Myself and my partner came into this store yesterday wanting to upgrade our phones, we were helped by Ty and Ben and both men were great. I'm not very good when it comes to tech but Ty and Ben both he... See more
Company replied
Location
Switch location42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, GB
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See what reviewers are saying
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money. I needed to get a new contract for my phone, keep... See more
Company replied
Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... See more
Company replied
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
Written by the company
Cribbs Causeway Shopping Centre
Contact info
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, United Kingdom
4.6
Excellent
163 reviews
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First class service from Callum
Choosing what handset and airtime plan to upgrade to can be very daunting as there are so many options to choose from...4G, 5G, 64GB, 125GB etc etc. Callum (Senior Store Manager) at Cribbs was jiust brilliant and so thorough in explaining (and ensuring I understood) how the new contracts work for the phone and explained the airtime plans and took the time to look at my current usage to ensure I was selecting the right plan (and phone) for my needs. I left the store absolutely delighted with my purchase, and the service I received was first class/exceptional. Callum: thank you so much for your time and patience today. Mel
5 August 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Mel,
Thanks for letting us know what an amazing job Cal did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Been Stood here for a good 20 mins and…
Been Stood here for a good 20 mins and an employee hasn’t even dreamed of acknowledging me or another person who was here before me
2 August 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Cobi,
It's disappointing to hear that you're not having a great in store experience. I can certainly pass this feedback onto the store and you can also raise this with the store manager so they can correct this straight away.
Thanks,
Vodafone Social Media Team
Helpful young man
14 July 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey there,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sorted out esim issue with quick…
Sorted out esim issue with quick succession. Really friendly super helpful
11 July 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ken @ Cribbs Causeway
Ken @ Cribbs Causeway, Bristol has been amazing in helping us find the right contract for the entire family. He went the extra mile by guiding us in choosing the right devices for both my personal and business needs.
Highly recommend Ken!
7 July 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Nithya, It's really great to see Ken went above and beyond to find great deals for all your family and find you the perfect handsets, I hope you're loving them!
Thanks for your awesome feedback, The Vodafone Social Media Team
Reply from Vodafone UK - Bristol Cribbs
Hi Dennis. Thanks for your great feedback.
All the best, The Vodafone Social Media Team
Yuxiao
Yuxiao, was really helpful and very good at giving us the best deals. He was easy to talk to about what I needed.
3 July 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Amelia,
Thanks for letting us know what an amazing job Yuxiao did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Was end to end excellent
1 July 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Paul,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ben was really good and patient with me…
Ben was really good and patient with me and my dad
25 June 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Alex,
Thanks for letting us know what an amazing job Ben did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ben was fantastic today
Ben was fantastic today! Very efficient and helpful!!!
23 June 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Christopher,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Kyle was extremely helpful
Kyle was extremely helpful today. I had two issues that call centre had caused. Kyle was able to resolve both of these issues enabling me to leave a happy customer. Would defo recommend this store
10 June 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Chris,
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Amazing service with Yuxiao and Kyle
Amazing service with Yuxiao and Kyle ! Always such a good help :)
13 May 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey A.A,
Thanks for the lovely review and fantastic support for Yuxiao and Kyle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came in with my mum to get her a new…
Came in with my mum to get her a new phone. Beth was excellent!! She was very thorough and explained everything really well. She was friendly and chatty. All the staff in store we spoke to were brilliant. Really happy!
13 May 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Thanks for your review Catherine. It's great to hear Beth made you both fell welcomed and took the time to explain everything.
Hope your mum's loving her new phone!
Thanks,
The Vodafone Social Media Team
Best holiday spot
Kyle was the best sales woman ever, he really took care of my needs...
Great experience best holiday ever.
11 May 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hey Mark,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fabulous customer service !
Went into this store with my 90 year old father who had dropped his phone .. he was looking for a replacement .. just an easy to use phone as he only txts and makes calls . We were served by Beth . She recommended a phone and nice cheap contract to just cover calls and txts . She was very very patient with my dad . Huge thanks to Beth for excellent customer service , my dad didn’t feel rushed and everything was explained in a way he could understand including printing out his paperwork so he could hand sign it . Thanks Beth, for making what my dad finds a stressful experience very easy and pleasant for him .
9 May 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi. Thank you for your review for Beth. It's always lovely to read such amazing feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service! We have saved money and have been able to stay with Vodafone which is a huge plus. Plenty of data and two happy teenagers - thank you!
8 May 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi customer,
This is a great review for our Bristol Cribbs store. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Business service
Fabulous service provided when purchasing my business sim. Kyle was brilliant and found me a great mobile number
13 April 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Rich,
That's great that Kyle found a good number for you and provided this brilliant service.
Thanks for sharing your experience here. If you ever need any further help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Always friendly and professional in…
Always friendly and professional in cribbs
11 April 2023
Unprompted review
Reply from Vodafone UK - Bristol Cribbs
Hi Bradley,
This is great feedback for our Bristol Cribbs store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
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