Excellent service from Lewis. I had an issue with eSim set up then a further problem with physical SIM. Lewis got this sorted for me in a timely manner. He was warm and affable in took a genuine inter... See more
Company replied
Location
Switch locationUnit B13 , The Fort Shopping Park, G34 9DL Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Leo went beyond our customer service expectations. We were struggling getting my mums sim /phone reset and timescales were against us. Numerous visits had been made. Leo was exceptional and managed... See more
Company replied
Natalie was amazing, so helpful and knowledgeable- knew exactly what she was talking about and saved us money overall even with getting new phones. This is great, especially as I have 5 phones on my a... See more
Company replied
Came into see Dylan at the Glasgow Fort in order to upgrade my iPhone. Dylan was extremely helping and made the progress relaxing and stress free. Dylan explained all breakdowns in detail and ensured... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Glasgow the Fort
Written by the company
Contact info
Unit B13 , The Fort Shopping Park, G34 9DL, Glasgow, United Kingdom
5.0
Excellent
420 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glasgow fort
I visited your shop in Glasgow fort.
Your staff were all very good but in particular I had exceptional service from Leo who is a credit to your company in contrast to your live chat which was an extremely frustrating experience
15 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey,
Thanks for the lovely review and fantastic support for Leo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mikey helped me get the phone &…
Mikey helped me get the phone & contract I wanted
17 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey Romany,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service from Mikey
Good service from Mikey. Good saving on sim only thanks
15 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
We're happy to hear that you had a good experience.
Thank you for your positive feedback,
Vodafone Social Media Team
Leo..great service
Aw been dreading changing phone but Leo made it very simple. Excellent service. Great deal and less painful than I anticipated
12 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey Allyson,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service from Mikey
Good service from Mikey. Phone was damaged on holiday and managed restore my data on a new similar phone. Thanks
3 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey Matthew,
Thanks for the lovely review and fantastic support for Mikey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Debbie was amazing
Debbie was amazing, nothing is to much for her. Thank you
1 April 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey Pauline,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Adam
29 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey Alina,
That’s amazing to hear—thank you for your kind feedback!.
If you ever need support, feel free to connect with the Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kered was very helpful Vodafone Glasgow fort and offered some…
Kered was very helpful and offered some great advice. He was exceptionally knowledgeable about the service. Many thanks.
25 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Mary,
Thanks for your kind words for Kered. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Helpful staff
I went in 15 mins before closing to get mobile hot-spot broadband. I was served by Keden who was extremely helpful and got me the perfect product. The time we got everything sorted it was past closing on a Saturday night however he and Debbie were more than happy to make sure everything was sorted. Very happy with my product and would defo return to Glasgow Fort store. Thanks guys.
22 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Rebecca,
Thanks for taking your time to support us and your feedback for Debbie. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Mikey the sales guy is spot on
Mikey the sales guy is spot on
Saved me money and was fast and knew his stuff
20 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Fab service from Mikey at The Glasgow…
Fab service from Mikey at The Glasgow Fort Branch.
20 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Maggie,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Natalie was absolutely fantastic very…
Natalie was absolutely fantastic very patient and talked me through everything. Service with a smile nothing seemed to much. Made the transaction stress free. Top staff member
19 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi David,
This is a great review for Natalie. Thanks for sharing. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Leo was a pure dream
Leo was a pure dream, very easy to speak too and could answer all my questions . A credit to your fort branch .
14 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Tracey. Thank you for your review for Leo. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional Customer Service from Leo
Leo went beyond our customer service expectations. We were struggling getting my mums sim /phone reset and timescales were against us. Numerous visits had been made.
Leo was exceptional and managed to help sort the problem. He had a lovely professional manner and even though we were stressing out - he remained calm. Can’t thank him enough. Hero of the day and employee of the month recommendation.
11 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Jacqueline,
This is lovely feedback for Leo. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Gabriella was very helpful and…
Gabriella was very helpful and explained everything I needed to know. She made the experience very easy and simple
7 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Chloe,
Thanks for your review for Gabriella. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Debbie was amazing
we’ve been greeted friendly and she explained all information that we were asking for, as well as clarified all contract information.
6 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Carina,
We really appreciate your wonderful feedback for Debbie, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Got my phone from mikey and help me set…
Got my phone from mikey and help me set up a new hotspot for my broadband and set up device in store. Many thanks
5 March 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Rosemary,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Set up a new plan for me quickly
Set up a new plan for me quickly. Advisor name was Adam, he was informative and chatty making the process even smoother
27 February 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hi Billy,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Gabriella from Glasgow fort store was…
Gabriella from Glasgow fort store was very friendly and knowledgeable. She helped us get the best deal. 10/10 service
23 February 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Gabriella was very helpful will all l…
Gabriella was very helpful will all l needed with upgrading my phone
21 February 2025
Unprompted review
Reply from Vodafone UK - Glasgow the Fort
Hey Graeme,
Thanks for letting us know what an amazing job Gabriella did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.