I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with... See more
Company replied
130 High Street, Eltham, SE9 1BJ London, GB
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I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with... See more
Company replied
I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.
Company replied
I had such an amazing experience in store today and last Tuesday when I visited the Eltham branch to get an upgrade. I had been putting off getting an upgrade as I find the process really stressful -... See more
Company replied
Vodafone UK's Eltham branch has some friendly and helpful staff, like Mike and Montana. They assist well with data transfers and explaining broadband options, ensuring I felt informed rather than conf... See more
Company replied
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130 High Street, Eltham, SE9 1BJ, London, United Kingdom
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James was a real gem today he helped me find a great deal and even helped set up the new phone.
A great service i would see James again

Reply from Vodafone UK - Eltham
Visited the store today to collect a phone and was greeted by Demi. She was super helpful and provided me with some extra info and a laugh! 10/10 - would recommend her service.

Reply from Vodafone UK - Eltham
Todd was great in Eltham he set up a new device for me as the battery on mine had degraded over the years, got a great deal with trade in.

Reply from Vodafone UK - Eltham
I had a really good experiance in this store with Todd today, my phone had locked me out so he set me up with a new device and gave me lits of goos advice with other savings.

Reply from Vodafone UK - Eltham
I would like to mention Vodafone, Eltham store. Demi, the Assistant Manager, who was absolutely amazing. Nothing was ever too much trouble for her, and she went above and beyond to help me with everything I needed.
We actually visited the store twice, and on both occasions Demi was incredibly helpful, friendly and professional. Her customer service was outstanding, and she made us feel genuinely valued.
A huge thank you to Demi for all her help — she is a real credit to the store!

Reply from Vodafone UK - Eltham
James had Fantastic service, well explained and nothing was complicated.
10/10 person!
Thank you

Reply from Vodafone UK - Eltham
Mike store manager was amazing in helping resolve my phone issues and he also helped when I lost my phone! If need to any help, Mike’s your guy 😊

Reply from Vodafone UK - Eltham
Went to the Eltham branch today to upgrade my phone and received the best service ever From Michael who helped me get my new phone and new sim plan. Thank you Mike

Reply from Vodafone UK - Eltham
Demi was so helpfully and kind and great at explaining the contract. Overall very kind staff
Thank you so much

Reply from Vodafone UK - Eltham
Excellent service from James at the Eltham store.
Very friendly and very helpful.
Highly recommended.
Many thanks

Reply from Vodafone UK - Eltham
Demi made the process of switching from a different provider to Vodafone very easy. Gave me multiple options so I was informed. Good service and happy to continue with Vodafone in future

Reply from Vodafone UK - Eltham
I visited your Eltham store to upgrade my iPhone 15 and was helped by James. James offered great product knowledge as well as a kind and friendly rapport, especially in this heat! Please make sure James is recognised - he’s a great employee!

Reply from Vodafone UK - Eltham
I came into the store to have dsya transferred to my new phone and Mike was superb. Very happy with the excellent service I received. My new phone works perfectly.

Reply from Vodafone UK - Eltham
I had such an amazing experience in store today and last Tuesday when I visited the Eltham branch to get an upgrade. I had been putting off getting an upgrade as I find the process really stressful - I’m not tech minded.. however I need not have worried as Demi totally put me at my ease and talked through all my different options. She helped me navigate my new phone and showed me different tips/suggestions to make life easier. She was a complete angel 😊

Reply from Vodafone UK - Eltham
Fabulously helpful experience with Demi! I went in with a load of questions and no idea and came out everything sorted. Fantastic service.

Reply from Vodafone UK - Eltham
James was very helpful on all my questions and helping me sorting my sim issues. Eltham branch

Reply from Vodafone UK - Eltham
Just left Vodafone Eltham and just upgraded my wife’s phone. James was totally amazing great service and made to fell so welcome and at ease. James is a credit to your team and you should be proud to have such a pleasant member of your team.

Reply from Vodafone UK - Eltham

Reply from Vodafone UK - Eltham
6 years I have been seeing Mike and he just upgraded 5 of my lines, always a pleasure to be served by him. Thank you Mike for sorting everything for me in a very simple and clear way.

Reply from Vodafone UK - Eltham
Was served my Michael and James, really helpful customer service explained everything thoroughly, 10/10 service would definitely recommend

Reply from Vodafone UK - Eltham
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