I tried to change my broadband over online, it wouldn't work. I tried the online assistant which kept cutting out, so went in-store. Kerry was really helpful and explained everything really well to me... See more
Location
Switch location36-37 Witton Street, CW9 5DE Northwich, GB
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See what reviewers are saying
Kerry at the Northwich Branch was really friendly and helpful. She talked me through my new phone contract and took the time to explain everything to me. Thank you for making the experience a positive... See more
Company replied
Kerry was fantastic, looked at all my lines and saved me lots of money while getting the new phone I wanted. Experience was soured however by Vodafone’s painfully slow and archaic internal systems, wh... See more
Company replied
This 5 * rating is really for Chelsea who went above and beyond to sort my internet needs. She was very professional, knowledgeable and excellent inter personal skills.
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Northwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
36-37 Witton Street, CW9 5DE, Northwich, United Kingdom
4.9
Excellent
256 reviews
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Kerry was so helpful
Kerry was amazing. So helpful and patient. Didn't just sell the phone but helped with set up
13 January 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hey Gill,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The store manager Chris at Northwich…
The store manager Chris at Northwich offered first class customer service and put right problems that arose when my new plan was set up on the wrong basis. He was at all times professional ,helpful and clear in his explanations.
8 January 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Neil,
Thank you for taking the time to review, and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good experience
Kerry at Vodafone northwich shop made changing my provider easy, smooth, and a good overrall experience. Easily dealt with some little glitches.
3 January 2024
Unprompted review
Reply from Vodafone UK - Northwich
Hi Karen,
Thanks for your review for Kerry.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Polite and efficient handling of…
Polite and efficient handling of problems with a new phone and account access.
29 December 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey David,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Low waiting time.Good Service
Low waiting time. Chris the Manager took all the time needed to sign both my wife and I up to a new contract with all the features explained well.
My wife had an additional problem whereby he billing account had to be changed. This was also carried out to our satisfaction.
27 December 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey Graham,
It's great to hear about your recent experience, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kerry was great helped me with my phone…
Kerry was great helped me with my phone that had issue with data..brilliant thankyou
20 December 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hi Lee. Thank you for your review for Kerry. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent helpful personable service…
Excellent helpful personable service from Kerry. Help me with my purchase of my two tablets, which I’m really pleased with..
21 November 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hi Paul,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great customer service from Kerry
Kerry was very helpful,friendly and asset to your company
8 November 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hi Ciara,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kelly Northwich store
Kelly was very helpful and knowledgeable. She was very pleasant and polite. She is an assett to your company. She updated my phone and sim plan and met our needs very w3ll
14 November 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hi James,
Thanks for taking the time to write such a great review! We're delighted that Kelly was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Hey Mef,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Kerry was Very helpful to my husband & has assisted me…
Very helpful & has assisted me previously
7 November 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hi Donna,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Northwich branch
Northwich branch - cannot praise Manager Chris and Sales Advisor Kerry enough, amazing service.
They are so professional,extremely, knowledgeable ,with immense patience with customers like myself who has limited IT confidence.
Recently arranged a new contract after their advice, all documentation was prepared by them,friendly and smiling.Would recommend them to everyone .
6 November 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey Pauline,
Thanks for the lovely review and fantastic support for Chris and Kerry at the Northwich branch.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Northwich
Thanks for the brilliant feedback, Askin! It's really appreciated.
Vodafone Social Media Team
Kerry was amazing
Kerry was amazing, helped me to find the right product at the right price,very knowledgeable and friendly and patient.
Your Vodafone system let her and myself down ,very slow and was a problem which prevented completion of my Broadband order entailing
2 more visits my myself to the store before the order could be completed and signed off,you need to have more capacity and therefore speed on your systems to support staff like Kerry.
1 November 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey there,
Thanks for the lovely review and fantastic support for Kerry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Chris the manager was helpful and…
Chris the manager was helpful and sorted out my daughter with a new phone after her's was stolen.
22 September 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey Simon,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Helpful staff
I was found good value for money deals, which were processed efficiently
28 September 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey Gary,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Lizzie explained process for…
Lizzie explained process for transferring phone to phone. Very helpful
28 September 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey Lianne,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thank you to Charlie for her help with…
Thank you to Charlie for her help with my upgrade. Despite the system crashing she was super helpful at changing my details and getting me new phone sorted!
15 September 2023
Unprompted review
Reply from Vodafone UK - Northwich
Thank you for your review Georgina. It's always good to read such complimentary feedback for one of our team.
Thanks again, The Vodafone Social Media Team
Good service, good contracts
Kerry was really kind and helped me, I was after getting away from a contract but she persuaded me to get a whole new one
19 August 2023
Unprompted review
Reply from Vodafone UK - Northwich
Thanks for the brilliant feedback, Jane! It's really appreciated.
Vodafone Social Media Team
Great support and advice
Kerry was extremely helpful and knowledgeable. She found me the best package quickly and efficiently. So nice to be served by a real person.
9 September 2023
Unprompted review
Reply from Vodafone UK - Northwich
Hey Beverley,
Thanks for letting us know what an amazing job Kerry did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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