I would like to leave a wonderful review for Zeb at Vodafone Richmond. Although the store had already closed, Zeb noticed that I was looking for something and kindly let me in so he could help.... See more
Company replied
Location
Switch location15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
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I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... See more
Company replied
I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward. What made the exp... See more
Company replied
Uzair and Ali were amazing help. After speaking to other competitors on the high street, they managed to give me a great deal and were so helpful and kind. Could not recommend them more. Thank you to... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Richmond
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Quadrant, TW9 1BP, Richmond Upon Thames, United Kingdom
4.8
Excellent
126 reviews
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I would like to leave a wonderful…
I would like to leave a wonderful review for Zeb at Vodafone Richmond.
Although the store had already closed, Zeb noticed that I was looking for something and kindly let me in so he could help. My enquiry was only about a charging cable, but he still assisted me with such genuine enthusiasm, kindness and professionalism.
Of course, no one should ever expect staff to work after closing time, which is exactly why his gesture felt so exceptional. It is increasingly rare to meet someone who is so genuinely committed to helping a customer and who brings such positive, generous energy to the experience.
Vodafone is very lucky to have an employee like Zeb. Thank you again for your kindness and outstanding customer service.
18 July 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey lesya ,
Thanks for the lovely review and fantastic support for Zeb.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Uzair and Ali were amazing help
Uzair and Ali were amazing help. After speaking to other competitors on the high street, they managed to give me a great deal and were so helpful and kind. Could not recommend them more. Thank you to Uzair and his team!
12 July 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Amelia,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Uzair and Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I walked into the Richmond branch to a…
I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely fast and efficient. I highly recommend you see this employee of Vodafone. Thank you
30 June 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Mehrnaz,
Thanks for the lovely review and fantastic support for Uzair.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service from Humzah in Vodafone
I came into the store today and need some help understanding my plans. I spoke to Humzah and he was very clear, helpful and kind. He helped reduce my bills and really helped me get better deals for me and my family. His customer service was amazing. I highly recommend seeing Humzah.
Thank you.
29 June 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Artekblue,
Thanks for the lovely review and fantastic support for Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently completed my Vodafone…
I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward.
What made the experience even better was that Uzair helped me with my last upgrade a few years ago, so it was great to see he still works for Vodafone. I remembered how excellent his service was back then, and this time was no different. He took the time to explain everything clearly and made sure I got the best option for my needs.
Excellent customer service from start to finish. Thanks again, Uzair—I wouldn’t hesitate to recommend you!
25 June 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Omar,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
No internet at all, my family hate me
It is extremely frustrating dealing with Vodafone. The bot is poor. Too many times you have to repeat when entering things. When I selected the time for an engineer visit it wouldn't let me select the time. Poor functionality.
My internet is poor. It drops out frequently and does not deliver the 500mb that I am paying for. My 2 kids are doing exams and now we are without internet altogether at the worst possible time. We now have to wait a whole day for it to be checked. This is very stressful. I tried to make a complaint and the agent tries everything to stop me doing it. Agent refuses to tell me either an email address or a physical address for me to write a compliant. How is this legal? This is the fourth day within the first 2 months of switching. And now no connection at all. My family hate me for switching.
20 May 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hi Tim,
I’m really sorry to hear about your experience, I can completely understand how stressful this must be, especially with your children preparing for exams. This isn’t the level of service we aim to provide, and I’m sorry for the inconvenience caused.
Issues with intermittent connection and no service at all are understandably frustrating, and I can appreciate how important a stable connection is for your household right now. The problems you’ve faced with booking the engineer and using the bot also don’t sound like a smooth experience, and we’ll certainly take that feedback on board.
We definitely don’t want to make it difficult for you to raise a complaint, and I’m sorry if it felt that way during your interaction. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Pretty good experience in the shop
Pretty good experience in the shop. Might come back again for the service
16 May 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amo and Humzah were very helpful…
Amo and Humzah were very helpful patient very polite providing face to face
15 May 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Aline,
Thanks for the lovely review and fantastic support for Amo and Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Humzah was incredibly helpful
Humzah was incredibly helpful, polite, patient and provided excellent customer service.
20 April 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hi Bea 😀 Thank you for reaching out and providing feedback for the great support you've received from Humzah. If you ever need any help in the future you know where we are. I hope you enjoy the rest of your day. Liam
I was served by Amo and Humzah
I was served by Amo and Humzah
Highly professional will highly recommended to my connections
15 April 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Sian,
Thanks for the lovely review and fantastic support for Amo and Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good experience in Vodafone's Richmond store
Today I visited Vodafone store in Richmond, West London. I had a difficult experience with Vodafone's online service yesterday - it took 2 hours and I wasn't completely satisfied I had been given correct advice by agent. I visited the Richmond store today and was dealt with superbly in person by Humzah who managed to correct what had been done by the online agent. A big thumbs up for Humzah! Apparently it is common for store staff to have to sort out unsuitable advice given online.
2 April 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Rosemary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Richmond
Hey Christine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Vodafone team were great and Humzah…
The Vodafone team were great and Humzah was really helpful
31 March 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Humzah and Uzir are very professional…
Humzah and Uzir are very professional and so helpful.
A true lovely experience updating my phone.
30 March 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Susan,
Thanks for the lovely review and fantastic support for Humzah and Uzir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Humzah was so helpful
Humzah was so helpful, knowledgeable about products and sorted a temporary workaround till new phone arrived. Excellent customer service
26 March 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and helpful experience
Very friendly and helpful experience. Thank you Humzah & Cindy 🙏
16 March 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Dan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ali its absolutely amazing and fantastic
28 February 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Lexton,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Zeb and he was amazing help…
Spoke to Zeb and he was amazing help with getting a new device, from choosing a great plan to helping me transfer data. AMAZING service and helpful team.
27 February 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Uzair and the store manager Amo were…
Uzair and the store manager Amo were very friendly, helpful and knowledgeable. This store is always my first choice for Vodafone.
26 February 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Krisztina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zeb from Vodafone Richmond was amazing…
Zeb from Vodafone Richmond was amazing today. Thanks for your help and contract renewal!
31 January 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Kashif,
Thanks for the lovely review and fantastic support for Zeb.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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