Shanthos was very helpful at the Harrow store. Another colleague was very dismissive with my concern but he was very polite and helpful. He is an excellent employee. Kind polite and courteous. Tha... See more
Company replied
Location
Switch location46 St Anne's Road, HA1 1LA HARROW, GB
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See what reviewers are saying
SAACHIKA harrow branch Amazing customer service So patient Helpful Helped us with so many services than ever been helped before from anyone at Vodafone. Ajay the store manager was supportive... See more
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Amazing love visiting this store, have completed few upgrades and family plan all done by my man sha, amazing patient fella who has great energy and pleasure to deal with. Any issue or any question I... See more
Company replied
Vodafone has always been on the top of the game. However, the staff has made the whole experience completely worthwhile. The Assistant Store Manager Mrs Hafsa has been absolutely helpful and has provi... See more
Company replied
Company details
- Mobile network operator
- also in
- Internet provider
- Mobile Phone Shop
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Harrow St Anns Road
Written by the company
Contact info
46 St Anne's Road, HA1 1LA, HARROW, United Kingdom
4.7
Excellent
273 reviews
No recent history of asking for reviews
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Frustrating experience with Vodafone uk
I visited your Harrow store on December 11, 2024, to port my number from another network and take advantage of an online offer that I found. I was assisted by Store Manager Hafsa, and the situation has since been plagued by mistakes, delays, and poor communication.
Chronology of Events:
1. Initial Porting Error & Promise of £75 Offer:
On December 11, 2024, I went to the Harrow Vodafone store to port my number and purchase a broadband package. While attempting the porting process, Store Manager Hafsa made an error with the phone numbers. She assured me that the issue would be resolved within 24-48 hours and also confirmed that I would receive a £75 offer on my account.
2. Service Disruption:
Despite this promise, after 3 days, the issue persisted. I contacted Hafsa again, and she informed me that it would take another 48 hours to resolve. During this time, my temporary Vodafone SIM stopped working as of December 12, and I was left without service. I continued using my old SIM for two more days, but it, too, was deactivated, leaving me without network or internet access for over 48 hours.
3. Further Delays & Inadequate Solutions:
I returned to the Vodafone store, where I was provided with another temporary SIM, with added minutes and 15GB of data and its finished within some days and I recharged my self .However, the problem remained unresolved, and I was repeatedly told by customer service to wait another 48 hours for activation.
4. Unclear Communication & Rude Behavior:
I requested a callback from a manager, and a representative claimed to be a manager, promising a resolution in another 24-48 hours. Unfortunately, nothing happened. I called customer service again, and this time, I was transferred to the technical department, where I was subjected to rude behavior and a repetitive response to “wait another 48 hours.”
5. Transfer Confirmation from Previous Provider & PAC Code Issues:
After speaking with my previous network provider, I was informed that the porting process had already been completed. I then requested either my Vodafone SIM to be activated or for a PAC code to be issued. However, Vodafone customer care informed me that they were unable to issue a PAC code due to unspecified reasons.
6. Incorrect Information Regarding £75 Offer:
On December 24, 2024, I spoke with Hafsa again, and during this call, she informed me that the £75 offer I was promised was not applicable to me and was only for existing customers. This contradicts the email confirmation I received on December 11, which clearly outlined the offer. I find this inconsistency and lack of accountability deeply frustrating.
Current Status:
As of December 26, 2024, my original phone number (which I have been using for the past four years) is still not activated, and I am unable to use my Vodafone account or services. This ongoing issue has caused severe disruption to my personal and professional life, including affecting my work, communication with family and friends, and overall connectivity.
Resolution ASAP ,I will escalate the issue to Ofcom and other relevant authorities.
26 December 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Sarath,
Thank you for taking the time to detail and issue you have faced with us when joining and porting you number over to us and I'm deeply sorry for the experience you have had with us, this is not what we want our customers to go through at all.
Please reach out to us by following the below links, so we can check on the number and help with the other issues including the £75 agreement:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
When you reach out to us, please paste the review link so we can make sure we have got all the information you have posted here.
