Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... See more
Company replied
Location
Switch location78 South Rd, RH16 4LA Haywards Heath, GB
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Went into the shop to speak about issues with digital voice linked to broadband as this was not working and we had reported the issue in November. Spoke with Nicky who helped enormously to put us in c... See more
Company replied
As always I went to Haywards like I always do when I'm due to upgrade to see Matthew in Haywards store as he has always looks after me get new phone or if I have any problems, he is so good and that's... See more
Company replied
The service at the Vodafone shop in Haywards Heath was absolutely fantastic! I tried to buy a phone, but the Vodafone system was not working properly. Despite this, the team went above and beyond to h... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Haywards Heath
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
78 South Rd, RH16 4LA, Haywards Heath, United Kingdom
4.8
Excellent
147 reviews
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Good advice on saving money but poor after care from Vodafone
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of contacting this shop directly- I spent 7 minutes waiting on a central number asking how to contact the actual shop , talking to an AI and then finally an advisor on a very bad line who could not help . Not happy
1 August 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Miranda,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rikki helped me to get exact what I was…
Rikki helped me to get exact what I was looking for quickly and with a minimal of fuss
1 August 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Will,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Haywards Heath
Hey Ed,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Team was really helpful would highly…
Team was really helpful would highly recommend going into store
30 July 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Niki,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful staff!
30 July 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Michaela,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Haywards Heath
Hey Philippa,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Visited regarding my high bill
Visited regarding my high bill, they managed to put me on a better plan and reduce my costs, over the moon!
24 July 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Jamie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack sorted me out a new phone
Jack sorted me out a new phone. Very helpful and understanding.
1 July 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Alison,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
All staff understood all my needs and…
All staff understood all my needs and went through things slowly with care. Will be visiting the store more often when I’m stuck
30 June 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Ronald,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was so helpful and understood…
Jack was so helpful and understood immediately what my requirements were. Very patient and super helpful.
17 June 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jess was great!!
Jess was great, went through all the options for us. Great store!
27 May 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Sarah,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
New phone & contract
Finally went in to get a new phone at Vodafone in Haywards Heath
Been ages since I had a new phone, so had many questions
Jess was really helpful and I walked away with a new phone and a great deal
20 May 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was kind and generous with his…
Jack was kind and generous with his time and I appreciated that he understood that older customers don’t always understand their
28 April 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Carol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Completely satisfied...jack and jess…
Completely satisfied...jack and jess got it sorted with no problem and a lovely manner
24 April 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Lindsay,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable staff
21 April 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hi 🙂 Thank you for taking the time to leave us a review. We really appreciate the feedback, and we're glad you've received the support we expect. If you need any help from us in the future you know where we are. Liam
Friendly welcome
Friendly welcome. Professional, efficient and excellent service. Jessica went the extra mile.
17 April 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Jonathan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and product knowledge
Gave up with Vodaphone call centre and went into Haywards Heath store. So glad, team in there were amazing. Jess sorted out a device upgrade and two SIM upgrades all for a great deal. Vodaphone's promotions are opaque to say the least but they knew them all. Left very satisfied. Thanks to all.
10 April 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey James,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a a greet day
8 April 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Daniel,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Discusting customer service
Follow up review to my last one, having re rang the number advised on here was told they could do nothing. Told to go back to the store. Store told me they could do nothing after telling me 3 times phone was in warranty and that maybe we could trade the phone in for an upgrade the device was less than a year old when it developed faults a fault that meant it was unusable as a phone. This is absolutely disgusting customer service after being a customer for 10 years I should be compensated as I haven't been able to use my phone for 6months not charged £265 I would appreciate if a manager from Vodafone could contact me
31 March 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Luke,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matt in haywards got me a new phone and…
Matt in haywards got me a new phone and a cheaper plan. Thanks matt and see you in 2 years in East Grinstead
20 March 2026
Unprompted review
Reply from Vodafone UK - Haywards Heath
Hey Jane,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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