I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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See what reviewers are saying
Jade dealt with my situation and she was excellent. She made everything very simple and easy to follow. I am a very satisfied customer because of JADE. Thank you JADE and thank you vodafone.
Company replied
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my inform... See more
Company replied
From the moment we were introduced to our advisor Jade, she put me at ease with her warm & friendly greeting & her wealth of knowledge. Jade too her time to provide me with options so I could... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
280 reviews
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Vodafone the worst network provider.
Vodafone has honestly outdone themselves — I didn’t think a network could be this useless.
I’ve had NO signal for two weeks. Not “bad signal.” Not “low bars.” Literally nothing. When I contacted customer service, silly me for expecting them to actually fix something. Instead, they treated me to a long performance of “let’s pretend we’re helping” while dumping pointless tasks on me. And of course, the best part: if I don’t complete their magical checklist in a few days, they’ll just close the case. Fantastic. Because obviously my patience is the problem — not their network failing for two straight weeks.
So I went into a Vodafone store thinking maybe a human being could sort this out. Nope. Even worse. The moment I mentioned cancelling under my consumer rights, they practically smirked and reminded me that the UK isn’t in the EU anymore — as if that’s their golden ticket to ignore customers. Apparently fixing the network is impossible, but coming up with excuses? Oh, they’re experts at that.
I’m paying for a service that doesn’t exist and getting customer service that feels like a comedy sketch — except no one’s laughing. The whole experience has been one long joke, and the punchline is always the same: Vodafone doing everything except what I actually need — providing a working signal.
10 November 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Asif,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Jade has been very patient with our…
Jade has been very patient with our requests
Has been amazing better than the long Eaton store has explained fully and taken time with us to help save us a lot of money
Very impressed
Clearly spoken
21 November 2025
Unprompted review
Reply from Vodafone UK - Derby
Hey Toton,
This is really lovely to hear, thanks for the review for Jade!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the manager and kady…
Great service from the manager and kady saved me over 400 pounds a year on all my plans
19 November 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that you had such a positive experience,
Vodafone Social Media Team
Great service from the manger Sy and AJ…
Great service from the manger Sy and AJ both were so helpful to a 94 year old and helped me save money on my phone. Thank you boys
10 November 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi. We're happy to hear that our team provided such great service and helped you save money. Thank you for sharing your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was really a tremendous experience…
It was really a tremendous experience with Ash not only her service but also her behavior was so amicable.
5 November 2025
Unprompted review
Reply from Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Its was good experience specially with…
Its was good experience specially with Ash. She is very helpful.
5 November 2025
Unprompted review
Reply from Vodafone UK - Derby
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jade was fantastic and patient with our…
Jade was fantastic and patient with our requests and was very kind to us we were very happy with the service provided
2 November 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went in store to resolve some issues…
Went in store to resolve some issues signing up for broadband. Jade was extremely helpful and sorted everything out!
1 November 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi. We're happy to hear that the sign-up issues you experienced were resolved in store. We appreciate you taking the time to share your positive experience and your kind words. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
incredibly helpful, professional and friendly.
also was incredibly helpful and knowledgeable. she has great technical knowledge and resolved some issues with my number, then she got me the best deal on a contract. she was friendly a and professional and made the whole experience really smooth. i would definitely return to the store.
28 October 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi. We're happy to hear that you found our team member helpful and knowledgeable, resolving your issues and providing a great deal. We appreciate your feedback and are glad you enjoyed your experience in our store. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was an awesome experience
It was an awesome experience. The staff (Jade) was very friendly and patient enough to help me out with my enquiries and doubts. It was really a great experience.
20 October 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
My experience at the Vodaphone Derbion…
My experience at the Vodaphone Derbion store , where I upgraded my phone was remarkably positive . A young lady named Beth delivered every metric associated with customer-centric service , as she was patient, helpful , knowledgeable, friendly, efficient and supportive throughout my time with her.
A lovely person and an invaluable asset for any employer.
Big thank you to Vodaphone and especially to Beth.
Darren
18 October 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ashleigh was fantastic
Ashleigh was fantastic
Great service. Very helpful
17 October 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Exploiting the Elderly — Disgraceful Conduct by Vodafone
I recommended to my 89-year-old neighbour that she could find a cheaper phone plan. She visited the Vodafone store at Derbion and left with a more expensive contract, including an 8GB data plan she would never use or need. It's hard to see this as anything but taking advantage of a vulnerable customer.
Thankfully, I was able to accompany her back to the store and have the contract changed to a more reasonable one — but the experience was not easy.
Special mention to Jay and Ashleigh for some truly disappointing customer service. They were unfriendly, unhelpful, slow, and seemed uninterested in resolving the issue.
If you value your time — and fair treatment — I'd recommend avoiding this Vodafone store entirely.
8 October 2025
Unprompted review
Reply from Vodafone UK - Derby
Hi Oliver. It's disappointing to see your review. We completely understand how upsetting this must have been to hear. This isn't the experience we want either of you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Great service
Ashleigh was fantastic. Sorted our phone upgrades and got us a great deal.
12 October 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Jade was an excellent assistant
Jade was an excellent assistant, very polite, friendly and professional, with plenty of patience! (I had 4 contracts to sort out). Thanks very much :)
11 October 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Kady is great we had a friendly and…
Kady is great we had a friendly and smooth transaction, everything was excellent experienced. Thank you
11 October 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Beth was very helpful
Beth was very helpful, very knowledgeable of the company products, offers and contracts. She explained everything as simplified as was possible, and made the transfer from my old network to Vodafone easy.
Thanks Beth.
11 October 2025
Unprompted review
Reply from Vodafone UK - Derby
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jade has been very friendly and was a…
Jade has been very friendly and was a pleasant experience
Thanks jade
11 October 2025
Unprompted review
Reply from Vodafone UK - Derby
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
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