I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, an... See more
Company replied
Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who ac... See more
Company replied
Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble... See more
Company replied
I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
154 reviews
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Julie the store manager was…absolutely exceptional
Julie the store manager was exceptional, her customer service was outstanding. Very helpful and saved me a fortune
15 August 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Leanne,
Thanks for the lovely review and fantastic support for Julie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and very friendly Julie…
Great service and very friendly Julie was very welcoming and saved us some money with discounts
15 August 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Bob,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great and informative service from…
Great and informative service from Julie in store - no need to wait and she was super friendly and helpful!
10 August 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
100% amazing staff and service I had…
100% amazing staff and service I had when upgrading my phone definitely keep using your services
8 August 2026
Unprompted review
Reply from Vodafone UK - Pontefract
"Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Julie was an amazing help with my mums…
Julie was an amazing help with my mums phone upgrade, she really couldnt have been any more helpful! Thank you so much Julie!!
8 August 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Amelia,
Thanks for the lovely review and fantastic support for Julie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very welcoming and helpful
Very welcoming and helpful. Answered all my questions.
Excellent service.
5 August 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Valerie,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Colleauge was very helpfull nothing was…
Colleauge was very helpfull nothing was too much trouble
25 July 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Julie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the store manager
Great service from the store manager, thank you
15 July 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service
Fabulous service. So helpful and informative. One happy daughter.
11 July 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Debra,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the store manager
Great service from the store manager! We were served very quickly and effivient! Thank you julie x
7 July 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Geoffrey,
Thanks for the lovely review and fantastic support for Julie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a great experience at Vodafone in…
I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, and genuinely wanted to help. Nothing felt rushed, and he made the whole process easy and stress-free.
Excellent customer service, thank you, Jacob! You’re a real credit to the Vodafone team.
5 July 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Tati,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff very helpful in finding us the…
Staff very helpful in finding us the best deal! Great experience quick and easy, will recommend to family and friends!
16 June 2026
Unprompted review
Reply from Vodafone UK - Pontefract
"Hey Leah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Went in to upgrade my phone
Went in to upgrade my phone, the lady saved me money on my broadband and phone. Happy with the service, also got a new tablet. Highly recommend.
15 June 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came to see Jacob in store
Came to see Jacob in store. Very happy with service nothing is too much trouble for him
15 June 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Heather,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Came into store for a tech appointment…
Came into store for a tech appointment to . Great service, great team, thank you Vodafone Pontefract.
15 June 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I today visited the Pontefract store…
I today visited the Pontefract store along with my husband who was collecting a new phone he had ordered. We were assisted by a lovely young man named Jacob. We were greeted and asked to be seated whilst someone could attend to us and when he had finished with his previous customer Jacob collected us. He dealt with our request straight away explaining everything he was doing and why. He engaged us in conversation not putting his views on anything but we discussed all sorts to do with the area and community. I asked in general questions about phone apps. Which he went through with me even though I wasn't the one buying the phone, which was a small buy Samsung A16 . Jacob was very polite and so friendly his customer service was excellent we would have no hesitation in recommending him to others.
4 June 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Sonia,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Jacob
Today I visited the Pontefract store, and Jacob was absolutely brilliant answering all of my questions and helped me understand things so much better, I’ve never had such good customer service from Vodafone in all the years I’ve been a customer, as and elderly lady I sometimes find technology hard to understand but Jacob made it easy and now whenever I’m stuck I’ll be back to Pontefract to see him.
7 May 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Jackie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New phone day
Called into the pontefract store this morning to upgrade my phone, I was met by the staff in there. They were so friendly and welcoming, But the biggest thank you goes to Jacob. He was so helpful, patient and went through all the deals to help find the right one for me!! Making the experience stress free and super easy to get my new phone.
8 May 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
I had a really positive experience in…
I had a really positive experience in store today at Vodafone. The store assistant Darcy was extremely helpful, patient, and knowledgeable.she took the time to explain everything clearly without making me feel rushed or pressured, which I really appreciated.
Darcy listened to what I needed and helped me find the best deal to suit my situation, even pointing out options I hadn’t considered. The whole process was smooth and stress-free.
It’s refreshing to receive such friendly and professional customer service — Darcy really went above and beyond. I would definitely recommend visiting this store if you need any help or advic.
Darcy also saved me some money.
5 May 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Sabine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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