Amir helped us select an eSIM for our vacation to Edinburgh! He was super helpful and the process was very simple. Highly recommend!
Company replied
Location
Switch location117 Princes Street, EH2 3AA EDINBURGH, GB
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See what reviewers are saying
I was helped today by Callum Smith who was absolutely brilliant. I wasn't in a position to sign up today but Callum gave me all the information I needed and a whole lot more. Callum either knew the... See more
Company replied
While going in for a few new contracts (multiple visits) the account seemed to have issues activating the devices. The lines weren't flawless connecting but the workers were kind, friendly and got the... See more
Company replied
Had a problem with my new phone and went into the shop to see what my options were. The shop was super busy but I was seen almost immediately and was listened to and helped by several amazing staff, e... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Edinburgh Princes St
Written by the company
Contact info
117 Princes Street, EH2 3AA, EDINBURGH, United Kingdom
4.2
Great
86 reviews
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Easy and simple for eSIM
Amir helped us select an eSIM for our vacation to Edinburgh! He was super helpful and the process was very simple. Highly recommend!
13 April 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Natasha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amman was a most helpful and patient…
Amman was a most helpful and patient assistant
28 March 2026
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Kenneth,
Thanks for the lovely review and fantastic support for Amman.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shaun and Adam gave me a warm welcome.
Shaun gave me a warm welcome.
Adam gave me an excellent customer service to help me set up my system dep my new business. He was patience and kind.
26 November 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Esther,
Thanks for the lovely review and fantastic support for Shaun.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience in Vodafone
Great experience in Vodafone, Princes St Edinburgh. Amir was brilliant - extremely helpful and professional
6 November 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Account issues
I am on pay as you go plus unlimited data plan, I contacted support so many times and they told me they removed the age restrictions from my account but the age restricted settings still shows on my account, I already provided you with my DD master card that should be enough to prove I’m adult or do I need to pop into store with my ID card ?
2 November 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi. It's disappointing to hear the age restrictions persist despite our support team's efforts. We know it's frustrating. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Helpful and friendly
Was assisted by Duncan at the Princess Street branch who was very helpful and informative about the upgrade that would best suit me. He made the process easy and with a friendly manner. a credit to your business.
29 September 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great sevice
Brilliant sevice and helpful advice given by Younis in this store. He went the extra mile to tell me how best to sort the issue. Thank you!
14 June 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi. Thank you for leaving us a review with the excellent service while in the Vodafone.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service by amazing…
Absolutely fantastic service by amazing team. I had to get a new device and an upgrade. I was served by Muaaz. He helped with my issue efficiently and helped my replace my old device and to get a better deal. He was patient, friendly and so helpful. Highly recommend this store.
18 May 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi, we are pleased to hear about your fantastic experience. It's great to hear Muazz was helpful and delivered an excellent service. Thank you for your 5 star feedback and your continued loyalty. We hope you enjoy your new device.
Thanks,
Vodafone Social Media Team
Excellent knowledge
Excellent knowledge, extremely professional and efficient with my time.
Helped set up eSIM on international phone.
Thank you for your help Amir.
2 June 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Julius,
Thanks for the lovely review and fantastic support for Amir.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Once again excellent support and…
Once again excellent support and guidance from Said and the team. Despite recent issues staff and specialist care team assisted so much to resolve the issues… this is why i remain with vodafone for the lengthy time I have been with them! One visit again to the store today just to check everything is fine…assistance and customer service goes a long way! Thanks to Said, the store team and specialist care team, greatly appreciated!
21 May 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Kevin,
Thanks for the lovely review and fantastic support for Said and the team. It's always great to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awful experience trying to move provider from BT to Vodafone without Internet now for a month!!
An elderly friend of mine has had terrible problems getting her NT broadband moved to Vodafone. New build. Exchange in Leith. Postcode states Openreach FTTP enabled yet 1 month in she has had no broadband to her flat. 3 visits from Openreach . Engineer arrives , no idea why . Can't solve the issue?? Keep saying she has 2 addresses. She lives in a flat with one address ( in a secure building) visitors have to go in via concierge ( different address obviously but same postcode) and still no one can connect her up!!! She was on BT wanting to move to vodafone as cheaper better deal . Router arrived!! What is going on .
