Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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See what reviewers are saying
Dan was very knowledgeable, helpful and friendly. Sorted mine and my daughter’s accounts and broadband with no fuss and great explanations and options. Plus excellent chat about The Greatest Showman!
Company replied
Great customer service from Richard. Sorted all my issues out ,phone all set up and working now
Company replied
Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getti... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
262 reviews
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Great customer service from Richard
Great customer service from Richard. Sorted all my issues out ,phone all set up and working now
31 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Danielle, thank you so much for your wonderful review and the amazing support you’ve shown for Richard, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
He very great and helpful thank you so…
He very great and helpful thank you so much you don a good job
21 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Mrs Noiniti,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Dan was very knowledgeable, helpful and friendly. Sorted mine and my daughter’s accounts and broadband with no fuss and great explanations and options. Plus excellent chat about The Greatest Showman!
11 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Liz,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Richard and a…
Excellent service from Richard and a lot of fun
6 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Josepha,
Thanks for the lovely review and fantastic support for Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Very helpful and friendly. It was near end of day and no other customers were in the store. I walked through the door and said I was there to pick up two phones. Richard immediately knew who I was and called me by name.
3 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Richard Conway is absolutely brilliant
Richard Conway is absolutely brilliant, so helpful and a great credit to your company. Thank you, Kim
3 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Kim,
Thanks for the lovely review and fantastic support for Richard Conway. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rob was very patient explained…
Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extremely helpful picking the right colour and was not pushy or in a rush.
1 August 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Lucy
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
He was really helpful and very polite
30 July 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff Expertise
Staff understanding my needs and finding me the best deal to suit exactly what I said.
Quoted in excellent time by Nicole and deal set up by Cali both with excellent service backed up by Dan.
22 July 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Mike,
Thanks for the lovely review and fantastic support for Nicole, Cali and Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Bury St Edmunds
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful.
18 July 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Diana,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nichole was brilliant today
Nichole was brilliant today - knowledgeable, polite, professional and gave me exactly the advice I was looking for. Went above and beyond and has assured Vodafone of continued custom for another 3 years. Well done. A credit to your shop.
18 July 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Henry,
Thanks for the lovely review and fantastic support for Nichole.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nichole took time and explained things…
Nichole took time and explained things very well and filled us with confidence that we were being directed to the best deals available.
13 July 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Adrian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Both Nichole and Rob were extremely…
Both Nichole and Rob were extremely helpful and we will return in the future.
2 July 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Peter,
Thanks for the lovely review and the fantastic support you’ve shown for Nichole and Rob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service.
It’s not often that you can walk into a shop, and feel that you are getting help and advice that is beneficial to both parties. I was extremely pleased with the customer service provided today, by both the sales assistant and manager.
26 June 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Miles,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nicole at the bury st edmunds office…
Nicole at the bury st edmunds office was super helpful kind
26 June 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Kylie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Staff are really helpful and…
Staff are really helpful and experienced. Streamlined service.
12 June 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Miles
Excellent service from Miles.
Quick, efficient and knowledgeable
Rob looked grumpy 😳
7 June 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Andrew,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
After having issues with the phone…
After having issues with the phone support I came into the store. The chap who served me, Dan, was really helpful and happy and alleviated my worries very quickly. Really good service, genuinely very pleased
3 June 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Haydn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Contract upgrade
Miles and the staff at Vodafone were amazing with helping me renew my phone contract! ❤️ Great customer service, polite and friendly. Happy to be sticking with this company.
30 May 2026
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Neuro,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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