The one main factor that made the visit great was Jim (James). He was friendly, helpful, patient and explained everything to me (an oldie!) so that it could be understood. The whole deal was sorted... See more
Company replied
Location
Switch location9 Alexandra Gardens, CT20 1SS Folkestone, GB
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See what reviewers are saying
Went in the Folkestone shop to upgrade my phone and my partners. Was served by Bradley who was amazing, sat us down and spent lots of time with us to make sure we got the best deal possible inclu... See more
Company replied
I've just spent a few minutes with Jamie at Vodafone Folkestone, changing my phone, broadband and house phone, from Talktalk, I was very pleased with how smoothly the whole process went, including an... See more
Company replied
Joshua from the Folkestone branch was very helpful on multiple occasions with my phone. He was friendly and went out of his way to ensure my experience was good.
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Folkestone
Written by the company
Contact info
9 Alexandra Gardens, CT20 1SS, Folkestone, United Kingdom
4.9
Excellent
285 reviews
Asks customers to review
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Fantastic customer service
Andy's knowledge and customer service was the best I've ever received. Such a professional and a fantastic ambassador for Vodafone.
10 August 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi John,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone - Online Horrendous service - Folkestone Store Amazing
I am having the worst time ever with this company as they have blocked my account and restricted access, not to mention the bad signal. Thankfully the manager at the Folkestone branch has taken control and my issues are being looked into. 13 years I have been with vodafone and I am humiliated and disgusted with the treatment. Thankfully the real humans in the shop and especially the manager Neil have taken control of this now and I should have some answers.
I went in 3 times in 4 days and everytime was treated with excellent service and respect after spending hours on the phone getting no where myself.
23 July 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Hayley,
I'm sorry to hear that you have been struggling to get help with the issues you've been having. Thanks for letting us know what an amazing job Neil did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Andy explained everything and it was…
Andy explained everything and it was all straight forward.
A great service thank you.
6 August 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Stacey,
This is a great review for Andy. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Andy is great he saved me so much thank…
Andy is great he saved me so much thank you
6 August 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Keith,
Thanks for taking your time to share this experience in store with Andy. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Worst company I've ever experienced
Worst company I've ever experienced. Corporate theives and liars.
Due to their incompentence, wrongly charged one-off fee for house move of broadband which I've been disputing since May!!
Thank goodness for shop staff in Folkestone, who have been amazing and very sympathetic. I've practically moved in there! However, despite the manager's endless promises, they have absolutely NO influence when it comes to matters of bills etc. So I've spent literally HOURS on the phone to more incompetent vodafone staff - line dropped on several ocassions, put on hold for what seemd like hours and endless contradictory communications.
It's a great model - they charm and seduce you into long contracts, then once they have you, they treat you like dirt. And woe betide if you ever have to challenge them on a wrong charge on your bill.
Utter disgrace. Sadly, they have so much power over us because of our reliance on broadband and mobiles, they clearly couldn't care less about delivering good customer service.
17 July 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hello Kim,
It's disappointing to hear about your negative experience following a home move, and the subsequent issues which have followed. We appreciate you taking the time to provide feedback so that we can make improvements moving forward. This isn't the experience we want for our customers, and we'd love to look into this for you.
Please reach out to our Social Media Team, either through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone to discuss this in more detail.
Thanks, Vodafone Social Media Team
Andy was fantastic!
Andy was fantastic! I had a bunch of queries I needed sorting, and he solved them all plus dropped my contract cost. Definitely recommend the Folkestone store if you’re looking for solid tech advice and contract help!
15 July 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Sox & Sunny Films,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Andy has helped resolve your queries and got you a great deal.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Having bought a new phone there was a…
Having bought a new phone there was a hitch with transferring my What’s app. Kal at the Folkestone (Kent) branch was amazingly clever and patient both to my daughter firstly and then a follow up with me. He should be complimented on his ability and extremely helpful manner. Thank you!
7 July 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Christine,
Thanks for letting us know what an amazing job Kal did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing experience at the Folkestone …
Amazing experience at the Folkestone store after having a terrible weeks experience with Vodafone online !! Neil and his staff sorted out my exchange for the faulty phone I had been supplied online ! Nothing was too much trouble . Great service really pleased now . Moral of the story Never buy online go and see a real person ! I only wish I had done this last week it would have saved me wasting nearly 3 hours of my life to the unprofessional people at customer service at Vodafone online !!
25 June 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi, Helen,
Thank you for taking the time to review and share your feedback on your positive store experience, we appreciate it! We also value the feedback you've provided on your online experience, as we're always looking to improve.
If you ever need help, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Amazing!
The customer service representative, Andy, was amazing. He was patient, calm, very knowledgable, and so understanding of our needs.
15 June 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Mark,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great staff
The person, Andy, I saw I have seen before and he is very helpful and explained my choices for a new phone while being aware I didn't want to increase my budget to much. They were also having problems with there tech which made everything harder.
15 June 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Janet,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Amazing service
Amazing service! Would definitely return to Georgia - she’s an asset to the company
27 May 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Victoria,
We love to hear it! Thank you for your positive feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Easy purchase of broadband
Kal, the advisor was polite and knowledgeable about the products I was interested and bought today.
Will be considering changing mobile contract over to Vodafone when my current contract finishes.
26 May 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Danielle,
Thanks for taking the time to share this great feedback! If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Hannah was very helpful and…
Hannah was very helpful and knowledgeable today was very pleased with customer service
25 May 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Julie. Thank you for your review for Hannah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andy always has excellent customer…
Andy always has excellent customer services and communication.
He is always on hand to make sure I received the best help and offers available.
20 May 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Letitia,
Thanks for the great feedback for Andy, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Folkestone
Hi Carol. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
We were attended by Andy who was exceptional in helping us with all our enquires. We needed a new IPad as well as having questions about the Vodafone broadband we were having installed the following week. He explained everything we needed to know putting our minds at ease.
16 May 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi there,
Thank you for taking the time to review and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Recent price hike and still your 4G…
Recent price hike and still your 4G service is still very poor and no chance of 5G anytime soon.. time you provided the service you are being paid to supply!
26 April 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hey Keith, you can check to see if there are any network outages that might be affecting your signal here: https://vodafone.uk/330ItxS If everything looks good we can investigate to see if you're not getting the signal strength that you should. Please contact our social media team on Facebook: vodafone.uk/3lCYUxW, Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we can look into it for you. Thanks, Tom Vodafone Social Media Team.
Hannah at folkestone branch was…
Hannah at folkestone branch was absolutely amazing and extremely helpful 😊🙂🙃
23 April 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Dee,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Hannah was so helpful and answered all…
Hannah was so helpful and answered all of our questions. We renewed all of our contracts and upgraded, really pleased with the price and customer service, everything was explained clearly and went away very happy
20 April 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Lisa,
Thanks for taking the time to leave a review and feedback for Hannah, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great customer service
Everything was smooth and easy, no long wait to be seen, the staff member who dealt with us was a real friendly guy but very professional in all he did. He made us feel relaxed nothing was done for a sakes pitch it was all about us, he listened to what we required and acted accordingly a real breath of fresh air, if you get Andy at the Folkestone branch consider yourselves lucky. Thank you Andy
8 April 2024
Unprompted review
Reply from Vodafone UK - Folkestone
Hi Martin,
It's great to hear about your recent experience and feedback for the team. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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