Vodafone UK - London Ealing Broadway Centre Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 23a , Ealing Broadway Centre, W5 5JY London, GB


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Rated 5 out of 5 stars

I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more

Company replied

Rated 5 out of 5 stars

Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient... See more

Company replied

Rated 5 out of 5 stars

Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to V... See more

Company replied

Rated 5 out of 5 stars

This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - London Ealing Broadway Centre

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23a , Ealing Broadway Centre, W5 5JY, London, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

41,418 reviews in the last 12 months

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Rated 5 out of 5 stars

Khalid was extremely helpful and…

Khalid was extremely helpful and knowledgeable. He was friendly and I will happily return again for further assistance with him if needed.

23 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Tracy,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Khalid was a great support

Khalid was a great support. He explained the deal carefully and helped me understand the payment plan easily. He was very helpful and considerate.

21 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service by Monika and Patryk

Very good service by Monika and Patryk
Helped me with an upgrade
Brilliant

20 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Andrzej,

Thanks for letting us know what an amazing job Monika and Patryk did at getting everything sorted for you with your upgrade!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Khalid was very helpful

20 June 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Sylvi,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Monika is the best

Monika is the best, very friendly and helpful person
Help me with upgrading my phone

14 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Sylwia,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Egzi was very informative and kind .

13 June 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Kemi,

Thanks for the lovely review and fantastic support for Egzi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited Ealing Vodafone branch…

I have visited Ealing Vodafone branch as needed help with my phone. Everyone in store was helpfull and shift manager Patryk was able to resolve my issue. Highly recommending that store and staff. Thank you all.

9 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Krzysztof,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The lady Ezgy was nice helpful and…

The lady Ezgy was nice helpful and polite. And very honest. I respect that. I enjoyed the waiting time.

8 June 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Mirela. Thank you for your review for Ezgy. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Khalid is beyond greatness

Khalid is beyond greatness. He comes out of his way to help me. He deserves a medal! He is precious!

7 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Alison,

This is a lovely review to read for Khalid. Thanks for taking your time to share how great he is.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Everything was seamless… also a great deal on the phone!

3 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Luke. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Khalid was amazing!

Khalid was amazing! He helped us so much with what we needed and got us the best deal. This is an example of what customer service should be. :)

3 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Nicole. Thank you for your review for Khalid. It's always lovely to read such fab feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Imran was extremely helpful and…

Imran was extremely helpful and knowledgable. Definitely trying to find the best solution for my needs. Great guy

3 June 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Jonathan,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful staff

I needed to make a change to the plan I had purchased online. The staff was very friendly and helpful. Great service.

27 May 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey there,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from the Ealing…

Great customer service from the Ealing Broadway branch. We were served by Patryk who was amazing.

14 May 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Kazimierz,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today we had a pleasure meeting Khalid

Today we had a pleasure meeting Khalid, who helped us to update mobile plan and also to change the SIM card as it was damaged. Very friendly and helpful sales advisor who made our day.
Jana

11 May 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Jana,

Thanks for letting us know what an amazing job Khalid did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Monika really helped me with setting up…

Monika really helped me with setting up my new phone. Excellent

9 May 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Ann. Thank you for your review for Monika. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by Monika in the Ealing…

Great service by Monika in the Ealing branch. Came to upgrade my phone. Thank you so much !

3 May 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Thank you for your review Sylwia. It's always good to read nice feedback for one of our team. Enjoy your new phone!
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Top service from Ealing

The best service from the Ealing store. Staff, especially Patryk very patient and helpful.

13 April 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Tina,

Thank you for your review. I’ll be sure to pass on the feedback for Patryk from the Ealing store. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent customer service

8 April 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Dambar,

Thanks for your review! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks, Vodafone Social Media Team.

Rated 5 out of 5 stars

Khalid has been absolutely amazing in…

Khalid has been absolutely amazing in support. One of the best RMs I met.

7 April 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Thank you for your support and feedback Abhiram. It's great to hear Khalid was able to get everything sorted for you.
Thanks again,
The Vodafone Social Media Team

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