Vodafone UK - Oxford Reviews 

226
TrustScore 5 out of 5

4.9

3 Cornmarket Street, OX1 3EX OXFORD, GB


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Rated 5 out of 5 stars

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded... See more

Company replied

Rated 5 out of 5 stars

Personal contact with Anjie was wonderful and so helpful. After several weeks of my phone not working and robots not helping I found a few minutes with a really nice helpful person has solved my prob... See more

Company replied

Rated 5 out of 5 stars

Dan did a brilliant job of setting up our business mobile. He was patient and answered all our questions. He made a tricky process much more enjoyable. Top marks for customer service

Company replied

Rated 5 out of 5 stars

Thank you Paul for your great customer service. Came for a quick SIM, left with a thorough review of my account, lots of savings and great offers.

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Oxford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Cornmarket Street, OX1 3EX, OXFORD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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1-star

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4.9

All reviews

(226)

42,566 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul was very Knowledgeable and…

Paul was very Knowledgeable and friendly.
He also showed me all the options available and let me choose.

26 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey David,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Worth waiting for!

There was quite a long wait to see an advisor but it was worth it! Tolis was absolutely delightful! Friendly, helpful and professional and he persisted in trying to solve my problem until he succeeded. You need more employees like Tolis! I am hoping to get a new phone before the end of the year and I will chose to see Tolis again for that purchase because of my positive experience today.

23 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey NIcci,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you

Thank you Paul for your great customer service. Came for a quick SIM, left with a thorough review of my account, lots of savings and great offers.

21 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Celine,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Personal contact with Anjie was…superb.

Personal contact with Anjie was wonderful and so helpful. After several weeks of my phone not working and robots not helping I found a few minutes with a really nice helpful person has solved my problem and made my day.

21 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul is an efficient

Paul is an efficient, technical, and results-oriented professional who brings clear value to the Vodafone team through a strong balance of sales skills and customer support.

17 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Steve,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Aidan was so experienced and…

Aidan was so experienced and professionally guided me through the process of purchasing my new iPhone 17 Pro. Thanks Aidan, I am thrilled with my purchase.

10 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Karen,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Dan did a brilliant job of setting up our business mobile. He was patient and answered all our questions. He made a tricky process much more enjoyable. Top marks for customer service

9 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Helen,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maryam ,was very kind and happy to help…

Maryam ,was very kind and happy to help us, smiles and great customer service.

5 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Tolis in the…

Amazing service from Tolis in the Oxford store. Helped me a lot with upgrading my phone and plan. Pleasure to deal with, would recommend his service 100%! Thank you so much

2 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Mark,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly

1 July 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey LC,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was very helpful and hopefully has…

Dan was very helpful and hopefully has given us good deals for both of us.

20 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Jacqueline,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone purchase

Informative, helpful and friendly.

16 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hi Angus , Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

The customer care assistant, Anjie, who helped my family and I today, was an absolute star! She was friendly, had excellent knowledge, and endless patience. Thank you!

14 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Astrid,

Thanks for the lovely review and fantastic support for Anjie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis was great

Tolis was great, explained everything clearly and we bonded over music

11 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Gardom,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anjie

Lovely girl, customer service was amazing she explained everything clearly I felt like my needs were met. Helped me set it up and showed me how to do things step by step, honestly the best advisor in the shop!! Anjie was thorough but also very quick, would recommend her to anyone.

10 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Stacey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paul at Oxford Vodafone is a marvel!

I went in knowing that I needed mobile broadband but not much else and was helped by Paul, very knowledgeable and helped me without making me feel daft or overwhelmed. I'm not a tech novice, but I've never had the Internet at home. He even pointed out a discount on my phone bill (I'm with vodafone) that I could get just by doing nothing because of a promo they have on, which reduced my phone bill by £15 per month. So I'm sorted out with mobile broadband, reassured that if I don't like it I can bring it back within 2 weeks and he even fit the sim card for me. Superb customer service. 👌

9 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Sal,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tilos was great

Tilos was great, quick and clear and empathetic.

6 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Sam,
Thanks for the lovely review and fantastic support for Tilos.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anjie and Aidan Excellent Customer Service (Both were absolutely amazing)

We came to Vodafone store to seek support and guidance for a new iPhone 17 pro. We also needed to have a Sim card with a variety of options. Besides, we had some technical and storage problems in our current iPhone. They were really helpful and supportive in understanding our concerns and bringing customer friendly solutions. We were really impressed by Anjie's kind, positive approach and patience throughout the service. Anjie was also very supportive for the new trainee Aidan for his induction. They were both genuine in providing guidance. Anjie addressed our questions professionally. We were really pleased by the excellent service we had today. Thank you very much for such engaged staff in Vodafone. Anjie and Aidan were absolutely amazing and helpful. (3 Cornmarket Street OX1 3EX)

3 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good staff

We came to the store a little bit late today, it was 10 mins before the store closing. However, Tolis is very kind and very patient.He helped us to understand everything and solved our questions perfectly! Just want to say a big "Thank you" to Tolis. We had a very good experience in the store.

2 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Olivia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tolis is really friendly, patient and helpful

The staff here named Tolis is really friendly and helpful, he patiently explained the process of changing my contracts while keeping my number and also filled out all the forms for me.

2 June 2026
Unprompted review
Vodafone UK - Oxford logo

Reply from Vodafone UK - Oxford

Hey Kalaniwa,

Thanks for the lovely review and fantastic support for Tolis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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