LIAM IS EXCELLENT! He solved an engineer billing and account issues on 5 different ongoing plans that’s has taken years to resolve! Thankyou soo soo much , you are the best at Vodaphone Burnley branch... See more
Company replied
Location
Switch location36 The Mall, BB11 1BA Burnley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to Vodafone in Burnley and sat down with Keifer to sort my new Wi-Fi. He was unbelievably helpful and knowledgeable about everything I asked! I usually find these tasks daunting but he made eve... See more
Company replied
Mr Sean Bailey has the most fantastic customer service known to man, he sold me a new phone when I went in to check my sim contract! and even talk into changing WiFi to Vodafone! Brilliant job polite... See more
Company replied
Went into the Burnley store due to some technical issues. Kaiser went above and beyond to get my phone up and running when fobbing me off would have been easier. He even rang the tech team of his own... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Burnley
Written by the company
Contact info
36 The Mall, BB11 1BA, Burnley, United Kingdom
4.9
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keifer served me
Keifer served me. He was a great lad really knew his stuff got a good deal
28 July 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Ibraheem,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
LIAM IS EXCELLENT
LIAM IS EXCELLENT! He solved an engineer billing and account issues on 5 different ongoing plans that’s has taken years to resolve! Thankyou soo soo much , you are the best at Vodaphone Burnley branch and deserve a raise
25 July 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Aruj,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Keifer served me today in the Burnley…
Keifer served me today in the Burnley shop.gave me a great deal and knew all the products. Good service
17 July 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Louis,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Keifer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
really helpful customer service
was a bit busy when i went in, got spoken to by keifer helped me with my telephone awesome service👍
29 June 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Jack,
Thanks for the lovely review and fantastic support for Keifer.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Burnley
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into the Burnley shop really…
I went into the Burnley shop really good atmosphere and friendly staff best deals about. Thanks to keifer top geezer who served me
26 June 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Nathan,
Thanks for the lovely review and fantastic support for Keifer .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from a guy…
Great customer service from a guy called keifer he gave me the phone that I wanted with a really good deal. Thank you
26 June 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Matthew,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I went to Vodafone in Burnley and sat…
I went to Vodafone in Burnley and sat down with Keifer to sort my new Wi-Fi. He was unbelievably helpful and knowledgeable about everything I asked! I usually find these tasks daunting but he made everything so clear and simple, I’m more then happy with the product he suggested and If I ever need anything that Voderfone could offer me again I’d be straight back to the store to sit down with him again! 5 Star!
18 June 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Joey,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liam was great in store
Liam was great in store, upgraded my handset and transferred the data seamlessly. A great lad to deal with!
30 May 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Susan,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went into the Burnley store and was…
I went into the Burnley store and was greeted by all the staff members they seemed really pleasant. Keifer was the person that served me. He did me a really good deal on a Google phone. Very impressed with the service I received thank you
30 May 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
keifer served me today and was really…
keifer served me today and was really helpful, he helped me choose my simcard and phone plan. customer service 10/10
27 May 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Jeremiah,
Thanks for the lovely review and fantastic support for Keifer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into Burnley town centre shop what…
Went into Burnley town centre shop what a geezer Keifer is. Really sound
19 May 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
i was served by keifer what a nice man
i was served by keifer what a nice man. really helpful and friendly.
18 May 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Keifer today
Excellent service from Keifer today, couldn't fault it. Very knowledgeable and helpful young man.
18 May 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Keifer was amazinggggg
Keifer was amazinggggg, dodgy teeth but his personality won me over, lovely chap, would definitely recommend to my friend and family
28 April 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hi Daniel, thank you so much for your wonderful review and the amazing support you’ve shown for Keifer, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
came in with a query and a lad called…
came in with a query and a lad called keifer served me! He was lovely and patient and answered all my questions. Thank you again
29 April 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Casey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Was served by a man called keifer
Was served by a man called keifer. He was pleasant and friendly and did a good job
27 April 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey PSneath
Thanks for the lovely review and fantastic support for Keifer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Keifer was great help for my broadband
Keifer was great help for my broadband. Great chap and very informative!!
24 April 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by a top guy called keifer…
I was served by a top guy called keifer . Sorted me an iPhone pro max out. Well suited thanks keifer
20 April 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sean Bailey: Excellent service at the Burnley branch
It was an absolute pleasure having Sean Bailey at the Burnley branch assist me. I found Sean to be knowledgeable and solution focussed, and amenable to speak with.
29 March 2026
Unprompted review
Reply from Vodafone UK - Burnley
Hey Rae,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.