Vodafone UK - Newport IOW Reviews 

196
TrustScore 5 out of 5

4.9

53 High Street, PO30 1SB Newport IOW, GB


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Rated 5 out of 5 stars

Today I visited the Newport branch due to having several queries with my 2 phones. I saw Lottie who was so helpful, polite and professional. I cannotbtgank her enough for sorting my queries and I am v... See more

Company replied

Rated 5 out of 5 stars

Dan was amazing! He was exceptionally knowledgable and helpful and he really knew his stuff! He made the process of buying and starting up a new phone really simple and explained everything to us ver... See more

Company replied

Rated 5 out of 5 stars

Popped into the Vodafone store in Newport and was helped by Deniz. Honestly, she was brilliant! Super friendly, really patient, and explained everything in a way that actually made sense. Nothing felt... See more

Company replied

Rated 5 out of 5 stars

Dan and Lottie were amazing! They were both super friendly, approachable, and really knew their stuff. Dan explained everything clearly and made sure I had the best deal, while Lottie was so helpful a... See more

Company replied


Company details


Contact info

  • 53 High Street, PO30 1SB, Newport IOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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1-star

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4.9

All reviews

(196)

42,031 reviews in the last 12 months

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Rated 5 out of 5 stars

Thankyou Lottie for your patience with…

Thankyou Lottie for your patience with us this past week, love the new phones

14 August 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was a great help today and very…

Deniz was a great help today and very kind and patient with me.

14 August 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Lauren,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was very helpful getting me a new…

Dan was very helpful getting me a new phone and sitting it up

14 August 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Andy,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Today I visited the Newport branch due to having several queries with my 2 phones. I saw Lottie who was so helpful, polite and professional. I cannotbtgank her enough for sorting my queries and I am very pleased that we have a Vodafone shop to go to for help. Long may it reign. And a big thank u.

10 August 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Emily,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me set up two new…

Charlie helped me set up two new phones. Thankyou

5 August 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to store today for an upgrade

Came in to store today for an upgrade. Deniz was great! Got global roaming added to my phone. Great savings, now I can use my phone when I go on holiday. 😊

15 July 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Deniz, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Daniel Very helpful

Daniel Very helpful, clear and nice.

13 July 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Chris,

Thanks for the lovely review and the fantastic support you’ve shown for Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from charlie who moved my…

Great service from charlie who moved my home wifi for a great price!! Saved me so much money. Thankyou!

7 July 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Sylvia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was a really great help

24 June 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Ben,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan is an incredibly knowledgeable…

Dan is an incredibly knowledgeable person.

Every step was easy to understand and the whole process was made simple.

He is a credit to Vodaphone

13 June 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Kevin,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Dan was very knowledgeable and very helpful. He took his time to explain everything and answering our questions

10 June 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz provided great service

4 June 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Jacqueline,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me transfer all of my…

Charlie helped me transfer all of my data. And answered all my questions. Thankyou!

4 June 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Carol,

Thanks for the lovely review and fantastic support for Charlie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Charlie who helped…

Great service from Charlie who helped move all my data from my old phone

19 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Charlie helped me transger all my data

Charlie helped me transger all my data. Great service

18 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service very helpfull in getting…

Great service very helpfull in getting my new Apple Watch and plan sales assistant Lottie

16 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Salvatore,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience in store

Good experience in store

Very helpful adviser Daniel

Excellent service from him

15 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was very helpful

5 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Lewis,

Thanks for the lovely review and fantastic support for Deniz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daniel was a very helpful and took his…

Daniel was a very helpful and took his time to explain everything I required. Very polite

Also supplied lollies

4 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Rob,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience in store today…

I had a great experience in store today thanks to Lottie. She was really friendly, patient and explained everything clearly. She helped me find a deal that actually suited me and made the whole process quick and easy. Would definitely recommend asking for her!

1 May 2026
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Emily,

Thanks for the lovely review and fantastic support for Lottie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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