21 May 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Julia,
I am sorry to hear that you have been experiencing issues with your broadband installation. I appreciate how frustrating this can be.
It's disappointing to know that the issue is still unresolved after multiple engineer visits, and mix-up of the address. To get this resolved, please reach out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Awful Provider, Terrible Signal, Non-Existent 4G/5G
I had been with o2 for 15 years and made the switch to Vodafone due to their attractive and low cost tariffs, got the iPhone 16 and was told my service would go live the next day from the branch in Edinburgh on Princes Street. I had a phone to trade in and they said it would need to be handed in within the next 2 weeks to receive the discount from the phone trade in.
My o2 line was cancelled and was supposed to start immediately with Vodafone but the signal just kept saying no service so went back to the shop and they then decided to tell me I wouldn’t be able to use my new contract handset because they needed the trade in phone to complete my order, they said from receiving the phone they then had to send it down to HQ and that could take up to 2 weeks, it actually took 3 weeks. During this time they gave me a temporary number which was extremely unacceptable and I had to pay for it myself, they said it would be reimbursed once my contract was up and running but typically they have yet to pay it, I am guessing I will have to go into the store and request it even though it’s on their notes that it will be reimbursed.
I have had nothing but shockingly poor signal in Edinburgh, I work all over the city in various locations and rarely get anymore than 1 bar for service, never had 5G and the 4G that you get is diabolical, takes forever to load pages or maps it’s very unreliable, it doesn’t actually matter where I go I have never had a full signal with Vodafone, they did the signal checker for me in store at my work locations and several areas where shown as 5G areas but again never had 5G in these areas. Worst phone carrier I have ever used, I can’t believe I have almost 2 full years with these cowboys before I can change to my old provider.
3 February 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hello Darren,
Thanks for taking time to provide feedback on your experience.
It's disappointing to hear about the challenges which you've experienced since first moving your service across to us, as it's our aim to make things as straight-forward for our customers as possible.
We appreciate the importance of having a reliable connection, and so we can certainly take a look into the issues which you're having with the network.
If you'd like to discuss this with us in more detail, please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I came to Store for help and advice on…
I came to Store for help and advice on Contract said was the person who served me on both my visits he is vetu polite patient and cheerful he helped me save money and get best plan i would rekomend this Store and to ask for said
4 March 2025
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Artur,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My name is Fania
My name is Fania. Today about 2 pm I was at the Vodafone shop that is on Prince Street, I was attended by a boy who was unprofessional, rude, and unpolite looked like he had a personal problem or maybe he had not had sex for a long but the point is that I lost my time because at the end he didn't solve my phone problem. Please be careful when hiring a person like this boy.
26 February 2025
Unprompted review
Edinburgh excellent service
Muaaz, Vilius and James so helpful in getting my upgrade sorted.
Professional, pragmatic and also efficient. It’s why I continue to stay with Vodafone.
Thanks guys!
13 December 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Janine,
What super feedback for Muaaz, Vilius and James! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hi can I am ask You Mr Supervisor wath…
Hi can I am ask You Mr Supervisor wath is our Name?
31 October 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Mihaly,
It's disappointing to hear that you're unhappy with our services provided, it's absolutely not the kind of experience we want any of our customers to have. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My question was resolved with the great…
My question was resolved with the great help of the Store manager James and in a highly professional manner. James was very attentive to the details and offered the best solution. I had a great experience and would most likely recommend Vodafone to other people.
21 September 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Svitlana,
It's great to hear about your recent experience and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tamara was extremely helpful when I…
Tamara was extremely helpful when I visited the Vodafone location on Prince's street. I was very anxious. She was very patient with me and helped to lessen my anxiety. She was welcoming and her customer service was incredible. I will be back because of her.
23 September 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi. Thank you for your review for Tamara. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James is professional
James was fast, professional, providing exactly what we needed.
23 September 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hi Duduc. Thank you for your review for James. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
21 September 2024
Unprompted review
Reply from Vodafone UK - Edinburgh Princes St
Hey Kunal,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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