Amy was incredibly helpful, friendly, and professional. She took the time to understand my needs, explained everything clearly, and made the whole experience easy and stress-free. Excellent customer s... See more
Company replied
Location
Switch locationUnit E4 , 40 Friargate, DN31 1ED Freshney Place, GB
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See what reviewers are saying
Went into Vodafone in Grimsby today as my phone had water damage and I couldn’t use it. Amy spent a long time finding ways to get into the phone so we could back up all of my photos and apps while... See more
Company replied
Spoke with chloe at the gy branch, she couldn't be more helpful, had a few issues, which she sorted out for me. Ended up getting a new fone with more gb & cheaper than my previous monthly payments, v... See more
Company replied
Our sales assistant was fantastic, Chloe was her name. The previous customer was a little irate about something but we witnessed Chloe handle the situation in a very professional manner. She also sa... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Grimsby
Written by the company
Contact info
Unit E4 , 40 Friargate, DN31 1ED, Freshney Place, United Kingdom
4.9
Excellent
352 reviews
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Very friendly and helpful
Very friendly and helpful. Good service from Amy and Dave. Thank you
12 May 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Terri,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Our sales assistant was fantastic
Our sales assistant was fantastic, Chloe was her name. The previous customer was a little irate about something but we witnessed Chloe handle the situation in a very professional manner.
She also saved us a couple of pounds per month.
Well done Chloe you're a asset to the team.
29 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Sharon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service from Chloe
Excellent customer service from Chloe. Bit disappointed had to pay more than I wanted for my data plan, but had no option as it was tied to phone warranty.( refurb I phone 15). Phone due tomorrow so fingers crossed it’s described🤞
27 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Grimsby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The very nice lady Chloe
The very nice lady Chloe, she listened to what I wanted & took her time to find the right deal for me 😊
25 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Jody,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amy transferred our phones for us and…
Amy transferred our phones for us and everything moved over swiftly.
21 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came in to transfer our information…
Came in to transfer our information from one phone to the new phone. Amy moved it all over for me
Good service
21 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Ken,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe helped me with my upgrade and was…
Chloe helped me with my upgrade and was very helpful with any questions i had
18 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My old phones battery was going and I…
My old phones battery was going and I wanted a new battery but after looking found a new battery for the old phone would'nt be beneficial. Amy looked at a few phones for me and we settled on the Samsung A37 and a new tablet to go with the phone. Amy was lovely, we had a good chat and she exchanged my details from one phone to the other.
7 April 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Trudi,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in to collect my new phone and…
I came in to collect my new phone and Amy showed me a great offer on a tablet to go with my new phone. She also moved my information from my old phone to my new phone too. A kind lady at the store she has helped me a few fimes
20 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Aaron was a pleasure while setting up…
Aaron was a pleasure while setting up my phone for me
18 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Penelope,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in today to do my upgrade on my…
I came in today to do my upgrade on my sim and Chloe was very helpful and made everything very clear to me
11 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited grimsby store today .. helped by Chloe
Visited grimsby store today, was looking to update/upgrade my phone, Chloe was extremely helpful and friendly, I'm very happy with my new purchase....
10 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hi Julie ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Chloe —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Chloe sorted us out with a great deal &…
Chloe sorted us out with a great deal & was very friendly & helpful. Definitely recommend going to the Grimsby store.
2 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey David,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I've been going to the Grimsby branch…
I've been going to the Grimsby branch for years and Chloe has always been helpful
9 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Silviu,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was helped by Amy in store and she…
I was helped by Amy in store and she help me get new WiFi for my home. Virgin costing too much
6 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Stephen,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in to store to get the upgrade I…
I came in to store to get the upgrade I wanted and was offered a good deal for a phone, cheaper calls and a new tablet to go with my phone. The lady Amy sorted it all out in store for me and even moved all my information over to my new phone for me too. Good service as usual.
3 March 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Picked up my phone today and did my…
Picked up my phone today and did my broadband order chloe was very good and told me everything i needed to know
16 February 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
when attempting to switch to a Vodafone…
when attempting to switch to a Vodafone plan I witnessed the store manager speaking to staff in a rude and unprofessional manner in front of customers. This behaviour was inappropriate and created an uncomfortable atmosphere in the store.
Staff should be treated with respect, and this conduct reflects poorly on the company. I believe this matter should be investigated and addressed.
This happened around 2 weeks ago and i have only just got my phone working from another provider.
31 January 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Xavier,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Chloe helped me setting up my phone…
Chloe helped me setting up my phone from my old phone and got it all how I wanted it and helped me a lot understand it as I was not sure
9 February 2026
Unprompted review
Reply from Vodafone UK - Grimsby
Hey Sheila,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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