Excellent customer service, helpful guidance through a plethora of my questions in regards to multiple choice's of plans. Thank you to Charlotte and the Vodafone staff at Ponty.
Company replied
Location
Switch location6 Taff Street, CF37 4UL Pontypridd, GB
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See what reviewers are saying
Clare in Pontypridd was amazing today, she helped me set up my iphone and had lots of patience as I’m not great with technology.
Company replied
Signed up to broadband & keep my landline number. Switched from Virgin Media on 3rd July 2026. Everything seemed to be going smoothly. Broadband connection went well but! Alas it is now 11th July... See more
Company replied
Graham is amazing, fantastic service, explained everything, saved me loads with broadband, mobile phone upgrade, extra sim deals for family. Moved from ID mobile as couldnt speak to a person, and I wa... See more
Company replied
Company details
- Mobile network operator
- Internet provider
- Mobile Phone Shop
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Pontypridd
Written by the company
Contact info
6 Taff Street, CF37 4UL, Pontypridd, United Kingdom
4.9
Excellent
161 reviews
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Excellent customer service
Excellent customer service, helpful guidance through a plethora of my questions in regards to multiple choice's of plans. Thank you to Charlotte and the Vodafone staff at Ponty.
14 September 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Harrison,
Thanks for the lovely review and fantastic support for Charlotte. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Called in to the Pontypridd store today…
Called in to the Pontypridd store today as my phone was broken Graham upgraded my phone and saved me money monthly. Very happy with the service.
8 September 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Gavin,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sophie was very friendly and helpful
Sophie was very friendly and helpful, sorted my new phone out and set everything up easy
7 September 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Dawn. Thanks for the lovely review and fantastic support. If you ever need anything, please reach out to the Social Media team.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Reply from Vodafone UK - Pontypridd
Hey Anne,
Thanks for the lovely review and fantastic support for Graham.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Clare in Pontypridd was amazing today
Clare in Pontypridd was amazing today, she helped me set up my iphone and had lots of patience as I’m not great with technology.
3 September 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Graham was fabulous
Graham was fabulous, provided a top service, friendly and really positive in helping my choose my new iPhone 17e. I’ll be back to renew my broadband in November.
Thank you!
12 August 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Justin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Claire was very efficient..it was not…
Claire was very efficient..it was not the first time that she had dealt with me .
She made a painful experience pleasurable..
8 August 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Alyson,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good customers service
Very good customers service , very lovely staff ,
8 August 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Kasun,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really helpful in comparing different…
Really helpful in comparing different plans and phones.
8 August 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Alfie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sophie and James spent so much time…
Sophie and James spent so much time supporting me with my account, saving me money and upgrading at the same time.
They had so much patience and provided me with great customer service.
5 August 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Rachel,
Thanks for the lovely review and fantastic support for Sophie and James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pontypridd store
Clare was amazing, been going to the pontyridd shop for my upgrades for over 4 years and always with the service and price.
10 July 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Charlotte,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Graham was fantastic and really…
Graham was fantastic and really helpful, sorted everything on my uncles phone and got a good deal will definitely recommend going in to the ponty store x
8 July 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sophie was great really helpful and…
Sophie was great really helpful and kind gave me a new deal with a new iPhone 17
3 July 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Hayley,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We had a great experience with Graham…
We had a great experience with Graham who was very knowledgeable and helpful in helping us set up a business account.
Would highly recommend
4 July 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Mark,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Graham.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Clare was really helpful and sorted out…
Clare was really helpful and sorted out my phone which was broken and set up mine and my husbands new contracta with no fuss! Even helped us claim our free gift with our phones. Highly recommend the store
2 June 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Kathryn,
Thanks for the lovely review and fantastic support for Clare.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great fast service
Great fast service. Identified my needs quickly and provided a great deal. Was served by Sophie was polite, professional and informative.
11 June 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Graham was absolutely amazing ,he…
Graham was absolutely amazing ,he helpedget a much better deal with vodafone than talk talk so i was really satisisied with his performance today and would gladly recommend vodafone to all my friends and family.
5 June 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Quick service and very helpful
Quick service and very helpful , Clare and graham,
2 June 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey Kevin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Clare & James was amazing
Clare & James was amazing. Very. Helpful. Customer service was excellent 👌
22 May 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent in store customer service
Excellent customer service in the Pontypridd branch 👏
16 May 2026
Unprompted review
Reply from Vodafone UK - Pontypridd
Hi Nicky , Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
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