Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more
Company replied
Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW London, GB
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Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo... See more
Company replied
Sailen the store manager was spectacular. He had great patience so bubbly and lovely. The store is also emptier than Kensington and not too far so would definitely recommend! Amazing customer service.... See more
Company replied
I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I ho... See more
Company replied
My phone was out of storage, just popped in for help, here this amazing sale assistant Ainsley who spent a good 20mn trying his level best looking how to free some space on my phone.his energy was o... See more
Company replied
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Unit 10 Fulham Road,Fulham Broadway Retail Centre, SW6 1BW, London, United Kingdom
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Great service from Sailen, having an holistic approach to maximise our plans for the whole family !

Reply from Vodafone UK - Fulham Broadway
Very helpful and easy process to buy a new phone and get reductions!

Reply from Vodafone UK - Fulham Broadway
Sailen the store manager was spectacular. He had great patience so bubbly and lovely. The store is also emptier than Kensington and not too far so would definitely recommend! Amazing customer service.

Reply from Vodafone UK - Fulham Broadway
Got the latest phone but had to exchange the 17e which I didn’t want anymore and the staff was absolutely lovely. Had so much patience and were so kind. Way emptier than Kensington and so sweet! Defo recommend

Reply from Vodafone UK - Fulham Broadway
Sailen is amazing! Finds you the best deals ☺️
Saved me a lot of money

Reply from Vodafone UK - Fulham Broadway
I was trying to transfer my phone number to a new provider and the process was definitely challenging but Arif was extremely helpful, he did all the heavy lifting, fantastic customer service. I honestly could not have done it myself, the process isn’t perfect and Arif navigated it so well.
Cannot thank him enough so wanted him to get his recognition noted.

Reply from Vodafone UK - Fulham Broadway
Great customer service. Always helpful all round

Reply from Vodafone UK - Fulham Broadway
Amazing service. Sailen was helpful as always. Great customer service all round

Reply from Vodafone UK - Fulham Broadway
Great service from sailen who has helped sort out my account for me.

Reply from Vodafone UK - Fulham Broadway
Went to Hammersmith branch they messed up everything. Arif spent sometime and helped to resolve ALL issues. Very good smart and professional.

Reply from Vodafone UK - Fulham Broadway
Sailen, was very helpful, patient and kind getting everything ready for my new phone and transferred my phone number for me! What a guy!

Reply from Vodafone UK - Fulham Broadway
Great service from Sailen to help me and my husband

Reply from Vodafone UK - Fulham Broadway
Great service from sailen and helped me get my uk number

Reply from Vodafone UK - Fulham Broadway
I was so impressed with the service at Vodafone- Fulham Broadway. The salesman Artif was helpful, knowledgeable and extremely polite.
Thank you for setting up my account and helping with the set up of my new iPhone.
A being thank you.

Reply from Vodafone UK - Fulham Broadway
Got helpful service from sailen as looking to change my provider and he helped me with the whole transition from start to finish. I am a novice and was nervous but he reassured more and explained the whole transition

Reply from Vodafone UK - Fulham Broadway

Reply from Vodafone UK - Fulham Broadway
Sailen was exceptional. The shop was due to shut at 7pm & I nipped in ten minutes before to buy a SIM only plan. He stayed 20 minutes later than required to help me insert the sim into my handset & to upgrade my elderly mother’s plan who is tagged to my Vodafone account. He was very speedy, kind & thorough.

Reply from Vodafone UK - Fulham Broadway
Edwin all done was top class he helped out 100%

Reply from Vodafone UK - Fulham Broadway
I have an above and beyond experience with customer advisor Arif in Fulham Vodafone.
He provided me with outstanding customer service and professional advice and support.
Thank you and well done Iva

Reply from Vodafone UK - Fulham Broadway

Reply from Vodafone UK - Fulham Broadway
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