Vodafone UK - Leatherhead Reviews 

55
•
TrustScore 5 out of 5

4.8

19 West Mall, Swan Shopping Centre, KT22 8AH LEATHERHEAD, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went into the store just to see what they could offer, met a very helpful chap. I believe Diogo was his name very helpful chap explained the whole process and got my new phone delivered very quickly.... See more

Company replied

Rated 5 out of 5 stars

Came into store with a broadband query along with an issue with the sim in my iPad. Sully was super helpful and accommodating, answering all the questions I had which helped put my mind at ease. A gre... See more

Company replied

Rated 5 out of 5 stars

I had a genuinely great experience with Vodafone thanks to Sully. From start to finish, he was professional, patient, and incredibly helpful. He took the time to explain everything clearly, made the... See more

Company replied

Rated 5 out of 5 stars

I had the most amazing experience today while purchasing a new mobile phone. Mimi and the team are very helpful and professional. I would highly recommend!

Company replied


Company details


Contact info

  • 19 West Mall, Swan Shopping Centre, KT22 8AH, LEATHERHEAD, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(55)

42,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A* Experience

Went into the store just to see what they could offer, met a very helpful chap. I believe Diogo was his name very helpful chap explained the whole process and got my new phone delivered very quickly. Highly recommend this store very friendly service!!

17 September 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Winston,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had the most amazing experience today…

I had the most amazing experience today while purchasing a new mobile phone. Mimi and the team are very helpful and professional. I would highly recommend!

14 September 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service!

Came into store with a broadband query along with an issue with the sim in my iPad. Sully was super helpful and accommodating, answering all the questions I had which helped put my mind at ease. A great asset to the company, thank you Sully!

27 August 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Rhiannon,

Thanks for the lovely review and fantastic support for Sully. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tyler and co and leatherhead

I went into Vodafone today to query my bill as it was a little high, I spoke to the assistant manager Tyler, he sat me down and explained to me that all 3 of my contracts were expiring so my discounts had expired too, he then changed my plans to save me lots of money each month, thank you Tyler and all the team at leatherhead

31 July 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey James,

Thanks for the lovely review and fantastic support for Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff are really friendly and…

The staff are really friendly and welcoming. A blonde girl was helping me I didn’t catch her name but she was very patient and helpful with helping me purchase my new phone plan. Highly recommend!

24 July 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Evie,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful

I visited the Vodafone store in Leatherhead while travelling from abroad to get a VOXI SIM. The staff were really friendly, helpful, and made everything quick and easy. They explained everything clearly and helped me get set up without any hassle.

11 June 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Rosie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, they listened to my issues and went above and beyond to fix them. Specifically Sullivan, who not only explained the things I didn’t understand to me, but made me feel comfortable there. Would recommend!

13 May 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great store

i came into vodafone in leatherhead enquiring about home broadband and wifi. the customer service in the store was great and i was helped out by a colleague called mimi. she ran me through all the details, very happy customer

19 May 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding customer service

I had a genuinely great experience with Vodafone thanks to Sully. From start to finish, he was professional, patient, and incredibly helpful. He took the time to explain everything clearly, made the whole process straightforward, and went above and beyond to make sure I was sorted.

Customer service like this is hard to come by these days, and Sully is a real credit to Vodafone. Thanks again for making what could have been a stressful situation so easy.

16 May 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into Vodafone for an upgrade

Came into Vodafone for an upgrade, mimis service was excellent. Really smooth experience and gave me a good deal. Give this girl a raise!

22 May 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, lovely people, always happy to help.

30 April 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Thea,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 5 out of 5 stars

My wife brought an new i phone and I…

My wife brought an new i phone and I then took over her old phone. Tyler did all the setting up and transfer processes required for both phones. He was very welcoming, knowledgeable and professional. For people like us that are not so tech savvy he made it all look so easy.
We would highly recommend Vodafone Leatherhead

17 April 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Chris,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leatherhead store

Tyler was especially helpful when I visited Vodafone leatherhead, any issues I had were solved immediately with a friendly smile. I highly recommend Tyler when visiting Vodafone leatherhead

14 April 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Chloe
,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Tyler.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff here really go the extra mile…

The staff here really go the extra mile and make you feel so comfortable, I purchased my iPhone 17 pro max with ease! Would highly recommend this branch to anyone! Thankyou so much to the guys here for answering all my questions and concerns! Will be back again soon.

26 March 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone broadband

I went in leatherhead Vodafone to get broadband for my home. The worker who served me was called daniel.He was amazing couldnt of been anymore helpful , he was polite professional and well mannered. Explained everything to me I needed to know .

5 December 2025
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Lisaa,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daniel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to buy a new phone

I went in to buy a new phone. I had really great service and the guys in there where amazing.

3 March 2026
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

15 November 2025
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I find that Leatherhead staff are very…

I find that Leatherhead staff are very helpful and courteous.

7 October 2025
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had to get myself a new phone

Had to get myself a new phone. The manager Sully was very helpful and engaging. Great service.

22 August 2025
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tyler in shop saved me from moving

Tyler in shop saved me from moving! Great service, lovely chap - made up for that nasty little lady who phoned when I asked for my PAC 😉

27 January 2025
Unprompted review
Vodafone UK - Leatherhead logo

Reply from Vodafone UK - Leatherhead

Hey Michelle,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look