Sarah,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with getting a new… phone

Great experience with getting a new phone, nice and simple, and got a great deal. Thank you for all the help.

Thank you Ethesham

4 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Megan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to the Vodafone store in Churchill…

Went to the Vodafone store in Churchill square for an inquiry about my new contract. Was helped by a sales advisor named Paul who explained clearly what I needed to know and was satisfied with the help he gave to me and my mum.

2 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Alex,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The retail advisor was extremely…

The retail advisor was extremely helpful as I have no idea what I am doing.

2 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Christine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service as always from…

Fantastic service as always from Vodafone

2 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Ray

1 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very clear and honest with excellent…EE xcellent

Very clear and honest with excellent manners.

1 June 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Ian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Bella was great!

26 May 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Mari,

Thanks for the lovely review and fantastic support for Bella.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always so great to come into a real…

Always so great to come into a real shop with real people who can help.

20 May 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So quick

So quick. So friendly. Best deal. Totally recommend Paul Russell. So happy.

David Perkins - Brighton, Uk

19 May 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

He was vwry polite and helpfull and…

He was vwry polite and helpfull and great guy
Thank you

8 May 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Alex,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rikky helped me get my monthly cost…

Rikky helped me get my monthly cost down for phone and Internet, thank you

2 May 2026
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hey Daniel,

Thanks for the lovely review and fantastic support for Rikky.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

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