Really good experience at the Vodafone Lowestoft store. We went in looking for a new business phone and tariff, mainly wanting to keep the monthly cost sensible while still having something flex... See more
Company replied
Location
Switch location65/67 London Road, NR32 1LS Lowestoft, GB
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Excellent experience! Provided me with all the information I needed to choose an amazing phone deal! Thank you so much Scott Page for all the care and support! Would highly recommend a friend or famil... See more
Company replied
We needed specialist advice on remote WiFi connectivity and James sorted out the whole issue for us in no time at all, including an excellent deal and an upgrade. We were fortunate to find him free an... See more
Company replied
From the moment we arrived at Vodafone Lowestoft, the service was outstanding. James knew exactly what I needed and he explained everything in fine detail. It was refreshing to see the care and attent... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Lowestoft
Written by the company
Contact info
65/67 London Road, NR32 1LS, Lowestoft, United Kingdom
4.9
Excellent
152 reviews
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Helpful and reassuring
Both Scot and Lucy? Where really helpful and put up with me and all my questions, did not feel daft like I have in other technology stores. Well done & Thank You both!
26 September 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Patricia,
We’re glad to hear you found the best options for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent service
Just had a recent upgrade and was very pleased with the service received. James was extremely polite and helpful, fully explaining everything and happy to answer any of my questions. Would be happy to recommend to anyone and I am very happy with my new phone and package.
16 August 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Michelle. Thank you for your review for James. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just wanted to say that James and Scott…
Just wanted to say that James and Scott have been amazing. I'm paying as you go but again felt very valued as a customer. They helped me fix an issue on mine and the wife's phone and she isn't Vodafone but soon will be.
28 August 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very happy with my new phone
Very happy with my new phone. Bob was very helpful and approachable and would highly recommend
28 August 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Mary,
Thanks for your review for Bob. This is lovely feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service at Lowestoft Vodafone store
Having gone into the Lowestoft Vodafone store to discuss either upgrade or tariff change Bob my advisor suggested using a 2nd sim card for data allowing me to lower my tariff but increase data. He also did the same for my partners phone also on my account. Saving us money but getting more data. Great service thanks Bob
28 June 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Ian, Thanks for your awesome review. It's great to see Bob managed to find you both such a great deal!
Thanks again, The Vodafone Social Media team
Excellent customer service
Listened to and understood my needs. Bob was excellent. Friendly, great advice & fantastic customer service.
27 June 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi there,
Thanks for the great feedback for Bob - we love to see it! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
I went back to the Lowestoft store to…
I went back to the Lowestoft store to get my photos transferred. James and Sophie were very polite and spent some extra time ensuring that all my photos were moved over for me as these photos are very precious to me
7 June 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Sandra,
Thanks for sharing your fabulous feedback for James and Sophie. If you need any help in the future, please message us via:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Scott helped me pick out my phone and…
Scott helped me pick out my phone and answered every question i had. really happy with the service and cant beat the staff
10 May 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Lucas,
Thank you for taking the time to review and sharing this feedback for Scott.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Totally focused on what I wanted sorted…
Totally focused on what I wanted sorted and extremely helpful and courteous throughout my visits to the store. Luci and James were polite and professional
15 May 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Graham,
Thanks for taking the time to write such a great review! We're delighted that Luci and James were able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Come into store looking to switch to…
Come into store looking to switch to Vodafone. Saw Sophie. She was very helpful and I was very happy with the service.
28 April 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Steph,
Thank you for taking the time to share this positive feedback with us. We're so happy you had a great experience! Don't forget to check out the VeryMe section of your online account for exclusive offers and discounts.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Credit to store
A gentleman named Rob was the store attendant to resolve my issues today. Can honestly say I could not fault him. Attentive, understanding to the requirements I had, efficient and polite. Highly recommend the store and the staff
24 April 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey there Tanya,
Thanks for this amazing feedback! We're delighted you had such a great experience with Rob in store.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Scott was helpful
Scott was helpful, knowledgeable and customer focused. He was patient and clear about our options.
22 April 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi there,
Thank you for reviewing and sharing your feedback for Scott.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Rob was amazing at helping sort my…
Rob was amazing at helping sort my elderly friends contract for us and managed to save him some money in the process..
17 April 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Danny,
This is a great review for Rob. We’re glad to hear your friend, has been given the best option when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Complete Satisfaction with the Vodafone Store
Without the help of Sophie Wood at our local Vodafone store I would have been lost with my recent Vodafone purchase. It should have been simple from the start but dealing with their on-line people and their laughable datababase "try this query and don't hold your breath" Tobi. - after 2 weeks of struggling I went into town and spoke to a real person. She'd sorted everything out within minutes and I came home happy. No messing about, no repeated identity checks, no asking the same questions over and over. Just a quick and effective and efficient and correct result. Top marks to the person and to the atmosphere in the Vodafone store.
1 March 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Brian,
Thanks for letting us know what an amazing job Sophie did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Super helpful staff who actually want you to get your moneys worth
Luci was extremely helpful and talked me through how we can reduce my phone bill, what data plan options were available and helped me set up the entertainment plan, they went through costs with me, explained my how my next bill would change and answered all my questions about my new contract. 11/10
5 February 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Anon,
Thanks for reviewing and sharing your feedback for Luci.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great esperance
Great esperance. Bob helped me discussing a possible upgrade to the new 24ultra.
Helped alot and was able to explain in detail.
Bob was able to ask for help and was open with everything which I liked.
Thank you Bob, a credit to Vodafone
22 January 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey,
Thank you for your review and your support for Bob. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Scott in lowestoft branch was Very…
Scott in lowestoft branch was Very helpful with my new purchase
Such a nice man thank you
19 January 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey Sandra,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Another upgrade another fantastic service
Third time I have purchased in store and like always received a fantastic service. This time I upgraded my sim only to a phone contract and everything was smooth sailing. Very friendly team
13 January 2024
Unprompted review
Reply from Vodafone UK - Lowestoft
Hey James,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Staff were very helpful and patient
30 December 2023
Unprompted review
Reply from Vodafone UK - Lowestoft
Thanks for your feedback Paul. It's great to see the team were patient and helpful.
Thanks, The Vodafone Social Media Team
Bob was brilliant and very patient and…
Bob was brilliant and very patient and knowledgeable thank you for your great service
28 December 2023
Unprompted review
Reply from Vodafone UK - Lowestoft
Hi Denise,
It's great to hear your feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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