We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us throug... See more
Company replied
21/23 The Pecinct, CV1 1DD Coventry, GB
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We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us throug... See more
Company replied
We came into Vodafone to explore upgrading my phone and a transition from O2. I’ve been an O2 customer for 15 years. Manoj was extremely helpful, he talked us through our options and made sure I under... See more
Company replied
I had a fantastic experience here for the second time, thanks to Manoj. He was incredibly helpful in guiding me through to find the best plan suited for my needs. It is rare to get such consistent, to... See more
Company replied
Miss Sonia is a very good customer service, She knows how to approach her customer and she is very helpful aswell. She is polite and smile on her face Very good girl.
Company replied
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21/23 The Pecinct, CV1 1DD, Coventry, United Kingdom
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We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us through the main customer service and the transaction was made easy for us.

Reply from Vodafone UK - Coventry
I have contract, want to know how much time i have, suki tell me information

Reply from Vodafone UK - Coventry
Miss Sonia is a very good customer service,
She knows how to approach her customer and she is very helpful aswell. She is polite and smile on her face
Very good girl.

Reply from Vodafone UK - Coventry
Very nice person always deals with ans keep us on Vodafone

Reply from Vodafone UK - Coventry
Very good customer and happy with the service i had today

Reply from Vodafone UK - Coventry
Very happy with service and we see the person ever time

Reply from Vodafone UK - Coventry
Good customer service
I switched from EE to Vodafone and Sonia helped me very well.

Reply from Vodafone UK - Coventry
We came into Vodafone to explore upgrading my phone and a transition from O2. I’ve been an O2 customer for 15 years. Manoj was extremely helpful, he talked us through our options and made sure I understood the offers and costs for phone and then data costs. He explained the trade in process really well. Husband moved from 02 to Vodafone a few years ago and wish I had too as well! Much cheaper and better service!! Thank you Manoj 😊

Reply from Vodafone UK - Coventry
Eesa provided me great service on my new upgrade and saved me money great work!

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
This is the second time Manoj has helped me always 10/10 service

Reply from Vodafone UK - Coventry
Manoj was very good at assisting me today thank you. In Coventry

Reply from Vodafone UK - Coventry
Good service by Manoj at Vodafone Coventry.

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
Great service from Ariane, explained through everything perfectly and answered all questions from us and also gave us the best deals. :)

Reply from Vodafone UK - Coventry
Got very good service from manoj he help move my number over

Reply from Vodafone UK - Coventry
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