Vodafone UK - Llanelli Reviews 

150
TrustScore 5 out of 5

4.9

Unit 4 , St Eli Shopping Centre, SA15 1SH Llanelli, GB


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Rated 5 out of 5 stars

Evan was very friendl, courteous and patient. He went the extra mile - I went in to put a sim card in my phone and left with a better mobile and broadband deal than my current Vodafone ones. Very help... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service provided by Zac today who managed to resolve my technical issue with help from Chris. Overall a very successful outcome,even managed to get me a good deal, so saved money to... See more

Company replied

Rated 5 out of 5 stars

Went in to the Llanelli store to arrange Big Value Bundle SIMs and Fibre Broadband. Spent a lot of valuable time with Chris who helped us to get exactly what we wanted and more! No pushy sales tactics... See more

Company replied

Rated 5 out of 5 stars

Arron was friendly , kind and very knowledgeable!. He give me lots of information and options for the best phone to suit my needs... keep the shop in llanelli open for ever !... highly recommen... See more

Company replied


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  • Unit 4 , St Eli Shopping Centre, SA15 1SH, Llanelli, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

150 reviews

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4.9

All reviews

(150)

40,288 reviews in the last 12 months

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Rated 5 out of 5 stars

We were with Chris

We were with Chris, he was extremely helpful. He took the time and we went through everything within our contract.
Thank you

7 July 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Monika,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

We were helped by Chris. He was wonderful, very helpful, took the time to make us feel comfortable and listened to our needs. Also got us a great deal! Thank you!

7 July 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Nela,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evan at Llanelli was excellent…

Evan at Llanelli was excellent explained everything well so I understood great service

4 July 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli


Hey Robin,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Evan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Keep the shop open…

I loved having a shop to go to and a person to speak to face to face -Evan (Llanelli) was very helpful and explained everything clearly

1 July 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Deirdre,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Arron and staff really help thier customers

Arron was friendly , kind and very knowledgeable!.
He give me lots of information and options for the best phone to suit my needs... keep the shop in llanelli open for ever !... highly recommend.
Delighted with my new phone.
Thanks Arron and staff .

19 June 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Tanya,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evan was very great!

Evan was very friendl, courteous and patient. He went the extra mile - I went in to put a sim card in my phone and left with a better mobile and broadband deal than my current Vodafone ones. Very helpful, informative and saved my family money. I will definitely be purchasing another phone and contract sim for my youngest son next year when he's old enough. Many thanks to Evan, really excellent customer service.

9 June 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Leann,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Chris

I was served by Chris, very quickly, he was polite and friendly. I went in to see if I could save some money on my bills .
He asked a few questions about how i was using my phone, and how I intended to use my phone
He saved money on my daughters sim only and also offered me a good deal in my home broadband.
Very impressed with the service and I will be taking my mum back to arrange her sim only

9 June 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Janis,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Llanelli store is great!

Went in to the Llanelli store to arrange Big Value Bundle SIMs and Fibre Broadband. Spent a lot of valuable time with Chris who helped us to get exactly what we wanted and more! No pushy sales tactics - just a calm, polite, informative and friendly service. Fab!

5 June 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Andrea,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zac was a massive help

Zac was a massive help - great service, excellent salesman, couldn’t be better

Whatever you pay him, it’s not enough

5 June 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Lesley,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evan is a good man and he helped me…

Evan is a good man and he helped me pick out a new phone. Very happy

4 June 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb customer service

Excellent customer service provided by Zac today who managed to resolve my technical issue with help from Chris. Overall a very successful outcome,even managed to get me a good deal, so saved money too. What more could you ask for.

29 May 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff here have impressed me over…

The staff here have impressed me over the years.
Chris today and Friday has been great. He's very polite, professional and technically very knowledgeable. It's been a pleasure to be served by him.

22 May 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Tomos, thank you so much for your wonderful review and the amazing support you’ve shown for Chris, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Aaron and Chris were fantastic

Aaron and Chris were fantastic. Aaron explained everything got me a new contract and sim. I also managed to save some money on existing contracts. Well worth a visit in store in Llanelli

12 May 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Chris

Excellent service from Chris, the store manager. Thank you.

5 May 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Andrew ,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We went into the Vodafone shop in…

We went into the Vodafone shop in Llanelli to renew my husband's contract which we didn't do but got some good advice from the manager Chris who actually got me a good deal on my contract and also gave us some very good advice on broadband. Thank you Chris 😊

17 April 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Evan - Vodaphone Llanelli - Excellent customer service

Evan outlined good choices and easily explained everything . His understanding of my requirements for an upgraded mobile was immediately understood and he gave an excellent service in this regard . Would recommend Evan for his knowledge and ability to help customers easily understand best options available 😁

11 April 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey,

Thanks for the lovely review and fantastic support for Evan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding zac was very helpful

Outstanding zac was very helpful

3 April 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Christian,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Zac.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just renewed contract Evan was…

Just renewed contract Evan was excellent explained everything politely and simply
Really happy 😊

10 March 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cracking Lad

Went into the Llanelli store, was served by Aaron B, excellent service all round,helped me setup my tablet id been having trouble with and recomended me a sim plan for my needs. Cracking Lad.

7 March 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Craig,

Thank you so much for your wonderful review and the amazing support you’ve shown for Aaron —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was absolutely amazing

Chris was absolutely amazing , explained many times what the options was as I was a bit confused 😳was happy to explain till I understood and got best deals for us , friendly , polite and knowledgeable, absolutely an asset to the company , lucky to have him

7 March 2026
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Tracey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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