I came for a replacement sim and It was quick and easy. James had amazing customer service. Branch is run professionally and efficiently. Would recommend a friend
Company replied
Location
Switch location292C Walworth Road, SE17 2TE London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good experience in this store. Went here to fix a problem with my phone that was happening for a few months. All the staff there was vibrant and helpful especially James who helped me out the who... See more
Company replied
I do not often leave reviews, but I wanted to say a special thank you to James for his help with my SIM only deal yesterday. He was professional, knowledgeable, and very patient in answering al... See more
Company replied
goodafternoon, i visited walworth road branch and i had an amazing amazing staff Maddie! she helped me figure how i can get my phone as i am travelling on monday. she was completely helpful and patien... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - London Walworth Road
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
292C Walworth Road, SE17 2TE, London, United Kingdom
4.8
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience at Vodafone for my…
Great experience at Vodafone for my upgrade
12 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Daniel,
We’re glad to hear you found the best deal for you, when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Nesta was amazing f
7 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hey there,
Thanks so much for the positive feedback! We're delighted you had a great experience with Nesta.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Shah was fantastic helped me go through…
Shah was fantastic helped me go through my plan and advised me on what the beat options are he is polite
5 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi. Thank you for your review for Shah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It has taken me a very long time to…
It has taken me a very long time to resolve issue bothering on my setting up my Vodafone app. But in this shop it was resolved by the manager within a twinkle of seconds. And I am highly impressed.
4 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Emmanuel. Thank you for your review for the store manager. Minus your experience prior to your visit, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nesha was amazing thank you for your…
Nesha was amazing thank you for your help
3 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Geoegine,
Thank you for reviewing and sharing this feedback for Nesha.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
NESHA AND ILAYDA WAS AMAZING AND GREAT…
NESHA AND ILAYDA WAS AMAZING AND GREAT SERVICE
1 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Reply from Vodafone UK - London Walworth Road
Hey there,
Thank you for this great feedback! Don't forget to check out the VeryMe section of your online account for exclusive offers too.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I came to walworth road Vodafone
I came to walworth road Vodafone. At the front a very nice lady Nesha was helping me with my 3 services and now I joined Vodafone. If I can give 100/10 I would ;)
1 June 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hey there,
We love to hear it! Thanks for taking the time to share this amazing feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Great customer experience
Great customer experience, all needs and questions answered quickly and with a smile. Thank you Diego!
31 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Gilles,
Thank you for your review and feedback, it's great to hear about your recent experience.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I good like his attention because he…
I good like his attention because he choose good plan for me. Very smart and kind to me Diego is. Very good man
25 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Miguel. Thank you for your review for Diego. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Diego was really polite and helpful
Diego was really polite and helpful. Many thanks Diego for your great service, that’s 5 starts.
22 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Jose,
Thanks for your 5-star review for Diego. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service by ilayda thank you very…
Great service by ilayda thank you very much for my new phone
22 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Ahmid,
This is a great review for Ilayda. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I went to return a device because I…
I went to return a device because I changed my mind about the deal. In the shop Diego and Nesha gave me an even better deal and I managed to get a better phone. Very good service from both.
22 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi KINVRAI TOPNEWS,
This is a great review for Diego and Nesha. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
One of the worst services I have ever…
One of the worst services I have ever received. They opened fake account on my name and effected my credit. Although I informed them and contacted them through calls and emails, they continued negative imacts on my general credits. I do not recommend them.
19 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi there,
Thanks for your review, we take any potential fraud very seriously so would love to help with this. Please drop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Just let them know you've posted a review and they'll take a closer look. Thanks, Vodafone Social Media Team
Reply from Vodafone UK - London Walworth Road
Hi Lee,
Thanks for taking your time to leave this feedback for Nesha and Ilayda. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - London Walworth Road
Hi Francis,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - London Walworth Road
Hi Maxine, Thanks for your fab feedback for Nesha.
All the best, The Vodafone Social Media Team
Shah's customer was fantastic he is soo…
Shah's customer was fantastic he is soo polite and patient. He asked questions to understand my needs and tailored a great deal
9 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hi Mike,
We appreciate your feedback and kind words for Shah. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - London Walworth Road
Hi Kris. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Walworth Road- Good work!
Walworth Road - Store worker Diego is an asset to the company. He explained everything so well and was incredibly knowledgeable. Very impressed Vodaphone!
5 May 2024
Unprompted review
Reply from Vodafone UK - London Walworth Road
Hey there,
We really appreciate you taking the time to share this 5 star review with us! It's great to hear that you had such a fantastic experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.