Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... See more
Company replied
Location
Switch location33 Silver Street, DH1 3RD Durham, GB
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Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... See more
Company replied
I came into store not long before they were due to close but they were so helpful. They answered all of my questions, showed me the products and explained everything to me clearly. They spen... See more
Company replied
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Durham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
33 Silver Street, DH1 3RD, Durham, United Kingdom
4.7
Excellent
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Went in to ask about fibre broadband…
Went in to ask about fibre broadband and had it all sorted out. The staff were polite friendly and helpful.
13 August 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into store not long before they…
I came into store not long before they were due to close but they were so helpful.
They answered all of my questions, showed me the products and explained everything to me clearly.
They spent so much time with us and we left feeling very happy
Aisha and Macauley were fantastic
12 August 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Holly,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Macauley and Keith went above and…
Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up
The new phone. Really. helpful, very easy chat to and helped us tackle our problems.
Excellent service
12 August 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Nicola,
Thanks for the lovely review and fantastic support for Macauley and Keith.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful and Patient Staff
Helpful and Patient Staff
I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for me, going forward. It was such a relief to speak to someone in person rather than over the phone, especially one who takes time and trouble to ensure you're happy with the result.
28 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Mandy,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service from Aisha
Fantastic service from Aisha
Best ever
Magnificent at her job
27 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Simon,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic staff
Fantastic staff! So helpful! Willing to go above and beyond for their customers.
25 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Lovely to talk to explained about all…
Lovely to talk to explained about all my concerns regarding the device and payment contracts in detail .. great customer service 1000 stars from me :)
10 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Maheen,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
I went into the store with a query and came out with a new phone (not yet received). Ryan was lovely and very helpful and I had been thinking of upgrading perhaps after my holiday. However, he came up with a good deal and I decided to accept. He was really friendly and knowledgeable and I can't wait to start using it from next Monday.
6 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
MISINFORMATION, HIDDEN CREDIT SCORE WHICH I DIDN’T KNOW ABOUT, POOR SERVICE
When signed a new contract was misinformed about whether my previous plan ended and eventually had to pay early cancellation fee.
I was then given the PIN code which never worked since and which I was supposed to create not the store operative which happened to be the case.
When I cancelled the new plan I was told that on my last bill I would get a refund. I called with time telling that I didn’t receive any money. I was then told that actually it’s me who had to pay and unless I paid now I would get into a credit score and then paid the amount back with interest. The most preposterous thing about this was not only that I was misinformed third time but that I was not at any point informed about the outstanding bill which I only found out by chance and was able to pay. Otherwise the amount would be increasing with time due to the interest no one ever told me about.
2 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Yurii, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been. We'd like the opportunity to look into the concerns you've raised regarding the contract information, account PIN, billing, and communication around the outstanding balance. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Durham Vodafone
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was very impressed with his professionalism. He does everything he can to make sure the customer goes home happy. It was a pleasure to visit the store today
30 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ryan was really helpful with anything I…
McAuley and Ryan was really helpful with anything I asked of him helped sort my phone and renewed my sim only contact to a cheaper deal
30 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Rachael,
Thanks for the lovely review and fantastic support for Ryan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey Liam
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff are fantastic
The staff are fantastic. I used to always go online for anything now I'm converted into going to the shop instead. The staff are very welcoming, friendly and very helpful. I definitely recommend Durham Vodafone shop
15 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great
I was served by Aisha and she made everything so simple and made me understand everything very easily as I’m not very knowledgeable when it comes to phones. Would recommend this store, the whole team was so helpful and made me feel really at ease.
9 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aisha is extremely knowledgeable and…
Aisha is extremely knowledgeable and understanding and made my whole purchasing experience effortless and rapid!
Would recommend highly!
12 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Aisha
Helpful service from Aisha. Friendly, personally feel she is a credit to the team and knows her stuff! Made a stressful situation a lot better and went above and beyond.
12 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Claire,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went in for a battery check came out…
Went in for a battery check came out with a new phone!!! and it's cheaper worth an extra star.
Hannah was great!
12 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I am very grateful to Ellie for her…
I am very grateful to Ellie for her highly professional service!🥰
30 April 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Twin Visit
I called in to the Durham branch to find out if I could upgrade my phone. Macauley was very knowledgeable and extremely efficient. He not only had my phone to sort but my sisters as well. We both arrived in force but he took it in his stride. Honestly, we tested him without realising as we gave him the wrong information about our phones on numerous occasions but it didn’t phase him. He was so relatable and personable. We walked away knowing we had the best deal for the service we wanted. Vodafone need a Macauley in every store. Sally stepped in too and was really helpful with our discounts. She too was really professional and made the entire experience a pleasure rather than a chore.
I won’t hesitate to seek out help if needed following today’s visit.
24 April 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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