Vodafone UK - Hackney Reviews 

111
TrustScore 5 out of 5

4.8

397-399 Mare Street, E8 1HY LONDON, GB


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Rated 5 out of 5 stars

Went into the store and found both members of staff to be incredibly friendly, helpful and knowledgeable.

Company replied

Rated 5 out of 5 stars

Can not thank the gentlemen enough - friendly , efficient , fantastic service. It’s a pleasure visiting the store. Thank you so much guys !

Company replied

Rated 5 out of 5 stars

Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... See more

Company replied

Rated 5 out of 5 stars

I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... See more

Company replied


Company details


Contact info

  • 397-399 Mare Street, E8 1HY, LONDON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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1-star

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4.8

All reviews

(111)

41,521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm happy great service

I'm happy great service

13 March 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Leyla,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service thanks

13 March 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Guyllaine,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nicky is very friendly and…

Nicky is very friendly and exceptionally and all the staff are very receptive

16 February 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Sam,

Thanks for the lovely review and fantastic support for Nicky.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent sales team

Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a great sales team!!!

13 February 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Sim,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful :)

13 February 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Isabella,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service provided to me by…

Excellent service provided to me by shop. Recommend anyone interested in getting a new phone here

13 February 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service

13 February 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Ebenezer,

Thanks for the lovely review and fantastic support for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer experience

Very very helpful team.
Managed to support me with a new phone, insurance & even a good wifi deal!

10 January 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Extremely helpful with helping me get an upgrade. Very happy and smiley

9 January 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Hortense,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service with Nikki &…

Excellent customer service with Nikki & abs ... They helped even though my ID was expired

6 January 2026
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Wu,

Thanks for the lovely review and fantastic support for Nikki & abs.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A quick and friendly customer service

A quick and friendly customer service

28 December 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Rufai,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent serive fro Abz and Nikki

Excellent serive fro Abz and Nikki, gave me a great deal on samsung phone and even offered me an addiotnal sim plan. Will defintly recommend in the Future

15 December 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hi Handan,

Thank you so much for your wonderful review and the amazing support you’ve shown for Abz and Nikki —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abz gave Me a really good price and…

Abz gave Me a really good price and good service!

9 December 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I just visited Vodafone Hackney shop…

Visited Vodafone Hackney shop and get wonderful guys helped to fix the disconnected phone for days, now have unlimited good price package. Thanks for your hospitality. Cheers!

8 December 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Tewodros,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great communication and patience and…

Great communication and patience and loads of Knowledge! Ihab was brilliant

21 November 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hey Izzy,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good

My problem was solve

15 November 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

ihab put me on great guy gna slam him…

ihab put me on great guy gna slam him in mega drafts tho

14 November 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umesh really helped me out with my…

Umesh really helped me out with my query and we got through getting me a plan with ease, I appreciate how kind he was throughout the process

8 November 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

Hi. We're happy to hear that you had a positive experience and appreciate you sharing your fantastic feedback with us. We're so glad we could help you get a plan with ease. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was amazing

My experience was amazing , very quick and amazing staff , really do recommend and will be back for another phone

7 November 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service from Muhammad…

Amazing customer service from Muhammad and Abs so helpful and made my process so easy .

5 November 2025
Unprompted review
Vodafone UK - Hackney logo

Reply from Vodafone UK - Hackney

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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