Vodafone UK - Farnham Reviews 

173
TrustScore 5 out of 5

4.9

32 The Borough, GU9 7NJ Farnham, GB


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Rated 5 out of 5 stars

Visited Farnham Vodafone a number of times over the last 10 years. Seen various different staff members and every one has been helpful, friendly and knowledgeable. They have explained things, found s... See more

Company replied

Rated 5 out of 5 stars

Visit to vodafone There are no words to express my appreciation of Nicky at Farnham Vodafone. She completely calmed me down after a very stressful time in Italy and sorted all my problems out within... See more

Company replied

Rated 5 out of 5 stars

This was the most awesome experience EVER. Darren at the Farnham branch spent ages helping me get my e-sim sorted for me, he was thoroughly helpful, patient and friendly throughout the 30-40 or so min... See more

Company replied

Rated 5 out of 5 stars

Nikki, who served us was excellent. She made every effort to ensure our needs were met and she was mindful of getting the best deal. She answered all our queries whilst updating other customers who we... See more

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Company details


Contact info

  • 32 The Borough, GU9 7NJ, Farnham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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4.9

All reviews

(173)

41,878 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience again with Nikki and Luca at the Farnham store, will be coming back.

Excellent experience with Nikki and Luca

20 January 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Martin,

Thank you for your review. It's great to see the support for our Farnham store.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki and Luca were extremely helpful!!

20 January 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey,

Thank you for the 5 star review and your support for our agents.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy Customer

Lovely sales assistant who put my best interests first. Good deal, quick and efficient service. Happy customer.

3 January 2024
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Becky,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service

Adam did a tech transfer and it was quick and efficient

28 December 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Inger,

Thanks for letting us know what an amazing job Adam did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone purchaae

Very happy with the service luca was great could not have asked for better

23 December 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki.

Nikki.. Very helpful sorting out contract

21 December 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

V helpful and clear

22 December 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Ali. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful & very efficient.

25 November 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Jacqui,

Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I always find Farnham Vodafone…

I always find Farnham Vodafone extremely helpful and a pleasure to deal with. The lady, Nikki, who served me was an absolute sweetheart xxx

29 November 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Gina,

Thanks for taking the time to review and share this feedback for Nikki.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for amazing customer service

26 November 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Olga,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Customer Services-…

Excellent Customer Services- Efficiency, knowledgable, Commitment, Integrity.

Many many thanks Luca.

Dr Olga Bichara

3 November 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Olga,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service!

Really great service from Adam during my visit into Vodafone today! He was very thorough and explained in-depth the variety of contracts they had and all the nitty gritty details which I’m clueless about haha. Couldn’t recommend them more :)

2 November 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey George,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful young man in the Farnham…

Very helpful young man in the Farnham store

17 October 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Ian,

Thanks for sharing. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Luca and Adam were really helpful

Luca and Adam were really helpful, they sorted me out with a new phone

16 October 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Robert,

This is a great review for Luca and Adam. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Friendly advice

Friendly advice. knowledgable and helpfull

7 October 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Herman,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nikki was incredibly friendly and…

Nikki was incredibly friendly and informative in helping me upgrade. A very personable experience as opposed to doing it online!

22 September 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Chloe,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helped me look for the best deal!

18 September 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Sophie,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had big problem with with cancelling…

Had big problem with with cancelling SIM card and had phoned customer service twice before . And on both occasions it was not dealt with and I was still charged. But today Nikki the manager was really helpful and stayed after hours to get this dealt with . So pleased with having a Nikki to sort out my problem big thank you to this lady 👏👏👏👏

2 September 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hi Rosalene,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Informative and particularly warm and helpful

Very helpful, warm and give clear information about products, prices etc. i like being abke to walk into my local vodafone shop when I have any problem with my phone ( often operator error). They are always helpful and quick to resolve any issue.

18 August 2023
Unprompted review
Vodafone UK - Farnham logo

Reply from Vodafone UK - Farnham

Hey Katrina,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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