Vodafone UK - Scarborough Reviews 

211
TrustScore 5 out of 5

4.9

13 Westborough, YO11 1UH Scarbrough, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went into my local Vodafone store in Scarborough to get a new phone deal. Previously tried on the Vodafone app, but there was a problem with the server so I couldn't get anywhere. At the store, afte... See more

Company replied

Rated 5 out of 5 stars

Tom and the team in Scarborough were fantastic. Very welcoming with a good camaraderie in store. A credit to the high street.

Company replied

Rated 5 out of 5 stars

Currently on holiday in a Caravan in the Reighton N/Yorkshire area. Wi-Fi available, speed is very low. Visited Vodafone Scarborough for options. April shop assistant knew exactly how to fix the issue... See more

Company replied

Rated 5 out of 5 stars

After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK - Scarborough

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 13 Westborough, YO11 1UH, Scarbrough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(211)

40,419 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I staff and servicehave been a member of Vodafone for…

I have been a member of Vodafone for years and every experience in the Scarborough store is stress free and a very pleasant experience. Staff are polite and knowledgeable. No question or request is too big and they are incredibly helpful.

1 May 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Kayliegh,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was excellent and very helpful.

Tom was excellent and very helpful.

1 May 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Karen,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tony was a big help and explained…

Tony was a big help and explained everything very well

30 April 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Pamela,

Thanks for the lovely review and fantastic support for Tony.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always very helpful when have needed…

Always very helpful when have needed help with anything

29 April 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Jane,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

What an absolute pleasure

What an absolute pleasure, once again, to deal with Tony here at the Scarborough Vodafone branch. He has infinite knowledge, patience and is the reason I return to Vodafone and particularly this branch time and time again. Thank you very very much Tony.

29 April 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Melissa & Steve,

Thanks for the lovely review and fantastic support for Tony.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff were brilliant and very helpful

Staff were brilliant and very helpful

27 April 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Angela,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tj and Tyler were very helpful

Tj and Tyler were very helpful. Got me a great trade in value

23 April 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Jacob,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Tony again for helping me…

Thank you Tony again for helping me again with this second order! All a complicated process but made it much less stressful.
Thank you!

13 April 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Heather,

Thanks for the lovely review and fantastic support for Tony.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elle was a fantastic help and so very…

Elle was a fantastic help and so very helpful

30 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Virginia,

Thanks for the lovely review and fantastic support for Elle.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom and Tyler were very helpful in…

Tom and Tyler were very helpful in finding me a sim deal, I will be back once I’m ready for a phone upgrade. :)

23 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Olivia
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was extremely helpful and sorted…

Tom was extremely helpful and sorted out our caravan Internet plus my cousins broadband. He was super👍👍.

15 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Russ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Professional very helpful

Tom was Professional very helpful. Got me better deal on home broadband. Excellent all round

15 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Donna,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Elle was great today handled all very…

Elle was great today handled all very well

14 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Darren,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

We were served by Elle who was brilliant. So helpful and understanding and went over and above to find the best deal for us

9 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Angela,

Thanks for the lovely review and fantastic support for Elle.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good

Good, knowledgeable service by Tony and Tom, excellent as always

7 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey CHRIS
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

TJ served me in store today and was…

TJ served me in store today and was absolutely brilliant!!!
Not only has he brought my airtime plans down, he has also given me some really good advice with regard to broadband options.
I will be back.
Thank you, Vodafone.
TJ is a very valuable asset for you

6 March 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Natalie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and informative

Very friendly and informative, guided us through the process brilliantly

21 February 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Lynne,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

T J and Tommy where very helpfull…

T J and Tommy where very helpfull professional and sorted my request very promptly would really recommend them

20 February 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Andrew,

Thanks for the lovely review and fantastic support for T J and Tommy.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone was very helpful and friendly

Everyone was very helpful and friendly. They explained everything very clearly.

19 February 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Roxanne,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and helpful service

Friendly and helpful service. Quickly found a solution to the problem

17 February 2026
Unprompted review
Vodafone UK - Scarborough logo

Reply from Vodafone UK - Scarborough

Hey Celia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look