I visited the local Vodafone store and received outstanding assistance. Beth was patient, knowledgeable, and helped me secure a better data plan for less money. Thank you very much for fabulous servi... See more
Company replied
Unit 11 The Link , Margate Road, CT10 2FF Broadstairs, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I visited the local Vodafone store and received outstanding assistance. Beth was patient, knowledgeable, and helped me secure a better data plan for less money. Thank you very much for fabulous servi... See more
Company replied
We were assisted by Bethany today who went above and beyond helping us with several queries. I would definitely recommend her as a very member of staff. Thank you
Company replied
Callum was so helpful and chatty and explained everything clearly to us, so my upgrade went smoothly and my daughter also now has her first phone now- many thanks Callum
Company replied
Excellent service from Callum at the ramsgate branch. Callum explained everything and got me a great deal. Went there unhappy and left there very satisfied. He’s a credit to the company.
Company replied
Written by the company
Unit 11 The Link , Margate Road, CT10 2FF, Broadstairs, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very excellent. Connor was very helpful. Brilliant service.

Reply from Vodafone UK - Broadstairs
Could not fault the service went through all packages 1st class

Reply from Vodafone UK - Broadstairs
Thank you to the Vodafone store assistant Bethany for your excellent support. You were very helpful, polite, and efficient. I really appreciate your assistance and the great customer service. Keep up the excellent work!

Reply from Vodafone UK - Broadstairs
I visited the local Vodafone store and received outstanding assistance. Beth was patient, knowledgeable, and helped me secure a better data plan for less money.
Thank you very much for fabulous service! :)

Reply from Vodafone UK - Broadstairs
Callum was a star, sorted our account without any trouble, would definitely happily work with Callum again

Reply from Vodafone UK - Broadstairs
Absolutely brilliant assistance from Connor helping solve problems I’ve been having with a relative contract and getting power of attorney in place to resolve debt and cancel unused contract. Couldn’t recommend highly enough.

Reply from Vodafone UK - Broadstairs
Excellent service from Callum at the ramsgate branch. Callum explained everything and got me a great deal. Went there unhappy and left there very satisfied. He’s a credit to the company.

Reply from Vodafone UK - Broadstairs
Great experience and excellent professional knowledge from both Luke and Callum. Thank you for your service. Will certainly recommend

Reply from Vodafone UK - Broadstairs
Callum was so helpful and chatty and explained everything clearly to us, so my upgrade went smoothly and my daughter also now has her first phone now- many thanks Callum

Reply from Vodafone UK - Broadstairs
We were assisted by Bethany today who went above and beyond helping us with several queries.
I would definitely recommend her as a very member of staff.
Thank you

Reply from Vodafone UK - Broadstairs
I wanted to leave a review for Callum at Vodafone because the service I received was outstanding.
His attention to detail and knowledge of the system were second to none. From start to finish, he handled everything himself without ever needing to ask another employee for help. He stayed calm, professional, and made the whole process incredibly easy.
Callum took the time to ask plenty of questions to make sure I was getting exactly what I needed, rather than just selling me a contract. He even went through my bill and app with me to identify where extra charges were coming from and found a new plan that prevents those issues in the future.
I had a lot of questions and concerns, but he was extremely patient and explained everything clearly, putting all my worries and confusion to rest. For the first time, I genuinely feel like I have a phone contract that is suited to my needs rather than being sold something unnecessary.
Thanks to Callum for providing such excellent customer service. He's a real credit to Vodafone.

Reply from Vodafone UK - Broadstairs
They're helpful. Thank you Chris and the other 2 whom I didn't manage to take their names 12/06/2026

Reply from Vodafone UK - Broadstairs
Callum was really helpful real good experience

Reply from Vodafone UK - Broadstairs
Came in to get a new phone for my partner, Luke helped us with the whole process and made it very easy and we walked out with a good deal.

Reply from Vodafone UK - Broadstairs
Beth and Connor have been so helpful my phone was completely broke and beth sat for a while and fixed all the apps and viruses, Connor the store manager then helped massively which has saved me £30 a month after questioning about my account, I now have a working phone and more money in my pocket each month

Reply from Vodafone UK - Broadstairs
Great service. Was looked after by a terrific member of staff called Beth who couldn't do enough to help. Nothing was a problem and she explained things in a way even I could understand. Every store needs a Beth. Thankyou.

Reply from Vodafone UK - Broadstairs
Callum was able to advise us on a better bill and looked into a broadband takeover for us. Real helpful

Reply from Vodafone UK - Broadstairs
Connor is always amazing and helpful when we come to Westwood Store. Will always highly recommend.

Reply from Vodafone UK - Broadstairs
Connor is a superstar . Always here to help when needed . Wouldn’t go anywhere else!

Reply from Vodafone UK - Broadstairs
Beth at broadstairs store was very helpful and Great customer service thank you

Reply from Vodafone UK - Broadstairs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.