I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... See more
Company replied
78 South Rd, RH16 4LA Haywards Heath, GB
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I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be ab... See more
Company replied
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of... See more
Company replied
Went into the shop to speak about issues with digital voice linked to broadband as this was not working and we had reported the issue in November. Spoke with Nicky who helped enormously to put us in c... See more
Company replied
As always I went to Haywards like I always do when I'm due to upgrade to see Matthew in Haywards store as he has always looks after me get new phone or if I have any problems, he is so good and that's... See more
Company replied
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78 South Rd, RH16 4LA, Haywards Heath, United Kingdom
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Really helpful staff if you need any advice thanks ben!

Reply from Vodafone UK - Haywards Heath
Visited the Haywards Heath store today and was served by Jack. He was very polite and helpful and helped me with my enquiry

Reply from Vodafone UK - Haywards Heath
Helpful store manager who had clear communication skills and found discounts where possible.

Reply from Vodafone UK - Haywards Heath
Really happy cos very ignorant of tec and great advice .

Reply from Vodafone UK - Haywards Heath
Phenomenal help, kind, great tips and advice thanks Ben and jack

Reply from Vodafone UK - Haywards Heath

Reply from Vodafone UK - Haywards Heath
Helped me out with phone issues! Thanks so much guys!

Reply from Vodafone UK - Haywards Heath
I came into store a couple of days ago with a few queries relating to both phone and broadband and was so pleasantly greeted by Jack, the store manager. When I explained I was unsure if they’d be able to help he assured me he’d do his very best - and that he did! :)
I spent around 40 mins in store where Jack solved all of my issues, saved me a bit of money too and also had lovely conversations with multiple staff members who were also around.
What a great customer experience, thank you all! :)

Reply from Vodafone UK - Haywards Heath
Couldn’t have asked for a more helpful assistant with my upgrade today. Thomas in the Haywards Heath store thank you for sorting out a well overdue upgrade!

Reply from Vodafone UK - Haywards Heath
Such a FANTASTIC service. Very polite and could not wish for better help.
Would highly reccomend 19 anyone

Reply from Vodafone UK - Haywards Heath
Callum was great efficient & got everything sorted at Haywards Heath

Reply from Vodafone UK - Haywards Heath
Good advice on saving money and the in store experience was fine , my phone was due to be picked up today and I was going to get a text about picking it up. I have had no text and there is no way of contacting this shop directly- I spent 7 minutes waiting on a central number asking how to contact the actual shop , talking to an AI and then finally an advisor on a very bad line who could not help . Not happy

Reply from Vodafone UK - Haywards Heath
Rikki helped me to get exact what I was looking for quickly and with a minimal of fuss

Reply from Vodafone UK - Haywards Heath

Reply from Vodafone UK - Haywards Heath
Team was really helpful would highly recommend going into store

Reply from Vodafone UK - Haywards Heath

Reply from Vodafone UK - Haywards Heath
Jack sorted me out a new phone. Very helpful and understanding.

Reply from Vodafone UK - Haywards Heath
All staff understood all my needs and went through things slowly with care. Will be visiting the store more often when I’m stuck

Reply from Vodafone UK - Haywards Heath
Jack was so helpful and understood immediately what my requirements were. Very patient and super helpful.

Reply from Vodafone UK - Haywards Heath
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