Vodafone UK - Farnham Reviews 

173
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


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Rated 5 out of 5 stars

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found s... See more

Company replied

Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

Company replied

Rated 5 out of 5 stars

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who we... See more

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Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

41,964 reviews in the last 12 months

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Rated 5 out of 5 stars

5 star experience

I came in with a broken phone with hope for an opportunity to upgrade early. Ryan was more than helpful. He explained my different options thoroughly with a smile on his face and was very patient with me! Him and his colleagues were friendly and very attentive. I am very grateful for your all help, thank you!

8 July 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Demelza,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional service

Professional service. Great customer service

8 July 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Darren,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Darren in Farnham store

Darren in Farnham store today was very helpful and friendly. He assisted with a phone upgrade today and ensured that I had the best deal.

4 July 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Katiie,

Thanks for the lovely review and fantastic support for Darren.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Even though I was only looking to get some deal options as I am not a Vodafone customer at the moment, they couldn’t have been more helpful. It was nice to talk to sales people that weren’t just above school age who understood my needs and didn’t try and force me to buy something. I will definitely go back when I am finished with my current network

24 June 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Sam,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki gave great service

Nikki gave great service

17 June 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Susan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Farnham has strong internet for new phone data transfer

Franchise shop in Worthing didn’t have strong enough broadband to support data transfer to new phone. Wasted 2 hours of my tone. Luckily they recommended going to Farnham where I was able to walk out with a functional new phone with tow phone lines working

11 June 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Claire,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was so helpful thank you!

20 May 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Julia,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful

13 May 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki in Farnham branch was extremely…

Nikki in Farnham branch was extremely helpful

26 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Zoe,

Thanks for the lovely review and fantastic support for Nikki in Farnham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful member of staff Paul

Very helpful member of staff Paul

Thankyou

24 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Sandra, 
Thanks for the lovely review and fantastic support for Paul.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very helpful member of the team who…

A very helpful member of the team who was very efficient and quick.

13 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Dan

Great customer service from Dan, very professional and helpful

10 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Vilmos,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New phone and set upI went into the farnham store and…

I went into the farnham store and ordered my new iphone with Nicola which was out of stock at the time, I was kept up to date by text and the phone was ready to collect. I went into the store today and Nicola served me, she set my iphone up and explained everything to me. She was very knowledgeable and was extremely helpful a very pleasant member of your team

8 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Gill,

Thanks for the lovely review and fantastic support for Nicola.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got a really good offer for a new…

Got a really good offer for a new iphone 16. Nicola was very nice and helpful.

7 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Mrs. Chereji,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Customer Service

Visited on Wednesday 2nd of April having just taken delivery of a new iPhone 15 and requiring help in transferring data and contacts from an Android phone to an Apple system.
I was served by Darren and thank goodness l went to see an expert as l could not have managed to do it myself. Suffice to say he was extremely patient ,
informative and a total professional in all that he did. Without his help l would have been totally lost and yes there was a £25 charge to pay as required by Vodafone but it was well worth every penny
So many thanks to Darren for his excellent service as he is an excellent asset to Vodafone.

2 April 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today in Farnham store

18 March 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thanks for the great feedback Gorgenia, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Above and beyond service.

Nicola went above and beyond for us. I had been in earlier in the week with a dilemma which she said she’d look into and emailed me straight back. Can’t thank her enough. Great service!

11 March 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi there,

This is lovely feedback for Nicola. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service

Excellent service

1 March 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Thank you!

22 February 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Cristy,

Thanks for letting us know what an amazing job our Staff Team did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki and Paul were great advisors in…

Nikki and Paul were great advisors in store.
Great service moving my broadband across from 02.

3 February 2025
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Hanna,

Thanks for your great review of Nikki and Paul! It's what we love to see 🙂 If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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