Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
276 reviews
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Jade was really helpful and very…
Jade was really helpful and very patient as we had several issues with changing my account. Excellent service very professional and very knowlageable.
13 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb support from instore team…
Superb support from instore team especially Sid transferring from old phone to new. Helped patiently over a couple of visits to the store over succesive days without drawing too much attention to my incompetence !
11 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Graham,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Jade was very good exprianced sales…
Jade was very good exprianced sales advisor
Thanks Jade
11 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Graham,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by Rubel very good service he…
Served by Rubel very good service he was very helpful and I will be coming back when my contract is up to see him
10 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hey Adam,
Thanks for the lovely review and fantastic support for Miz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was so friendly and professional
Jade was so friendly and professional. Jade went above and beyond. Such a delight to do service with. Excellent!!!
6 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Joe,
Thanks for the lovely review and fantastic support for Jade.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We have had fantastic service today
We have had fantastic service today. Ruben and Jay sorted every out and explained everything really clearly. Thank you for helping
6 June 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Angela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jade was very supportive and a great…
Jade was very supportive and a great Vodafone advisor . Was very patient with me very clearly spoken listened to everything I needed
26 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Nool,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade from Derby branch
Absolutely fabulous customer service by Jade, very clear explanations, she got me a great deal a wonderful ambassador for Vodafone, thank you 👍
21 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kady (in the Derbion branch)
Kady was really helpful and understood what I needed. She explained everything very well to my husband and I, and made the necessary arrangements for my sim only contract.
23 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from Sid very helpful…
Excellent service from Sid very helpful and friendly
21 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey June,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jade was very professional
Jade was very professional, reassuring and knowledgeable. Thanks Jade would definitely recommend
20 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Lisa,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from sayfur he was…
Amazing service from sayfur he was helpful and nothing was too much trouble he helped me and my husband save money an absolute super star
18 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Broard band
Sayfur explained everything to me clearly, was very pleased the service thank you
18 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sid was brilliant with support and…
Sid was brilliant with support and advice. Much aporeciated.
15 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Maureen,
Thanks for the lovely review and fantastic support for Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in to the Vodafone store in derby
Came in to the Vodafone store in derby, I have been having issues with my current supplier and spoke to Jay and rubel who were so patient with me and helped me get a new deal and sorted my phone out after all the stress I have gone through they have really made my day! Credit to the company excellent service
12 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alison,
Thanks for the lovely review and fantastic support for Jay & Rubel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade-Now that’s what you call great customer experience
I went into store today and was supported by Jade. She took time to understand what I wanted and was extremely helpful to share different options with me. No pressure, just time to consider what was best for me. Jade made the whole experience simple and straightforward.
9 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Vick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was very efficient and gave us…
Jade was very efficient and gave us multiple options ended up leaving with a great deal! 10/10
8 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Judy,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Sales Advisor…
Excellent service from Sales Advisor Sid. He was very patient and informative. Very professional. Thank you
3 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Louise,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sid was so helpful and polite was a…
Sid was so helpful and polite was a pleasure to meet him. He was excellent at sorting out my phone and I would give him 10 stars.
6 May 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alison,
Thanks for the lovely review and fantastic support for Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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