Vodafone UK - Kirkcaldy Reviews 

470
•
TrustScore 5 out of 5

5.0

Unit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB

•

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Rated 5 out of 5 stars

I came to get help with transferring everything from my old phone to my new one and was delighted with the support I got from Tiago. He couldn’t have been more helpful or reassuring and had the perfec... See more

Company replied

Rated 5 out of 5 stars

Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more

Company replied

Rated 4 out of 5 stars

Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more

Company replied

Rated 5 out of 5 stars

I found Danielle to be very helpful with helping me with my new mobile phone. The whole interection was Very positive I would seek her out Again. A great service from a great girl Many thanks... See more

Company replied


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  • Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

470 reviews

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5.0

All reviews

(470)

42,728 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t recommend this store highly enough

I came to get help with transferring everything from my old phone to my new one and was delighted with the support I got from Tiago. He couldn’t have been more helpful or reassuring and had the perfect combination of being friendly and professional. I can’t recommend this store enough. I’d come straight back here if I was looking for a new phone or needed any kind of technical help.

24 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I found Danielle to be very helpful

I found Danielle to be very helpful
with helping me with my new mobile
phone. The whole interection was
Very positive I would seek her out
Again. A great service from a great girl
Many thanks

20 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Nancy

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice service and good offer

I’m very happy with service which I had today. I got answers for all my questions. Tiago explained me everything clearly and I got what I wanted.

17 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The way he advised about the product…

The way he advised about the product and service, the staff were very kind and helpful mention Tiago

17 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Rui,

Thanks for the lovely review and fantastic support for Tiago. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Danielle was exceptional in explaining…

Danielle was exceptional in explaining and transferring all my needs to my new phone.

17 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were absolutely amazing…

The staff were absolutely amazing fixing my phone.
Love theses guys.

16 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Scott,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 5 out of 5 stars

Kirkcaldy Vodafone

Great staff very very friendly and helpful made it so easy when we changed phones they helped every step of the way

13 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey James,
Thanks for the lovely review and fantastic support for Kirkcaldy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff could notbe more helpful

Staff could notbe more helpful

10 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey James,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Terrie and Jade

Brilliant service from Terrie and Jade, very helpful and knowledgable, will definitely return, it was a pleasure to deal with them both

6 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey John,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Pop into store today and seen Ashleigh…

Pop into store today and seen Ashleigh who helped me pick a new deal for my phone. As always she talked me over the options and worked to get me the best deal.

4 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Natalie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service for my new phone with…

Great service for my new phone with Danielle in Kirkcaldy

2 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

"Hey Zoe,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Good

The staff were excellent

2 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Helen,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary was excellent today

Gary was excellent today. My bill was just going up with o2 and he got me a great deal and helped me clean up my phone too.

2 September 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff amazing service

Lovely staff amazing service

29 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick friendly service from terrie…

Quick friendly service from terrie today would recommend vodafone kirkcaldy all the staff are friendly and helpful

28 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kind and clever

Kind and clever. Always use this store for technical assistance

26 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Fiona,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Terrie was absolutely wonderful

Terrie was absolutely wonderful, couldn't have had any better service.
Got a great deal too!

24 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey there,

Thanks for the lovely review and fantastic support for Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to enquire about Internet for…

Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

22 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Miller, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Could not have been more helpful solving our problems
Superb service.

21 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Helen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Team

Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great customer service. Thanks again.

19 August 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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