The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... See more
Company replied
Location
Switch location10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Andrew was efficient, knowledgeable, friendly and patient. He explained everything clearly and did not treat us like idiots which we appreciated. We would recommend Andrew highly and were happy wit... See more
Company replied
Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... See more
Company replied
I visited Vodafone, Eldon Square, Newcastle with account and contract queries on my families 4 mobiles. We dealt with a young lady called Sam, she was patient, thorough and extremely helpful. S... See more
Company replied
Company details
- Mobile network operator
- Internet provider
- Mobile Phone Shop
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Newcastle Eldon Square
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, United Kingdom
4.7
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent customer service in store in…
Excellent customer service in store in Newcastle Eldon Sq to resolve a connectivity issue to my Apple Watch. Dan and Bernie were superb; they fixed the issue and explained what they were doing-thank you. Proven again that it is much easier to talk face to face.
17 January 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey there,
Thanks for the lovely review and fantastic support for Dan and Bernie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Ganta,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great assistance throughout visit…
Great assistance throughout visit regarding my account and done a cheaper deals
8 January 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Surendranath,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Taz is brilhant
8 January 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Samira,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Nelson,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was extremely helpful
Gemma was extremely helpful. Excellent customer service.
3 January 2026
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Rachel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Newcastle Eldon Square
Hey Lyndsay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service by Gemma
Excellent experience at Vodafone and assisted by Gemma who is always amazing.
18 December 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Mark,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Dimala was exceptionally polite and…
Dimala was exceptionally polite and helpful.
3 December 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi Stuart,
Thank you so much for your wonderful review and the amazing support you’ve shown for Dimala—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Gemma has been excellent
Gemma has been excellent. Helpful, knowledgeable and efficient.
First class!
1 December 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Fintan,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff in eldon square are good people…
Staff in eldon square are good people and really friendly. Especially Reece who saved me money and helped get my son a new phone
1 December 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Shahram,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Honestly the staff member Alex was…
Honestly the staff member Alex was outstandingly informative and most certainly went the extra mile to help with my query.
He’s definitely an asset to your Company.
I shall use this store every time I need information and assistance.
Please give him my sincere thanks.
1 December 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hey Angela,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional and Good Service
We came into the store for a new phone upgrade and Joe assisted us right away . He was very professional and he handled everything quickly. We were satisfied with the service he gave
14 November 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us regarding the efficient service you received. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very impressive so fast and great…
Very impressive so fast and great service. O2. Can ram it
8 November 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Hi. We're happy to hear that you had such a fast and great experience with our service. Thank you for your positive feedback; we appreciate it! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reece saved me a fortune!
Reece saved me a fortune!! Him and Dan were very friendly and helpful!
6 November 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Gemma was very helpful with finding me…
Gemma was very helpful with finding me a new phone and contract.
2 November 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Gemma sales rep was extremely helpful…
Gemma sales rep was extremely helpful as well as being very friendly
2 November 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Gemma
Gemma. She is very helpful. Absolutely class to have in the store. She’s got more experience than experience it’s self
2 November 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service
Staff was super friendly and efficient. Service was super swift and easy! Shoutout to Reece and Alex for their impeccable music taste.
22 October 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ant was great
Ant was very helpful and very quick to help with my problems. Sound guy and made it a warm and welcoming experience x
22 October 2025
Unprompted review
Reply from Vodafone UK - Newcastle Eldon Square
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
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