Vodafone UK - Harrogate Reviews 

198
TrustScore 5 out of 5

4.8

Unit 4 , Victoria Centre, HG1 1AE Harrogate, GB


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Rated 5 out of 5 stars

I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above... See more

Company replied

Rated 5 out of 5 stars

Hi I came in today and found Darius lovely and nice to see him here at Vodafone as I've been seeing him for years at Three and nice to see both networks working together under one place. He fou... See more

Company replied

Rated 5 out of 5 stars

Tom is an excellent assett to your company, he took the time to go through everything and didnt make me feel stupid for asking to many questions.

Company replied

Rated 5 out of 5 stars

Brilliant service from Darius. Helpful and found me a package at the right price. Well recommended.

Company replied


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  • Unit 4 , Victoria Centre, HG1 1AE, Harrogate, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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4.8

All reviews

(198)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service from Darius

Brilliant service from Darius. Helpful and found me a package at the right price. Well recommended.

23 August 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Dan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt and Alex in the Harrogate store…

Matt and Alex in the Harrogate store were meticulously attentive.

2 July 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

"Hey Leeclang,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Tom is an excellent assett to your…

Tom is an excellent assett to your company, he took the time to go through everything and didnt make me feel stupid for asking to many questions.

13 August 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate


Hey Wilma,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I've been served by brodey in three for…

I've been served by brodey in three for the longest time. And now they're working a Vodafone he's been just as helpful and lovely. I'm so happy with the new phone and SIM he's sold me and he was very helpful with transfering my data cross to my new phone. I'll always recommend Vodafone and especially Brodey when he's in.

The other staff who help him when he asks questions seem so polite and friendly too. This is certainly a store I can trust and will carry on coming to whenever I need.

13 August 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Jill,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above and beyond to make sure everything was sorted for me
It's not often you come across such genuinely great customer service, and Kyle is a real credit to Vodafone. He made the whole experience easy and pleasant,
Thank you, Kyle, for your excellent help - it was very much appreciated!

7 August 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Jill,

Thanks for the lovely review and fantastic support for Kyle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Darius was very helpful & accommodating!

Darius was very helpful & accommodating!

7 August 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey RJT,

Thanks for the lovely review and fantastic support for Darius.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hi I came in today and found Darius…

Hi I came in today and found Darius lovely and nice to see him here at Vodafone as I've been seeing him for years at Three and nice to see both networks working together under one place.

He found me the right solution to my needs .

Very good experience today

30 July 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Anita,

Thanks for the lovely review and fantastic support for Darius.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Store was very busy as usual but…

Store was very busy as usual but managed to get the information I needed done and it was quick and the staff were great

25 July 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Garry,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I've been with Vodafone for almost 20…

I've been with Vodafone for almost 20 years & my experience in the Harrogate store recently was by far the best I've encountered. I was met by Cameron. I explained that my old Google pixel had no sound. He checked the settings, speakers etc. I hadn't considered changing my device, largely down to cost cutting. Cameron wasn't pushy or salesy - he didn't jump on the experience to upsell. I told him that I'd love a new phone so he went through the options which meant changes to my newly upgraded contract. It was surprisingly very close to what id previously agreed when I changed my payment plan over the phone with Vodafone. Cameron was very calm, detailed instructions - given my limited technology skills 😁 - he multi tasked like a pro as we talked while he was putting the new contract into place. What I like about him is his genuineness & complete 'no salesy' approach throughout the time I spent with him in store. He asked me to leave my new mobile with him so that they could upload the data from my old device. A day or so later I went back in to collect it. Cameron was otherwise engaged with another customer. Ian, the store's Manager knew immediately who I was & why I was there. Ian brought the phone to me & asked me to go away & ensure I had all the data I needed before bringing back my old phone to be recycled. Cameron is a real credit not just to your store but to Vodafone as a whole & deserves commending for his seamless, calm service overall. Not forgetting Ian who is equally super friendly and proved the store colleagues communicate so well & the vibe was chilled which ultimately leads to a better experience for customers. Thank you so much for looking after me. Roxy

15 July 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Roxy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service

Exceptional service, great team, impressed

8 July 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Bruce,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was an absolute rock star

Tom was an absolute rock star! He took the time to think outside the box and help me with a couple of contract issues I was having. Fantastic customer service.

30 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Deb,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was knowledgeable

Tom was knowledgeable, patient, friendly, professional and reassuring. No pushy sales.

25 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Christine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited Harrogate and got dealt with by…

Visited Harrogate and got dealt with by Kyle, he sorted me 2 new phones and at the same
Price I was already paying! 10/10 service!!!

27 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Phil,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack in the Harrogate store was…

Jack in the Harrogate store was fantastic, helped set my new phone up for me no problem at all

26 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic shopping experience

Called into vodaphone store in Harrogate, was welcomed by Tom he was fantastic offered great advise and ended up saving me a fortune. I would highly recommend vodaphone Harrogate and especially Tom
Fantastic shop

22 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful

Helpful, patient and just nice to deal with

13 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Graham,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex P new phone setup

Alex P very helpful when setting up new phone account and transferring apps

11 June 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kyle was polite and very helpful

Kyle was polite and very helpful. He reduced my bill and increased my data allowance. It was all so easy and I’m very happy. Thank you Kyle in Harrogate.

21 May 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey R Bradley,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Kyle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from cam top man

16 May 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Mark,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Matt at Harrogate Vodafone was helpful and knowledgeable. A good experience

5 May 2026
Unprompted review
Vodafone UK - Harrogate logo

Reply from Vodafone UK - Harrogate

Hey Beverley,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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