Vodafone UK - Eastbourne Reviews 

240
TrustScore 5 out of 5

4.9

Unit 47 , The Arndale Centre, BN21 3NW Eastbourne, GB


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Rated 5 out of 5 stars

I visited Vodafone in Eastbourne today. I was greeted by two members of staff Harry and Emma who provided outstanding customer service and set up my new Samsung Galaxy S25 without any issues. Emma was... See more

Company replied

Rated 5 out of 5 stars

Mark at the Eastbourne shop was super helpful and made it super easy, highly recommend

Company replied

Rated 5 out of 5 stars

From the very start of my visit to Vodafone Eastbourne I was given the highest professional assistance from Harvey. He was extremely polite, helpful and patient in dealing with my questions and conce... See more

Company replied

Rated 5 out of 5 stars

Lewis at the Eastbourne store was of great help today. He showed me different ways to save money on my phone and broadband which was fantastic. Although the systems are slow he managed to get through... See more

Company replied


Company details


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  • Unit 47 , The Arndale Centre, BN21 3NW, Eastbourne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

240 reviews

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4.9

All reviews

(240)

40,419 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy peasie

Lewis was fab 👍 gave us all the options easily and helped to move our phones onto one account making everything all in one place. Looking forward to receiving my new phone 😊

15 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark was amazing and really helped us…

Mark was amazing and really helped us with our enquiry. The result of his service was to change our broadband from sky.

11 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hi. We're happy to hear that the enquiry was handled so well and that the broadband change was successful. We appreciate you taking the time to leave this positive feedback. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Mark is amazing

We came in today to change to a pay monthly sim. There were a few technical difficulties but mark was amazing at helping us get set up. Thank you

7 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was very helpful and professional…

Lewis was very helpful and professional and knowledgeable. He explained everything in detail that I could understand.

5 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Very helpful
Lewis was very professional

5 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis @ Vodafone

Lewis was extremely helpful and explained in detail in laymans language the contract we were taking out.🙂

5 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good staff trustfull kindly

5 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Go to Lewis as soon as you walk through the door

Lewis was the mac daddy sorted us right out

4 November 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Celeb and Samuel were excellent.

Celeb and Samuel were excellent.
They were very friendly, knowledgeable
and helpful.

It was a great pleasure to visit the
Eastbourne ( Beacon Centre ) store.

29 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hi. We're happy to hear that you had a great experience at our Eastbourne store. We appreciate your positive feedback regarding the team members' friendliness, knowledge, and helpfulness. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Genevieve was calm and determined to sort out and resolve my issues- lovely women and very professional.

14 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service…

Lewis was Polite knowledgeable and explained everything in detail a credit to your company

2 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hey Matt,

Thanks for the lovely review and fantastic support for Lewis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very kind and comfortable with every…

Very kind and comfortable with every fast service, understanding person and really trustworthy.

4 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hey Hussain,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

She just amazing

She just amazing, she done everything exactly what I wanted. And very fast .

4 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hey Maruf,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful with advice and lewis is…

Very helpful with advice and lewis is friendly to deal with getting best deals available

4 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hey Brian,

Thanks for the lovely review and fantastic support for Lewis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was really helpful and offered…

Lewis was really helpful and offered great advice while we were upgrading our phones. It was all explained well and straightforward.

4 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hey Amanda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very impressed

Lewis was very informative and friendly. Fantastic job.

3 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

Hey Dougie,

Thanks for the lovely review and fantastic support for Lewis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Lewis

Great service from Lewis, helpful and answered all my questions.

3 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 4 out of 5 stars

Vodaphone

Lewis was very good, explaining it all to us.

2 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service.thank you Lewis

2 October 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly helpful man named Lewis…

Very friendly helpful man named Lewis helped us today, made everything very easy and explained everything very well.

11 September 2025
Unprompted review
Vodafone UK - Eastbourne logo

Reply from Vodafone UK - Eastbourne

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

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