Vodafone UK - Cirencester Reviews 

231
TrustScore 5 out of 5

4.9

2 Castle Street, GL7 1QA Cirencester, GB


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Rated 5 out of 5 stars

Vodafone Cirencester!! The knowledge, the patience, the passion... And the child care 😂 (scar if you ever want to change your career, child entertainment is it!! Seriously though, thank you for ma... See more

Company replied

Rated 5 out of 5 stars

What an amazing & helpful team in Cirencester! My new phone wouldn't load whatapps properly & lost some very important messages. I'd been running two phones until my old one finally broke. Although,... See more

Company replied

Rated 5 out of 5 stars

Although we had an issue with a Three device it was the Vodafone store in Cirencester we visited. We were blown away by the service that Dan, the manager, gave us! He resolved all our issues, listened... See more

Company replied

Rated 4 out of 5 stars

Vodafone staffer Kieron saved the day (and sale of the new phone I was buying) where his 2 colleagues nor the woman from Samsung could figure it out. THANK you for your skill and patience. No point m... See more

Company replied


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  • 2 Castle Street, GL7 1QA, Cirencester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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4.9

All reviews

(231)

41,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Vodafone Cirencester!!

Vodafone Cirencester!!
The knowledge, the patience, the passion... And the child care 😂 (scar if you ever want to change your career, child entertainment is it!! Seriously though, thank you for making it possible for me to talk without any interruptions).
Dan helped me pick a phone that I would be comfortable with after hours of discussing.
And Taarik, where do I start? You are a saint and helped make a very stressful situation a lot less daunting and made me and my fussy toddler feel so welcome from the moment we walked in to you opening the door for us when we left. Thank you for everything!! You truly dealt with my situation with such calmness and understanding!! I hope everyone meets a Taarik and Scar when buying a new phone!!

16 July 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Lucie,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Billy they were really good and polite…

Billy they were really good and polite and freindly

15 July 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Mary,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an excellent service from Zu…

Had an excellent service from Zu yesterday and this morning. 5 star!!!

3 July 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Monique,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had visited Jess at Vodafone today…

I had visited Jess at Vodafone today and had a great time having help with my phone.

she shown great customer service & acknowledgement in what she was doing.

10/10

27 June 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Leo,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today I went in and saw Taarik

Today I went in and saw Taarik, he made the trip really easy and painless. Thank you! 10/10

27 June 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Luca,

Thanks for the lovely review and fantastic support for Taarik. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited Vodafone in Cirencester today…

Visited Vodafone in Cirencester today to enquire about an upgrade,the Gentleman that served us Taarik was the most professional,polite,and helpful sales person i have ever come across,he took time to explain everything we needed to know,his customer focus and manor should be employed in every establishment by everyone, a real joy to shop there,Thankyou.

20 June 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Mike,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service - we needed someone to help us switch all our data over after getting a new Vodafone phone and Dan (and Jess) did this for us brilliantly. A big thank you.
Maria and Jon

30 April 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Jon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan’s the man! 👍

Although we had an issue with a Three device it was the Vodafone store in Cirencester we visited. We were blown away by the service that Dan, the manager, gave us! He resolved all our issues, listened attentively while we explained our problem and even though he was not au fait with the Three mobile router we had or the exact data packages that Three could offer for it he went out of his way to discover all the various options so that he could provide us with the product that best fitted our needs. Well done Dan… thanks for that awesome customer service!!

30 April 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey GS,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a wonderful experience at this…

Had a wonderful experience at this store, a really great team who went above and beyond to help me.

I also visited EE in cirecester and they were rude and dissmisve, the team at Vodafone made sure I clearly understood each contract I enquired about also made sure it was going to work for me.

1 May 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey James,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team and sorry for the inconvenience if you have had any.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Soheila couldn’t have been more…

Soheila couldn’t have been more helpful, great attitude,great service!!

29 April 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Vanessa,
Thanks for the lovely review and fantastic support for Soheila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Soheila excellent customer service

Soheila excellent customer service. Great experience !

29 April 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Trevor,

Thanks for the lovely review and fantastic support for Soheila.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sorted with a smile.

Had a very annoying glitch with my phone and Jess sorted it out quickly with a smile. Incredibly knowledgeable and helpful, Jess is probably the fastest phone tech I’ve met. Went through all the possibilities of what the problem could have been and then, with a lovely smile, informed me I had settings turned off that should have been on! Simples. Thanks.

8 April 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Michael,

Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Keiren at the Cirencester Vodafone store was able to remove a virus from my husband's phone and dealt with numerous other problems my husband was experiencing with his phone. He gave a lot of advice and we could not fault his efficiency and care. Highly recommend!!

4 April 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The customer service at the Cirencester…

The customer service at the Cirencester branch was amazing particularly Jess and Dan and Zu and 'T'. We were so impressed.

19 March 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zu Very helpful advice today

Zu Very helpful advice today, thank you

19 March 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hi Laura,

Thank you so much for your wonderful review and the amazing support you’ve shown for ZU—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess from the Cirencester store was…

Jess from the Cirencester store was great very helpful and easy to understand.

16 March 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Leon,

Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zu was excellent

Zu
Excellent service and help

5 March 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Carol,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess has been incredibly patient and…

Jess has been incredibly patient and kind in helping me transfer to my new phone!

26 February 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just wanted to give a shoutout to Jess…

Just wanted to give a shoutout to Jess who gave exceptional service when I came in with a technical issue with my iPhone

21 February 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Gabriella,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today I saw Jess she was absolutely…

Today I saw Jess she was absolutely brilliant helping setting up my new phone

9 February 2026
Unprompted review
Vodafone UK - Cirencester logo

Reply from Vodafone UK - Cirencester

Hey Frederick, ​

Thanks for the lovely review and fantastic support for Jess. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

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