Vodafone UK - Felixstowe Reviews 

106
TrustScore 5 out of 5

4.9

70 Hamilton Rd, IP11 7AF Felixstowe, GB


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Rated 5 out of 5 stars

Always a good service from the Felixstowe branch. Always helpful and always have the time you need when changing you’re phone and contract.

Company replied

Rated 5 out of 5 stars

What a pleasant visit to the Vodafone shop in felixstow 😊 Michael and Cole were so efficient in helping me choose a deal that was best for my usage and my pocket😊 They went out of their way in t... See more

Company replied

Rated 5 out of 5 stars

I was looking for a competitive deal for my phone and broadband. I initially spoke to Charlie who gave me clear information on the best package available. I went back the following day where Michael s... See more

Company replied

Rated 5 out of 5 stars

I am very lucky to have a Vodafone shop in Felixstowe- it’s so easy going in and ask the 2 guys there - I don't know the manager name but him and Cole always look after me. They have been working in... See more

Company replied


Company details


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  • 70 Hamilton Rd, IP11 7AF, Felixstowe, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

106 reviews

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4.9

All reviews

(106)

39,514 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Michael who helped…

Great service from Michael who helped fix my samsung phone

30 July 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Brian,

Thanks for the lovely review and fantastic support for Michael. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Lady I spoke to was very helpful…

The Lady I spoke to was very helpful and knowledgeable. Thank you

29 July 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Adrian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always a good service from the…

Always a good service from the Felixstowe branch. Always helpful and always have the time you need when changing you’re phone and contract.

13 July 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Paul,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

FANTASTIC,

FANTASTIC,, Jack was incredible all good .

26 June 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had horrendous problem with my phone…

Had horrendous problem with my phone and the team in the store were really helpful and sorted my problems swiftly.

23 June 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey John,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service received from Jack &…

Great service received from Jack & Michael many thanks

15 June 2026
Unprompted review
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Reply from Vodafone UK - Felixstowe

Hey Carol,

Thanks for the lovely review and fantastic support for Jack & Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and left with a new…

Great service and left with a new contract

14 May 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The team was very helpful and polite…

The team was very helpful and polite and I'd like to say thank you

7 May 2026
Unprompted review
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Reply from Vodafone UK - Felixstowe

Hey Glennis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff, helped me out with my issue.

29 April 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Stella,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very lucky to have a Vodafone shop…

I am very lucky to have a Vodafone shop in Felixstowe- it’s so easy going in and ask the 2 guys there - I don't know the manager name but him and Cole always look after me. They have been working in the shop for several years and it is reassuring every time I go there they are polite and very helpful. Yesterday I was asking for a new contract and Cole was again very helpful and welcoming and an hour later I came with a better deal.
Much better going into the shop than hanging on the end of a phone. Thank you.

7 April 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Christine,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful in the shop

Very helpful in the shop! Much better than doing it online or over the phone

27 March 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael at Felixstowe store was…

Michael at Felixstowe store was extremely helpful and very knowledgeable
Came in to get my daughter’s SIM card sorted out. it was no hassle and he got it completed within a few minutes. He also took the time to make sure that I was on the best Plan and the best deal for my phone which was very much appreciated.

17 March 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey there,

Thanks for the lovely review and fantastic support for Michael.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service!

Excellent services always. By Michael.

13 March 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Myrtle,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service always

Michael at Vodafone in Felixstowe is always brilliant at helping sort my phone answer any queries and is a credit to your company.

23 February 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Priscilla,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was respectful and extremely…

Jack was respectful and extremely helpful.
He helped me to set up my new phone too.
He listened closely to what my needs were before giving me options.
Overall, I was very happy with my experience.
Thank you Jack!

13 February 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey there,

Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service carried out in a very…

Excellent service carried out in a very friendly manor for which many thanks and well done. This is why I stay with Vodaphone.

12 February 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Lesley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Cole

Great service from Cole, managed to save me money on my SIM card from EE

31 January 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Josh,

Thanks for the lovely review and fantastic support for Cole.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So friendly and knowledgeable!

So friendly and knowledgeable!

20 January 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Penelope,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone Device upgrade

Phone Device upgrade. Very helpful explained and found a new device and a new contract to save me money. Excellent service.

13 January 2026
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Roger,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This is an extremely helpful shop and…

This is an extremely helpful shop and the staff went over and above to help us out for our trip to America.

29 December 2025
Unprompted review
Vodafone UK - Felixstowe logo

Reply from Vodafone UK - Felixstowe

Hey Linda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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