Vodafone UK - London Cheapside Reviews 

146
TrustScore 5 out of 5

4.9

Unit D , 107 Cheapside, EC2V 6DN London, GB


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Rated 5 out of 5 stars

Tausifur’s customer service was impeccable. As soon as we entered the vodaphone we were assisted and helped right away with only smiles. I will certainly be coming back.

Company replied

Rated 5 out of 5 stars

Tausifur is the best phone shop worker I have ever met. He helped with whatever I needed and helped me work out my whatsapp complications for free. He is so nice and def needs to be recommended to peo... See more

Company replied

Rated 5 out of 5 stars

Excellent work by Nisha. She patiently explained all the terms to upgrade our phones and amended the existing contract for the better.

Company replied

Rated 5 out of 5 stars

I had an issue when my phone broke and I was relying on a VOXI eSIM, so I urgently needed to get a new SIM set up. Daryoush and his team were incredibly helpful and went above and beyond to sort e... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - London Cheapside

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit D , 107 Cheapside, EC2V 6DN, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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4-star
3-star
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1-star

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4.9

All reviews

(146)

42,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent work by Nisha

Excellent work by Nisha. She patiently explained all the terms to upgrade our phones and amended the existing contract for the better.

25 July 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Patrizia,

Thanks for the lovely review and fantastic support for Nisha. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tausifur’s customer service was impecabble

Tausifur’s customer service was impeccable. As soon as we entered the vodaphone we were assisted and helped right away with only smiles. I will certainly be coming back.

22 July 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Fiyinfoluwa,

Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tausifur is the best phone shop worker…

Tausifur is the best phone shop worker I have ever met. He helped with whatever I needed and helped me work out my whatsapp complications for free. He is so nice and def needs to be recommended to people.

22 July 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Dara,

Thanks for the lovely review and fantastic support for Tausifur. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gi was very helpful and kind

Gi was very helpful and kind, she recommended me a very good case and I was very please with the service, I would highly recommend Gi and the store

20 July 2026
Unprompted review
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Reply from Vodafone UK - London Cheapside

Hey Darren,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gurps and Gi were superb

Gurps and Gi were superb. Quick and easy to deal with, helped me save money

14 July 2026
Unprompted review
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Reply from Vodafone UK - London Cheapside

Hey JV,

Thanks for the lovely review and fantastic support for Gurps and Gi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joss was great and super helpful

Joss was great and super helpful! All staff were very helpful in the store

11 July 2026
Unprompted review
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Reply from Vodafone UK - London Cheapside

Hey Naomi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fast Customer Service

Fast Customer Service

8 July 2026
Unprompted review
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Reply from Vodafone UK - London Cheapside

Hey Koliovska,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team.

Rated 5 out of 5 stars

Tausifur was the hero of the day helped…

Tausifur was the hero of the day helped me out big time

8 July 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Tashi,

Thanks for the lovely review and fantastic support for Tausifur. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taz and Gi were the best

Taz and Gi were the best! They assisted me with all their heart regarding my UK phone number! I had a great experience with them and absolutely recommend them! Best Wishes!

25 June 2026
Unprompted review
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Reply from Vodafone UK - London Cheapside

Hey Eleni,

Thanks for the lovely review and fantastic support for Taz and Gi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

taz was amazing

taz was amazing

24 June 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Beatrice,

Thanks for the lovely review and fantastic support for Taz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service I’m happy with what I…

Great service I’m happy with what I received

15 June 2026
Unprompted review
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Reply from Vodafone UK - London Cheapside

Hey Liisa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great help choosing the right plan.
What a lovely interaction with Felipe

14 June 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly service

Friendly, fast efficient very helpful and Raihan solved all my issues in the spot

13 May 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The team at the Cheapside store were…

The team at the Cheapside store were super helpful. They resolved an issue which had been outstanding with the online customer service team for nearly two weeks

12 May 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Hopkinson,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tausifur was very nice and kind

Tausifur was very nice and kind

28 April 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Esa,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service

Customer service, Nisha was great 👍

20 April 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Martin,

Thanks for the lovely review and fantastic support for Nisha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service!!!

Thanks to these gentleman - Felipe and Gurps. - at the Cheapside shop i am keeping my account with Vodafone!! They helped me so much with some account and phone issues!! Theyve restored my faith in Vodafone!! Thanks guys!!!

16 April 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Giles,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Felipe and Gurps.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tausifur was amazing he fixed my data…

Tausifur was amazing he fixed my data on my phone

16 April 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey Kassem,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service.

I visited the Vodafone store in Cheapside to replace my existing phone and to renew my contract. I received absolutely excellent advice and support in picking my new phone and in setting up a new contract that reflected my needs. The two people, Taz and  Gurps were friendly, professional and extremely helpful throughout. 
I would therefore recommend this store, and Vodafone, to anyone thinking of getting a new phone with a contract that they feel reflects their requirements.    

8 April 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside

Hey George,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nisha was Fantastic explaining the…

Nisha was Fantastic explaining the details of all contracts she made the process extremely simple she found me the best deal I am a very happy customer.

9 April 2026
Unprompted review
Vodafone UK - London Cheapside logo

Reply from Vodafone UK - London Cheapside


Hey Keith,

Thanks for the lovely review and fantastic support for Nisha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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