I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
280 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Not happy with the way a member of…
Not happy with the way a member of staff spoke to me I wanted to up grade my phone she said I don't need a new phone stop down loading apps it was a heart rate app was crap
2 March 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Susan,
I'm sorry you've been left feeling this way. If you'd like to reach out to the Social Media team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, and let us know a little more about your experience, we can feed this back for you.
All the best,
Vodafone Social Media team
Great customer service
Great customer service - Jade was super friendly and helpful and got everything sorted for me. She had loads of knowledge on the deals and the best options for me.
18 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Luca,
This is lovely feedback for Jade. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jade was extremely helpful
Jade was extremely helpful, supportive- and efficient.
A pleasant and friendly manner, helping me get more benefit than I actually walked in to the store to receive.
A credit to Vodafone…. 5 out of 5
Geoff H.
16 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Geoff, thanks for letting us know about the great impression Jade made on you recently. We always love seein when one of our team have had such a positive affect on one of our customers 😊
All the best, The Vodafone Social Media Team
Hifzah was the most helpful Vodafone…
Hifzah was the most helpful Vodafone sales/customer representative I have experienced in 20+ years with Vodafone. Helpful and knowledgeable and a lovely personality. She is an asset to the company.
15 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Hifzah was so helpful and explained all…
Hifzah was so helpful and explained all the new changes with our contracts in a very digestible way. She sorted out our existing contracts to make them cheaper and I was able to leave the store with my desired device! Keep up the good work :)
14 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fabulous service and help from this…
Fabulous service and help from this young lady Hifzah, Couldn’t have been more helpful.
14 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Thanks for your brilliant review, Simon! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The customer service at Vodafone is…
The customer service at Vodafone is usually horrible in my experience. Today was an exception, thanks to Jade at Vodafone Derbion in Derby she was very professional polite and helpful.
Managed to sort out complicated issue with my SIM card with a lot of patience.
8 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Alaa. Thank you for your review for Jade. Minus your past experiences, It's always lovely to read such great feedback for our advisors. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade has been really helpful
Jade has been really helpful. 10/10 service
Will defo be coming back to store
10 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Steven. Thank you for your review for Jade. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was approached by the wonderful Kady…
Was approached by the wonderful Kady Diallo. She helped with mine and my husbands upgrade. Expressed to her how it has been a struggle to upgrade and she made sure that our experience was great and that we didn't have to worry about anything. Very welcoming and approachable. Great to see her as a member of staff
8 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Catherine. Thank you for your review for Kady. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with the sales service…
Very happy with the sales service received today in your Derby store by Jade, knowledge exactly what we need. 2 new contracts sorted along with phones and cases. Very please give her a pay increase good staff hard to find 👌
6 February 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Mr Pett,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review for Jade. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service from AJ really helfpfull .
25 January 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Mato,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Really positive experience!!
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge.
Jade too her time to provide me with options so I could make informed choices as to what handset suited my needs.
Jade took time to explain the plan which includes sim & my device.
Such a refreshing experience all round!
Would definitely recommend Vodafone & Derby Vodafone shop!!
19 January 2025
Unprompted review
Reply from Vodafone UK - Derby
Hello, Catherine,
It's great to hear about the positive experience which you've had with Jade. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service and knowledge in sorting…
Great service and knowledge in sorting a rather complex situation
Thanks Jade
5 January 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Simon,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Jade was very helpful
Jade was very helpful, informative and clearly spoken. Very good service
4 January 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi William,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Honestly I'm very happy and impressed…
Honestly I'm very happy and impressed with the service received from Hifzah so helpful and patient
2 January 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Sylvia,
Thanks for letting us know what an amazing job Hifzah did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from jay broadband and…
Great service from jay broadband and sim coming here again
30 December 2024
Unprompted review
Reply from Vodafone UK - Derby
Hi Ann. Thank you for your review for Jay. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Jay
Was served by Jay
Excellent service
Will definitely come back
24 December 2024
Unprompted review
Reply from Vodafone UK - Derby
Hi Karen. Thank you for your review for Jay. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Very helpful and friendly. Got what we needed, great help from Jade
15 December 2024
Unprompted review
Reply from Vodafone UK - Derby
Hello, Angela,
Thanks for letting us know what an amazing job Jade did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was very helpful and informative…
Jade was very helpful and informative will definitely be coming back
29 November 2024
Unprompted review
Reply from Vodafone UK - Derby
Hi Ruth,
Thanks for the great feedback for Jade, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great serive from aj he really did his…
Great serive from aj he really did his best to help me
20 November 2024
Unprompted review
Reply from Vodafone UK - Derby
Hi Lynda,
Thank you for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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