I had experiences with 2 different members of the store team on the same day and both were great. Jess and Matt. Both very efficient and professional and each able to assist with my requests. Knowledg... See more
Company replied
Location
Switch location29a High Street, NG31 6PH Grantham, GB
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See what reviewers are saying
Dennis was extremely helpful and efficient in sorting out my phone problem (embarrassingly fast...I had tried)..and sorting a new contract. He also helped with a new broadband contract...which sav... See more
Company replied
Christopher was a massive helping hand in the Grantham store today, great customer service and spot on support. Highly recommend
Company replied
From the moment I stepped into the Grantham store to sort out upgrade/trade in offer on my Samsung Galaxy phone Darren was very helpful.He walked me through the whole process,giving me options along t... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Grantham
Written by the company
Contact info
29a High Street, NG31 6PH, Grantham, United Kingdom
4.9
Excellent
213 reviews
Asks customers to review
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Reply from Vodafone UK - Grantham
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Matthew
Great service from Matthew! Best Vodafone store we’ve been to.
21 April 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hey William,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Well worth a visit
Have visited the Grantham store for the second day in a row to take out contacts for both my daughters. AJ was outstanding in making sure I knew all that was happening and even stayed late to finish everything off.
Definitely worth 5* rating.
Thank you AJ for making the experience pleasurable.
8 April 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hey Lisa,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Home broadband and sim
28 March 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hey Maria,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Pavel in Vodafone Grantham was excellent
Pavel in Vodafone Grantham has made an experience that I was initially dreading, very bearable and has helped lots. I know where to come to for any issues in the future.
19 March 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hi Trish,
Thanks for taking your time to leave this review for Pavel. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very Happy with the service from Pavel
Pavel in the Vodafone Grantham store was great with setting me up with a new phone and tablet. Very happy with the service.
19 March 2025
Unprompted review
Reply from Vodafone UK - Grantham
Thanks for sharing your fabulous feedback Melvyn. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Matthew was great explaining everything…
Matthew was great explaining everything about the phones to me and he is an asset to the company!!! I’ve come from the grantham store with my brand new iphone that i am very pleased with.
5 March 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hi Maddie,
We really appreciate your wonderful feedback for Matthew, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Grantham
Hi there,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really helpful
Really helpful, polite and sorted exactly what we wanted with no hassle. Been a Vodafone customer for many years and popping into the Grantham store is always a pleasure
15 February 2025
Unprompted review
Reply from Vodafone UK - Grantham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Great customer service from Matt
Great customer service from Matt, honest and informative. Definitely prefer face to face than online or over a phone.
Matt is a true star for Vodafone.
12 February 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hi Matthew,
Thanks for your review for Matt. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service at Grantham thank you
Pavel in the Grantham store was extremely helpful and reassuring. My phone was stolen abroad and he helped me recover most of what I had lost - thank you very much! Fiona
10 February 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hi Fiona. Thank you for your review for Pavel. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The guy in the Pavel was quick and…
The guy in the Pavel was quick and understood what I wanted
9 February 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hi. Thank you for your review for Pavel. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pavel in Vodafone Grantham was exceptional!
Really good service very patient would totally recommend
8 February 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hey Alison, thanks for letting us know how patient Pavel was today. All the best, The Vodafone Social Media Team
Very helpful and friendly
Came in to sort a payment issue on our account, sorted easily and straight forward. Very friendly and helpful staff
18 January 2025
Unprompted review
Reply from Vodafone UK - Grantham
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
AJ was brilliant and will be back to…
AJ was brilliant and will be back to upgrade
12 January 2025
Unprompted review
Reply from Vodafone UK - Grantham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Excellent Service
Went to the Vodafone store spoke to Pavel the assistant manger to look at my contract and options for an upgrade etc. Pavel went above and beyond to help/assist myself. He spotted a discrepancy on my account which then lead to a phone call to Vodafone customer service, which Pavel assisted with and talked me through what needed to be said to try to resolve my issue. Pavel also spoke to the customer service team to make sure I had the correct information and was being dealt with correctly. 100% 5 star service this morning I was in the store nearly 2 hours. Pavel was patient, understanding, sorted my current contract while on the phone to customer service. So once the call had finished I was good to go. Finished off with a call back booked in 6 months to check everything is still all ok with my new contract. Thank you for your time and patience this morning.
4 January 2025
Unprompted review
Reply from Vodafone UK - Grantham
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Team were great from start to finish
Team were great from start to finish
2 January 2025
Unprompted review
Reply from Vodafone UK - Grantham
Thanks to the five star review, Luke. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great experience 4 days before Christmas
Matthew was brilliant - knew what he was doing and while we waited he was very easy to talk to. I was surprised how easy it was to add a sim card to my contract.
21 December 2024
Unprompted review
Reply from Vodafone UK - Grantham
Hi Claire,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Made us feel very welcome & met the…
Made us feel very welcome & met the needs we wanted
17 December 2024
Unprompted review
Reply from Vodafone UK - Grantham
Hi Chantelle,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Quick friendly service
Quick friendly service, very helpful and sorted my request quickly.
7 December 2024
Unprompted review
Reply from Vodafone UK - Grantham
Hi Jessica. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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