The Vodafone Social Media Team
THE GREAT MARTYNA- HELPED ME IMMENSELY…
THE GREAT MARTYNA- HELPED ME IMMENSELY WHEN I HAD MY MOBILE PHONE STOLEN.SHE WAS EXTREMELY EMPATHIC AND KIND AND ASSISTED ME GREATLY-well done to Martyna
21 December 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Gregory,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Sach has been very helpful and kind…
Sach has been very helpful and kind throughout the whole process of getting my new phone
30 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Helga,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
A great coustmer Service experienced
A great coustmer Service experienced. Excellent Team! Gabrielle she really made the day:)
29 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Harini,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Ioana Harrow shop
Ioana gave me an excellent service, I had everything, thank you for the patience help and support.
Helped with my current query and set up a new account.
Great staff. 5 stars
21 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hey Ercument,
Thank you for your review and great feedback!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ioana was very helpful
Thank you for the help and all information that was given in store by Ioana, she helped me with a new Wifi connection and an additional line with a very good deal. Thank you for great service
19 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
HI Faisal,
This is a great review for Ioana. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Harrow St Anns Road
Hi Kirit,
Thank you for taking the time to leave us a 5 star review and thank you for the feedback about Marytyna.
Thanks,
The Vodafone Social Media Team
Staff is very helpful to every customer.
9 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi there,
Thank you for you review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Thank you Abi for your service…
Thank you Abi for your service provided. I have bought a mobile WiFi router.
Abi was friendly and supportive, explained all the details and helped to choose the best option.
3 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hey Natalia,
Thanks for letting us know what an amazing job Abi did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ilona - thank you
Ilona was really helpful and gave us great advice. Helping sort thorough a swathe of information to reduce our costs and reset our plan - thank you
3 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hey Colin,
Thanks for letting us know what an amazing job Llona did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
had a fantastic experience at the…
had a fantastic experience at the store. Abijith was incredibly helpful and made everything easy to understand. excellent customer service
3 November 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hey,
Thanks for letting us know what an amazing job Abijith did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you so much Ioana for your…
Thank you so much Ioana for your support and help. You help me a lot. Nice friendly staff. Once again thanks!
23 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hey Eduard,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tamiah is very professional
Tamiah has been so sweet, professional and kind.
19 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Thanks for your lovely feedback for Tamiah.
All the best, The Vodafone Social Media Team
ioana was very helpfull it was very FOR…
ioana was very helpfull it was very FOR my dad to Comunicate with her much help.
5 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Good 👍 I got Good customer service …
Good 👍 I got Good customer service from Deena in Vodafone store harrow center branch
5 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
I only ever saw John in the store
I only ever saw John in the store. As he is no longer there I will not go into the store again. The staff in the store now does not want to help older people.
1 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Paul,
I'm sorry you feel this way. We'd love to turn your experience around with us. If you have a Social Media profile, please reach out to Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help in whatever way we can. Alternatively, if you'd prefer the in person touch and would still like to go to store, reach out to us to let us know the specific store this is concerning and we can feed it back to the manager for you.
All the best,
Vodafone Social Media team
Excellent customer service
Excellent customer service, treated with respect, positively & all my questions answered. Also, very important the smile of the staff which made me feel comfortable.
2 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Georgia,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Very helpful staff!
Saachika in Harrow shop was extremely helpful! Spent nearly 2 hours sorting out my SIM.. with success!! very friendly and professional!
2 October 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Marjan,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the shop and the great service provided by the team and Saachika.
Thanks,
The Vodafone Social Media Team
Ioana was outstanding patient kind and…
Ioana was outstanding patient kind and super helpful in an emergency situation
Shes brilliant
19 September 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hi Rush,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Had the best customer experience with…
Had the best customer experience with Kanchi. Would recommend to my friends and family
13 September 2024
Unprompted review
Reply from Vodafone UK - Harrow St Anns Road
Hey Hiren,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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