Vodafone UK - Exeter Reviews 

583
TrustScore 5 out of 5

5.0

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

I was see by a really lovely young man called Scott at the High Street branch of Vodafone. I cannot express my gratitude for all the help and advice given to me. He was so professional and knowle... See more

Company replied

Rated 5 out of 5 stars

Alex, retail assistant at the Exeter Vodafone shop was super helpful, explained everything clearly and made every effort to find us the best deal (which worked out better than I thought). Superb servi... See more

Company replied

Rated 5 out of 5 stars

Josh was absolutely fantastic today! He was friendly, professional, and made the whole experience genuinely enjoyable. He took the time to explain everything clearly, was patient, and made me feel com... See more

Company replied

Rated 5 out of 5 stars

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more

Company replied


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  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

583 reviews

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5.0

All reviews

(583)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service from Dan who…

Amazing customer service from Dan who really helped advising us.

5 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Charlie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer care

Great customer care, Dan saw the whole process through with us.
Exeter branch.

5 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Having problem with phone service was excellent from hayleyThank you Hayley help me sort of some…

Thank you Hayley help me sort of some problems on my phone.

5 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Mike,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley fantastic!!

Hayley fantastic!!! Very friendly

5 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was great helping me get a new…

Jordan was great helping me get a new phone and setting it up for me! Thank you!

4 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Greta,
Thanks for the lovely review and fantastic support for Jordan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was Very helpful and charming

3 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Hilarie,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely employee Jordan provided…

Lovely employee Jordan provided wonderful service today. Helped me out with my mobile broadband! Thank you!

1 May 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Poppy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent explanation

Excellent explanation, offers and discussion by Taj.

30 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Gustav,
Thanks for the lovely review and fantastic support for Taj.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Molly was so helpful

Molly was so helpful! Definitely needs a pay rise!

27 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Big problem trying to cancel my broadband!

I had a problem with being pushed from one V shop back to someone on the end of a phone in a call centre ,I just wanted to cancel my contract…. 3 weeks later I met a real STAR in the Exeter shop called Hayley, who made everything simple and smooth running…. Thank you so much Hayley you are truly a star!

21 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey FranD,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj was so lovely and helpful whilst…

Taj was so lovely and helpful whilst upgrading my phone!

19 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Beth,
Thanks for the lovely review and fantastic support for Taj.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Molly was very helpful

Molly was very helpful, knowledgeable and patient with me!

16 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Gillian,

Thanks for the lovely review and fantastic support for Molly.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super service

Taj was really helpful, polite and efficient and friendly. A credit to Vodafone.

14 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Matthew,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly -hopefully problem…

Helpful and friendly -hopefully problem fixed too 😁

14 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Emely,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj was helpful in setting up my…

Taj was helpful in setting up my account and resolving issues experienced with other providers.

13 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi. Thank you for your review for Taj. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service by Taj

Amazing service by Taj, will definitely be visiting the store again

10 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Grace,

Thanks for the lovely review and fantastic support for Taj.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was extremely helpful in sorting…

Dan was extremely helpful in sorting out my mobile upgrade and switching my home broadband

10 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey James,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful advice and pleasant service…

Helpful advice and pleasant service from Molly

10 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Jacqs,

Thanks for the lovely review and fantastic support for Molly.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Molly was excellent

Molly was excellent! Thank you💕

9 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Helen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was very nice and helpful

Hayley was very nice and helpful

6 April 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Sammy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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