I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
280 reviews
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Excellent Customer Service Everytime!!!
I have come to this store for many years and always received good customer service. Jade is someone who has helped me all the time and is an excellent sales person. I met Sid for the first time and he was exceptional. Both Jade and Sid worked brilliantly as a team, and both were very patient. Both are very respectful and very caring.
20 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aasiyah was lovely and so helpful
Aasiyah was lovely and so helpful, 10/10 would ask for her again.
18 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Isla,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Aasiyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was helped and advised by Dom today
Was helped and advised by Dom today, hes awesome! Very knowledgeable and helpful. A friendly guy, hes a credit ro the Derby store.
17 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Me and my wife had quite a few issues…
Me and my wife had quite a few issues as we upgraded and had to cancel a contract. Esims got mixed up with physical sims and we were going into Vodafone very frequently. Despite us going so much, the team was lovely and catered to all our needs . Big shout out to Aasiyah and jay for being so lovely
10 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Manjit,
Thanks for the lovely review and fantastic support for Aasiyah and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Miz and Jay were absolutely amazing…
Miz and Jay were absolutely amazing from start to finish. Made me feel really welcome and were really really patient with me. If anyone goes in to Vodafone store in derby make sure to look for miz or Jay. Credit to the company
9 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Monica,
Thanks for the lovely review and fantastic support for Miz and Jay.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was brilliant
Jade was brilliant, clearly spoken!
True professional
Thanks Jade
4 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dom had been amazing throughout the…
Dom had been amazing throughout the entire process. He is very welcoming, went out of his way to find the best deal for me, has been a very pleasant experience. Thank you Dom :)
4 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Anna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with Aasiyah…
Very happy with Aasiyah assistence.Everything went smoothly.Very friendly ,charming lady
3 February 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey George ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jade was very polite professional…
Jade was very polite professional helpful and fulfilled everything I asked for on my upgrade today! Thanks so much Jade
28 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Mark,
Thanks for the lovely review and fantastic support for David.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Dom was spectacularly he's really great…
Dom was spectacularly he's really great at his job. He was down to earth u can have a good laugh and great customer service and I would recommend dom to anyone
27 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jordan,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dom was grate help and got us both…
Dom was grate help and got us both really good deals on both a new phone and data plans. He knew what he was doing.
25 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alfie,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ashleigh served me
Ashleigh served me! Very helpful, great customer service. Explained all options clearly and understood exactly what we wanted! Answered all questions in a friendly and patient manner! Enjoyable experience thanks for you help again very happy with my purchase :)
24 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Alison,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade thank so much
Jade thank so much, The reception was excellent, the service was quick and professional.
23 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade was very attentive and helpful
Jade was very attentive and helpful. She explained everything in great detail. Highly recommend
20 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashleigh was really helpful today with…
Ashleigh was really helpful today with changing my two daughter’s contracts. Thanks so much.
17 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jade was very helpful
Jade was very helpful, provided concise advice on buying a new handset, and dealt with the process swiftly.
17 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Ben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jade is a star
Jade helped me retrieve my sim after loosing my account. Absolutely star was so helpful and a life saver
17 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Cole,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. Jay & kady did an amazing job helping me. Would definitly recommend vodafone.
17 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Richard,
Thanks for the lovely review and fantastic support for Jay and Kady.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dom in the Derby store was absolutely…
Dom in the Derby store was absolutely excellent, first class customer service and great advice. This guy was ace
15 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Sean,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Te
I spoke to Ashleigh today she was
I spoke to Ashleigh today she was, Professional, kind, efficient and friendly. Thank you very much!
15 January 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Anthony,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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